The Game Collection Reviews 

26,425
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,575 reviews, reviewers overwhelmingly had a great experience with this company. People are consistently impressed by the incredibly fast delivery speeds and the carefully secured packaging that thoroughly protects purchases during transit. Shoppers constantly appreciate the remarkably competitive pricing, excellent availability of physical items, and the rewarding loyalty program offered across a very wide selection of video games. However, some people mentioned that certain pre-orders occasionally arrived after release day due to unexpected dispatch delays or shipping method changes. A small group of consumers also experienced frustrating issues regarding missing order items, delivery failures, and unhelpful support interactions when problems occurred.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast postage times and... See more

Product

Customers consistently note positive experiences with product, highlighting the great selection of games and... See more

Price

Consumers find price to be consistently competitive and affordable across a wide selection of products.... See more

Order

Reviewers highlight positive aspects of order, noting that packages frequently arrive quickly and in pristine... See more

Service

People report high satisfaction and appreciation regarding the service provided. Consumers frequently mention... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best physical games site about. Always super quick, great rewards scheme, and always engaging with customers on socials because they're gamers too and really love their job, you can tell. Will always... See more

Company replied

Rated 5 out of 5 stars

Firstly, I remember how polite and great with customer service The Game Collection were when they began trading. All this time later, they're still customer centric with competitive prices that are ha... See more

Company replied

Rated 5 out of 5 stars

This is my third purchase from The Game Collection and it was as fantastic as it was the previous two times. The website is easy to use with plenty of choice, I also find that the products are w... See more

Company replied

Rated 5 out of 5 stars

I've used Games Collection multiple times for video games and most recently for some pokemon cards. I've found them to be reliable, competitively priced and with good delivery times. I particularly li... See more

Company replied


Company details

  1. Video Game Store
  2. Gaming service Provider

About The Game Collection

Written by the company

The Game Collection have built up an excellent reputation and loyal group of happy customers over the course of over 19 years of selling Video Games online.

We have a fantastic combination of fast & free shipping and low prices on a wide selection of Video Games, Consoles and Accessories. We've got you covered on all of the major platforms including PlayStation 5, Xbox Series X|S, Nintendo Switch and PC Gaming as well as older platforms such as PlayStation 4 or Xbox One.

We accept payments from Visa, Mastercard, ApplePay and American Express as well as credit options to split payments with PayPal and Klarna.

Fast and free UK Delivery.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

26K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 90% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(26,425)

1,509 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My first stop for gameing

Orders where easy to make, website is well layout and communication on shipment was perfect.

Games arrived promptly even for preorders and shipments are easy to track.

This is where I buy my games from now on

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Glad there still a company that sells games

I been using this company for a few years now I never had problem they dispatch the product same day always received them next day great delivery timing. They also have all the latest games and at a great price always feel safe about ordering and games come with letterbox friendly boxes

3 September 2026
Unprompted review
Rated 2 out of 5 stars

2 stars because the company is stupid…

2 stars because the company is stupid enough to use royal mail as delivery partner, and royal mail is too retarded to deliver the package properly despite people actually being at home. I will never order here again unless there will be an option for DPD

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Good service and decent prices

Bought a couple of TCG booster boxes on pre-order. Very happy with the service and prices were good compared to other sites. Delivery was very prompt too, to coincide with the release day. Would recommend.

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Great affordable prices

Great affordable price for the game I purchased. Very fast delivery and perfectly packaged. I'll be placing another order soon!

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic.

Fantastic.
After amazon let me down, these folks got me a copy of Resonance in a couple of days.
Highly recommended.

2 September 2026
Unprompted review
Rated 2 out of 5 stars

Customer Service lacking.

Ordered MGS master Collection 2 for Switch 2.

Zero updates for days on Royal Mail. Messaged customer service. Agreed on a replacement to be sent out, would be actioned that day or the next.

Messaged following day just to check it had been done and was told no guarantee it would be done that day either as the team was prioritising other orders. What a terrible response, refund issued.

Was only my second order and I dont really want to use Amazon etc and would rather use an actual company that specialises in games/collectibles but yeah thats soured that, probably won't order again.

2 September 2026
Unprompted review
Rated 2 out of 5 stars

Been asked to review a game that never…

Been asked to review a game that never turned up.
It was part of a multiple order and was missing from the package.
Second time an order is wrong or not even dispatched ( previous order to this one).
I will add I’m a regular customer to this company and have never had any problems previously to these last two orders. Hopefully just a glitch. Because I have found them to be value for money and previously orders are often received the next day

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy to purchase from

Easy to purchase from, great shipping price/efficiency, customer focused team and promoting physical over digital. 5* would be 6+ if I could.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, i heard this was the place to sort pre orders out for a prompt delivery, was not disappointed ordered less than 48 hrs before release date and still received my order on launch day. You have my future business!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Brilliant service. Quick delivery. Great price. I use game collection often. 10 out of 10 👍

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Best on the market

Excellent customer service, always a quick and seamless shopping experience. Fast delivery & fair price make for a very satisfied customer every time. 10/10 will shop again.

28 August 2026
Unprompted review

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