Ian Robinson

Always incredible, very fast dispatch and delivery, and the best prices for 40K.

I ordered some shoes, and the experience from start to finish has been horrible. They claim 4-6 working day delivery, and I ended up waiting approx 2 weeks. Customer service only responded after 3 attempts and just said “we try to learn from this”.

I liked the style of 2 of the 4, but they felt a bit big, so exchanged them. It took another 2 weeks for the return to be processed and the replacements to arrive, so it’s been a month at this point since the original order. These are then too small (most styles don’t have half sizes). I go to return them, and they are only offering a gift card, even though the new sizes were a new order, and I tried to return them the day after they arrived. This is not in their terms and as far as I can see, is illegal. I have tried to reach out to customer service again, which claim to reply within 24 hours, and after 3 days, have not had a reply. Absolutely awful from a so-called luxury brand. Never again.

Service has been out for my entire street for 36 hours. National outage a few weeks ago.

No one from customer service will actually say when an engineer will come to resolve, and when I ask for a time, it’s been a lie.

Awful. Will move as soon as I can

Aviva are just awful. They set out to gaslight you, destroy your mental health, and break you down to the point where you give up and go away. As a company, they should not even be allowed to be in business. They way they treat people is simply appalling.

After 9 months, they have refused large parts of my complaint, and are still yet to complete large parts of the work which was in scope in my kitchen after the water pipe burst.

They are now insisting on further visits to assess work and are only offering dates a month away. They could not care less about the impact this has on people, and the claims handlers I have been speaking to only care about trying to prevent the company paying out. You should all be ashamed to work there.

I booked a hotel in Mauritius for a week with Destination2; after 2 weeks they decided that this was no longer available and tried to get me to change.

The options presented weren’t great, and in the meantime prices had gone up. The company tried to fob me off that these options were “at no extra charge” when they were actually cheaper at the time of booking.

The customer service team treated me and my partner with utter contempt throughout, passing off any of my attempts at compromise as “against their terms and conditions”.

The mettle of a company is proven when things go wrong, and when they went wrong here, I was treated like dirt, with no real effort made to put things right. The company deserves to not be in business. I’d never use them again under any circumstances.

I had a pipe burst on 28/08, since then I have been constantly fobbed off and mis-advised by customer service, and as a result, the company are unwilling to settle a bill which I was told by an agent that they would.

Their behaviour has been nothing short of shameful, this is a company which is happy to take your money quickly when everything is working, but won’t pay out when things go wrong. I’d avoid them like the plague, as they will leave you with huge plumbing bills, despite their own advice to the contrary. Appalling behaviour made even worse during a cost of living crisis. They are quite happy to affect your mental health by telling you one thing, then another the very next day. It’s basically corporate gaslighting.

Shame on you Corgi and OVO!

Even complaining direct to CEO Andrew Lindsay will get you nowhere with this shocking company.

From Day 1, service has been a disaster. We were incorrectly not put on a monthly budget plan; since then, despite paying off the debt (from your own incompetence) you threaten us with payment demands, despite customer services insisting the debt is on hold.

I have spent hours on the phone to the company, wasting huge amounts of my time from the unnecessary stress which they have caused.

Please, I urge you to avoid them like the plague, and move to ANY other energy provider.

Ordered a pen in the Black Friday sale… which was supposedly in stock. I’m still waiting 2 months later. I’ve chased the company 5 times, they keep offering up excuses and not delivering. They have not even once taken the time to get in touch with me about an update, nor offered anything in the way of an apology. Shockingly poor.

Jez has offered invaluable insight, advice and service to both my own business but also the freehold company for the property I live in.

The advice is rock solid and has been highly advantageous whilst not exposing me or my business to any risk. I'll be using London Accountants for the foreseeable!

Couldn’t keep to an agreed time for an MOT. Car was returned late on the second day. Staff are rude and dismissive. Car was damaged during the service which the Temple Fortune dealership denied. Appalling. Wouldn’t touch them with a bargepole.

Great prices, especially under the reasonably priced membership scheme. I’ve signed up and am looking forward to seeing more brands added. Very friendly customer service too. Will be using Ooshkie again :)

Ordered Assassin's Creed Valhalla Gold Edition. Still not arrived after 10 days. Very little contact, no apology.

Contacted them on social media and they have blocked me there - which is frankly shocking behaviour.

Have unfortunately had to escalate to PayPal as it seems like I'll never get my money back or a game any other way. Will never, ever use them again. This could have been resolved easily and amicably but the company chose to react this way, which is unfortunate and irresponsible.

Good prices, good service, good stock, nothing to dislike here!

Awful - ordered a gift box for a subscription. The company apparently sent two but neither arrived. Wouldn't send a third. Christmas present is therefore non-existent on the day. Bunch of crooks!

Chaos cards sent my books quickly, well packaged, and the prices were excellent. I'd be very happy to use them again.

I ordered two watches from Iconic that were in stock - delivered on the day I asked and re-sized as asked for. Great packaging and comms, I'm sure I will be back for a 3rd time at some point!