The cloth I bought is unique, simple, and elegant. Getting the right size is tricky. I had to order a couple of sizes to get it right. The sizing can also be inconsistent. Size 16 worked for some shir... See more
Company replied
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Velasca has incredible service, high quality products and when you receive your item it’s wrapped like a masterpiece. It’s a special feeling receiving anything from Velasca. The linen shirt I got is a... See more
Company replied
I've made several shoe purchases over the years and have never been disappointed. The overall quality will last years. The speed at which the products were delivered, and the nice added touches of the... See more
Company replied
Running a premium brand, coincides with having a well working customer service and oversight on what goes out of your warehouse. I placed an order on the 19th of May and on the 9th of J... See more
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Company details
Written by the company
We create refined footwear and clothing that represents the expression of finest Italian craftsmanship. Every detail tells the story of our love for timeless style, through which you can see and sense authentic Italian feeling. Our first love was shoes. We started off looking for shoes for ourselves - in search of both beauty and quality - so we headed straight to the artisans in Montegranaro, Le Marche, Italy’s oldest shoemaking district. Enamored by Italian craftsmanship, we expanded our collection. We went deep into researching the origins behind every new piece: where the tradition began, where to find the relevant expert craftspeople. And we found them - all over Italy. That’s where our clothing collection began.
Contact info
Via San Martino 14, 20122, Milano, Italy
- +390230457307
- ciao@velasca.com
- velasca.com
4.5
Excellent
7K reviews
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The shoes are still a bit big may get…
The shoes are still a bit big may get shoe pads from shoemaker
11 July 2026
Reply from Velasca
Ciao,
Thank you so much for your positive review! We're sure that you'll get a perfect fit in no time.
Best regards, Team Velasca.
The cloth I bought is unique and elegant
The cloth I bought is unique, simple, and elegant. Getting the right size is tricky. I had to order a couple of sizes to get it right. The sizing can also be inconsistent. Size 16 worked for some shirts size 17 work for other shirts. I used the express shipping and it was incredibly fast. The customer service is very responsive and offers solutions when there are issues.
7 July 2026
Reply from Velasca
Ciao,
Thank you for taking the time to share your experience. We're excited to hear that everything met your expectations.
Best regards, Team Velasca.
Incredible products and quality
Velasca has incredible service, high quality products and when you receive your item it’s wrapped like a masterpiece. It’s a special feeling receiving anything from Velasca. The linen shirt I got is absolutely beautiful.
7 July 2026
Reply from Velasca
Ciao Eddy, thank you so much for choosing Velasca! We’re truly happy you placed your order with us and hope your purchase brings you comfort and style every day. We’re always here if you need anything. Warm regards from the entire Velasca team
Reply from Velasca
Ciao John,
Thanks for your kind words!
Best regards, Team Velasca.
Outstanding customer service in a…
Outstanding customer service in a relaxed and comfortable store reminiscent of a welcoming family environment.
Michael Chibaka Awasum
6 July 2026
Reply from Velasca
Ciao Michael
Thanks for your kind words! We're happy to know you had a positive experience in our store.
Best regards, Team Velasca.
I do not have my item
6 July 2026
Reply from Velasca
Hi Josh,
Thank you for taking the time to leave your review.
You are absolutely right. Your order was actually shipped almost immediately after it was placed and reached Memphis within just a few days.
Unfortunately, it is currently being held by customs, and we are working with them to have it cleared as quickly as possible.
We always include all the necessary documentation with our shipments to help avoid delays, but occasionally packages can be selected for random inspections, which may cause temporary holds.
We are doing everything we can to get your order delivered as soon as possible. We hope you’ll be able to wear your Silanus Velasca model very soon.
Thank you for your patience and understanding.
Best regards,
Team Velasca
Appaling customer service
Running a premium brand, coincides with having a well working customer service and oversight on what goes out of your warehouse.
I placed an order on the 19th of May and on the 9th of June, the company hadn’t even managed to hand over my parcel to GLS.
As a result I decided to reach out to Velasca customer service. First by phone multiple times - no luck. Then I reached out by email on the 16th of June. No response. Tried calling again one of their following days - no response. I sent another mail on the 29th of June.
Finally a response on July the 3rd. “The team is looking into it”
July 7th: they decide to offer me to send the package again, which I decline that I want a refund.
On july 14th, Velasca mails me and says they will process the refund which could take up to 12 bank days, making this whole process go on for more than TWO MONTHS.
