The Game Collection Reviews 25,171

TrustScore 5 out of 5

4.8

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the competitive prices, often highlighting the value for money, especially when combined with the rewards points system. Many consumers emphasize that the points accumulate quickly, leading to significant discounts on future purchases. The ease of use of the website and the speed of delivery are also frequently praised. Consumers consistently report receiving their orders on time, with some even arriving early. The customer service is commended for its responsiveness and helpfulness in resolving any issues. People also value the option to support a smaller retailer over larger corporations. Overall, reviewers express high satisfaction with the service and products provided.

Based on these reviews

Rated 5 out of 5 stars

It's officially the best in the UK, hands down. Free postage. Excellent prices. Reward points on purchases. Occasionally out of print games turn up randomly. It pays to keep checking back. I've never... See more

Rated 5 out of 5 stars

Super competitive pricing on new releases, speedy dispatch and delivery, and the loyalty points system is gonna get me a free full price game in a few months time at the rate I'm going. Love them. Bes... See more

Rated 5 out of 5 stars

The Game Collection had the best price I could find for the item I purchased, the delivery was free and it arrived 1st class post. I've bought from them numerous times in the past and will continue to... See more

Rated 5 out of 5 stars

I’ve been using The Game Collection for well over a year now. It seems to be the only place online that really cares about its game sales. Offering reward points (and bonus points for some games) real... See more

Rated 4 out of 5 stars

I can’t fault game collection themselves, I just hope they’d offer an alternative to Royal Mail as a delivery option or maybe a ‘collect your item from nearest place’ option. I mean it is called game... See more

Company replied

Rated 5 out of 5 stars

I've been shopping at The Game Collection for a number of years. New releases have always shipped on time, and the prices are always competitive. But what really puts this business above others is... See more

Rated 5 out of 5 stars

It was my first time using this site and it definitely won't be the last. I found some great games for my daughters Nintendo Switch and the prices were good too. I only intended looking but ended... See more

Rated 5 out of 5 stars

First time ordering from TGC after coming across them on Instagram. Pricing very competitive against the big names and my pre-ordered item arrived on release day as stated. The reward points scheme is... See more

Rated 5 out of 5 stars

I have been using the game collection for years now, and their rewards system is absolutely fantastic. I truly hope it stays because another GAME store got rid of theirs. But I will always recommend t... See more

Rated 5 out of 5 stars

The Game Collection are the best outlet for physical copies. They have a great new website which is easy to use. Their pricing is amazing, always competitive and they have a great points system that... See more

Rated 5 out of 5 stars

Been using these for a number of years now, never once have a had a late or missing delivery, prices are usually better than others, especialy when they have games with £10 of points. I onnly use th... See more

Rated 5 out of 5 stars

I've used The Game Collection since the start of the year and it's now my go to for new releases on PS5. I always receive them within a day or two of the release date and plus they sometimes come with... See more

Rated 5 out of 5 stars

Late review but my pre order in August came three day early! Always a great a service from The Game Collection. Got the game at a cheaper price from using £10 reward points earned from a previous orde... See more

Rated 5 out of 5 stars

I have been ordering from the game collection for a long time. The service is always excellent and always arrives on time and even sometimes early! Building up points to get discounts is also super ni... See more

Rated 5 out of 5 stars

(27F)Really smooth experience from browsing to checking out to receiving(I literally got my things the very next day), I brought myself 2 new games as a treat and with the free delivery and their £9.9... See more

Rated 5 out of 5 stars

Still the most competitive shop for gaming needs. One of the cheapest sites, especially when you include the points discount system. Super fast next day delivery. Keep up the good work.