Velasca has some items of remarkable Italian quality, however when treated like this I will be taking my shopping elsewhere.
15 July 2026
Unprompted review
Reply from Velasca
Hi Mads,
We are truly sorry to read about your experience and, first of all, we would like to apologize for the inconvenience and disappointment this situation has caused.
We are confident there is an explanation for what happened, but we would like to better understand all the steps involved, review the situation in detail, and apologize for any shortcomings on our side.
To do so, we kindly need a little help from you: at the moment, we have not been able to locate your email address or order details, which makes it difficult for us to fully reconstruct what happened despite our efforts.
We would genuinely like to explain what happened and, most importantly, have a direct conversation with you to find the best possible solution.
Could you please send us an email at hello@velasca.com, with your order reference or the email address used for your purchase?
This will allow us to review your case properly and handle it in the most constructive and effective way possible.
Thank you for your cooperation.
Best,
Velasca Team
I was disappointed to learn that an…
I was disappointed to learn that an item listed as available on your website was, in fact, unavailable. I understand that inventory issues can occasionally arise, but it was frustrating given the expectation set at the time of purchase.
I hope you'll be able to improve your inventory management and fulfillment processes, as a smoother experience would inspire greater confidence. Unfortunately, this experience has made me more hesitant to place future orders, though I hope my next interaction with Velasca is a more positive one.
4 July 2026
Reply from Velasca
Hi Raymond,
thank you for your feedback.
We’re sorry for the inconvenience and we’d love to understand which product you were looking for, so we can let you know when it will be back in stock and/or suggest a very similar alternative.
During promotional periods, many items experience a significant increase in demand and, in some cases, multiple customers may be viewing the availability of the same product at the same time. In these situations, it can truly come down to a matter of seconds: if another customer completes the purchase first, the stock level may update immediately afterwards.
In any case, one of our colleagues will get in touch with you shortly to better understand your needs and find the best possible alternative for you.
Thank you again for sharing your feedback, it helps us continue to improve.
Best,
Team Velasca
Reply from Velasca
Ciao,
Thanks for your kind words! We're happy to know you had a positive experience in our store.
Best regards, Team Velasca.
Great fit and quality
1 July 2026
Reply from Velasca
Ciao Clinton,
Thanks for your kind words! We're happy to know you had a positive experience in our store.
Best regards, Team Velasca.
Georgi in customer service was…
Georgi in customer service was excellent in handling my exchange.
1 July 2026
Reply from Velasca
Ciao Mike,
Thank you so much for your positive review! We're thrilled that you enjoyed our service and products.
Best regards, Team Velasca.
Excellent service and excellent quality…
Excellent service and excellent quality product! Very pleased with the purchase and delivery was super quick even though it was sent from overseas.
29 June 2026
Reply from Velasca
Ciao Adam,
Thank you so much for your positive review! We're thrilled that you enjoyed our service and products.
Best regards, Team Velasca.
Love Velasca
I bought a pair of shoes, which ended up being too big and the return was easy. I ordered another pair and they’re already here. I love the shoes and plan to be a repeat customer. Your aesthetic is great. It’s luxe without the designer price tag. Can’t wait for my next order.
26 June 2026
Reply from Velasca
Ciao Jack
Thanks for your kind words! We're happy to know you had a positive experience in our store.
Best regards, Team Velasca.
I've made several shoe purchases over…
I've made several shoe purchases over the years and have never been disappointed. The overall quality will last years. The speed at which the products were delivered, and the nice added touches of the wrapping made these specials from Italy all the more special. Grazie!
23 June 2026
Reply from Velasca
Ciao Christopher,
Thanks for your kind words! We're happy to know you had a positive experience in our store.
Best regards, Team Velasca.
Illegally not offering refunds
I ordered some shoes, and the experience from start to finish has been horrible. They claim 4-6 working day delivery, and I ended up waiting approx 2 weeks. Customer service only responded after 3 attempts and just said “we try to learn from this”.
I liked the style of 2 of the 4, but they felt a bit big, so exchanged them. It took another 2 weeks for the return to be processed and the replacements to arrive, so it’s been a month at this point since the original order. These are then too small (most styles don’t have half sizes). I go to return them, and they are only offering a gift card, even though the new sizes were a new order, and I tried to return them the day after they arrived. This is not in their terms and as far as I can see, is illegal. I have tried to reach out to customer service again, which claim to reply within 24 hours, and after 3 days, have not had a reply. Absolutely awful from a so-called luxury brand. Never again.