Rated 5 out of 5 stars

The last three games I've ordered from The Game Collection over the last few months were pre-orders and they arrived on time for release. The prices are competitive and I like that you can track the... See more

Rated 5 out of 5 stars

I was looking a while for the Mafia Trilogy. Then i saw The Game Collection had it back in stock plus it was the cheapest price. Only took a couple of days for delivery i was very impressed. Its hard... See more

Rated 5 out of 5 stars

Preordered a game, the delivery came on the day of release and at an early time which was a bonus! I had a question about the in-game codes that come with the game and Cameron at the customer service... See more

Rated 5 out of 5 stars

The Game Collection is my first stop for Nintendo physical games. The prices are always good and delivery is first class. Customer support is very fast and polite. I needed to cancel a switch 1 game... See more

Rated 5 out of 5 stars

Excellent website that offers the best deals on physical gaming media (and the best incentives for returning customers). I get 99% of my physical games from these guys. Stellar service and I always re... See more

Rated 5 out of 5 stars

TGC has been my go to spot for physical games for a while now. Why go to a big faceless corporation when you can support smaller retailers? The people at TGC have always been super helpful and the gam... See more

Rated 5 out of 5 stars

Always great service I always use these guys for my game pre orders as they're well priced and the reward points are always excellent, very generous. It's always on time delivery too, wouldn't go any... See more

Rated 5 out of 5 stars

Only ordered a couple of items from TGC but I’ve never had any issues whatsoever. Always better priced than the majority of stores and delivery is always very quick and tracked. Couldn’t recommend the... See more

Rated 5 out of 5 stars

The Game Collection is the last greatest hope for us old skool physical media collectors.Why I hear you ask because with physical purchases we actually own the games not like rented digital which can... See more

Rated 5 out of 5 stars

It’s a great company, reliable, honest and get back to you when you ask them a question. I’ve ordered many items from them and have had absolutely no issues with them after I’ve received them through... See more

Rated 5 out of 5 stars

The game collection for me always offers value for money and excellent service. I recently had a problem with my order so I emailed customer service and they sorted it out for me very quickly and prof... See more

Rated 5 out of 5 stars

Have used these a few times now and everything has been delivered on release day. Now my go to for game pre orders, definitely recommend to everyone

Rated 5 out of 5 stars

Fantastic company, quick delivery, iv only pre ordered the once but it came on release date! Also the £10 worth of points they give you alot of them on just released games is a win! 👍

Rated 5 out of 5 stars

Fantastic service. Pre ordered a copy of Pokemon Legends Z-A and arrived today on release date. Great pricing, honestly couldn’t be happier with the service I received.

Rated 5 out of 5 stars

Top notch service , fast dispatch and really quick delivery. Very happy with my purchase and will definitely use again

Rated 5 out of 5 stars

What a great online game shop! Aside from the nice deals of the £9.95 selections, The Game Collection has competitive prices, nice perks, and they ship really fast. It’s become my go-to for games!

Rated 5 out of 5 stars

Great competative prices with a huge selection of games, fast and tracked delivery with an amazing point reward system!! The only online retailer anyone should be buying games from!!

Rated 5 out of 5 stars

Bought an Xbox game for a Christmas present so not tried it ,but the service was good, quick delivery, competitive prices too. I would use them again.

Rated 3 out of 5 stars

I have used The Game Collection many times and I appreciate their good prices, reward points and high customer service, however when I preorder a game three months in advance I want to receive it on r... See more

Company replied

Rated 5 out of 5 stars

I always order from game collection - easy website and speedy, reliable delivery with tracking provided. Also have the best prices around

Rated 5 out of 5 stars

Always delivering epic service. Delivery Always on best price and better value compared to other sellers. I Always like to pre order with game collection for this reason.

Rated 5 out of 5 stars

Found recently and have been using so much more than Amazon, brilliant service and always options for different versions of the games

Rated 5 out of 5 stars

Came perfect condition, ontime and at a great price. Would definitely be buying from them again!

Rated 5 out of 5 stars

Can’t fault my experiences with The Game Collection at all. I’ve purchased from them previously and had a similar experience this time - an easy to navigate website, the game being priced competitivel... See more

Rated 5 out of 5 stars

I ordered Ghost of Yotei for a great price and it came within a day, absolutely amazing service!