1 July 2026
Unprompted review
Reply from Velasca
Hi Ian,
Thank you for taking the time to share your experience. We are truly sorry that the waiting times did not meet your expectations.
We have reviewed your order and can confirm that it was placed on May 28th, during our Velasca Days promotion, a particularly busy period that can occasionally lead to slight delays compared to our usual operations. Your order was handed over to the courier on June 1st and delivered on June 10th. For free shipping, we usually indicate a delivery timeframe of 6–8 business days; in this case, the high volume of orders during the promotion, together with the June 2nd public holiday in Italy**, affected the overall delivery time. We are sorry for the inconvenience this caused.
Regarding your exchange, your return was received at our warehouse on June 10th. As with all returns, we carried out a quality check before shipping the replacement pair, to ensure that the new item sent to you was in perfect condition. The new pair was shipped on June 25th and delivered on June 30th: the process was therefore substantially in line with our expected timelines, with only a one-business-day delay.
We completely understand, however, that when looking at both waiting periods together, the overall experience may not have felt as smooth as we always aim to provide, and we are truly sorry.
Thank you again for your patience and for sharing your feedback. It is extremely valuable to us and helps us improve, especially during periods of higher demand.
Best,
Alessia
Would not order again
I had to wait over 2 weeks for the package while paying 20€ for extra fast shipment. The return label is only for shops that cannot be found anywhere near me.
I reached out to the customer service which is not responding to my messages.
3 July 2026
Unprompted review
Reply from Velasca
Hi Lukas,
Thank you for taking the time to share your experience.
We are truly sorry for the delay in the delivery of your order.
We have reviewed your case and can confirm that, on June 7, we offered you a refund of the €20 shipping fee as a gesture of goodwill to make up for the delay caused by our promotional period.
Regarding your return, we are sorry for the inconvenience caused by the return label. At the moment, we are only able to offer free returns via FedEx. For logistical and tracking reasons, we are unfortunately unable to use alternative carriers.
To make the process as easy as possible, we have offered to assist you in arranging a FedEx pickup at a time and location that works best for you.
We remain at your complete disposal and will be happy to help you complete your return as quickly and smoothly as possible.
Best,
Team Velasca
Great quality and fit
Great quality and fit. The exchange process to get the right size was smooth, though it could be a little faster..
23 June 2026
Reply from Velasca
Ciao Venky,
Your review brings us joy! We're delighted that you're satisfied with your purchase. Best regards, Team Velasca.
I was pleased with the delivery
I was pleased with the delivery, and the quality seemed very good. The biggest issue this was my second pair I receieved, and they are still too big. I probably won't go for a 3rd time.
22 June 2026
Reply from Velasca
Ciao Christopher
thank you for the honest feedback, and glad to hear the delivery and the quality of the shoes met your expectations.
Sizing between two different pairs can be tricky to get right on the first try, and we understand the disappointment of feeling like you are back to square one after a second attempt. This is exactly the kind of detail worth sorting out with proper guidance rather than guesswork.
Reach out to us at hello@velasca.com with the models and sizes you've tried, and we can help you find the fit built to last with you.
best, Team Velasca
Excellent product as always
Excellent product as always. I have several pieces from this company and they always exceed expectations. Highly recommended!
22 June 2026
Reply from Velasca
Ciao Daniele,
Your review brings us joy! We're delighted that you're satisfied with your purchase. Best regards, Team Velasca.
the advertising and photo of the shoe…
the advertising and photo of the shoe was totally different upon arrival. I was looking for a green loafer and it was biege. Not happy!
22 June 2026
Reply from Velasca
Hi Ozzie,
Thank you for getting in touch and for bringing this to our attention.
We’re very sorry to hear that the product did not meet your expectations, and we sincerely apologize for any inconvenience caused.
To allow our Quality Team to properly investigate the issue, we kindly ask you to send us a few photos of the shoes you received. If possible, it would be very helpful if the pictures were taken in natural daylight, so we can accurately compare the actual color with the one shown on our website.
As soon as we receive the photos, we will review the case promptly and get back to you with the most appropriate solution as quickly as possible.
Thank you in advance for your cooperation, and please don’t hesitate to reach out if you need anything else.
Best,
Velasca Team
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