Rated 5 out of 5 stars

First time using The Game Collection and I’ll be back. Super site with great prices and delivery so quick - I think I received the item the following day. Packaged perfectly. A fantastic first experie... See more

Rated 5 out of 5 stars

Pre ordered Ghost of Yotei website so easy to use , ordering takes literally seconds. My game arrived in pristine condition, delivery time was amazing received game on release day. Customer servi... See more

Rated 5 out of 5 stars

Use TGC for all my disc games. And recently even a new controller. Always the best prices on the market, and their points reward system is great. And to top it all off there’s always promotions going... See more

Rated 5 out of 5 stars

Always amazing to deal with. I much prefer physical games so finding a good site with fair prices and the added bonus of earning reward points toward next purchase has been great. Been using The Game... See more

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Company details

  1. Video Game Store
  2. Gaming service Provider

About The Game Collection

Written by the company

The Game Collection have built up an excellent reputation and loyal group of happy customers over the course of over 19 years of selling Video Games online.

We have a fantastic combination of fast & free shipping and low prices on a wide selection of Video Games, Consoles and Accessories. We've got you covered on all of the major platforms including PlayStation 5, Xbox Series X|S, Nintendo Switch and PC Gaming as well as older platforms such as PlayStation 4 or Xbox One.

We accept payments from Visa, Mastercard, ApplePay and American Express as well as credit options to split payments with PayPal and Klarna.

Fast and free UK Delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

25K reviews

5-star
4-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week


Rated 5 out of 5 stars

Great price, fast delivery

competitiveness of pricing and the ease of use of the website are definitely something you are looking for when shopping.
The shipping cost, speed and packaging are also additional reason to buy from them again

23 October 2025
Unprompted review
Rated 5 out of 5 stars

God of War controller

As always The Gaming Collection always comes through and makes sure we get our products on time and we'll packaged for protection. Will continue to keep using them as my main place for games and accessories!

23 October 2025
Unprompted review
Rated 5 out of 5 stars

Easy to find the products you are…

Easy to find the products you are after. And I really like the loyalty point system. It saved me quite a bit on my latest purchase.
Overall I will be a repeat customer to this website

22 October 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, you alway get what you are looking for off this company just excellent all round many thanks

22 October 2025
Unprompted review
Rated 1 out of 5 stars

purchased from here to find product tampering

I recently purchased from here to find that one of the boxes had been tampered with and the contents replaced with less valuable packs. Do not buy from here.

I emailed over picture evidence that the item had been tampered with and was not in the condition you would expect if it was sealed by the manufacturer.

They denied all claims of tampering and did not seek to rectify the issue.

27 October 2025
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Very sorry to hear what has been stated.

I have checked our records and I can confirm you have received what you have purchased.

The stock has not been tampered with in any way and has been sent exactly as received from the supplier.

Kind regards,
TGC

Rated 5 out of 5 stars

Perfect as always.

Perfect as always.

Always getting points with The Game Collection rewards system, constantly saving money towards my next purchases. Delivery is free and always fast too

I see no other reason to buy physical games from any other retailer, highly recommend

24 October 2025
Unprompted review
Rated 3 out of 5 stars

Royal fail

Price was good. I use TGC quite a lot anyway so no problems with you as a company. It was royal mail who were the problem here. Took 2 days after actual delivery date to get my item to me.

21 October 2025
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

Very sorry to hear your order was affected by a postal delay.

Many apologies for the disappointment caused.

Kind regards,
TGC

Rated 5 out of 5 stars

GREAT PRICING

GREAT PRICING, REWARDS AND RAPID SHIPMENT IN TIME FOR RELEASE DAYS. HIGHLY RECOMMEND

27 October 2025
Unprompted review
Rated 1 out of 5 stars

Useless W⚓️ never using again

Useless W⚓️ never using again

15 October 2025
Unprompted review
The Game Collection logo

Reply from The Game Collection

Hi,

As you have not provided any order information we are unable to investigate this issue further.

We have sent a request for further information which you have sadly not responded to.

If you would like assistance please respond to our request and we will proceed accordingly.

Kind regards,
TGC

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