JC

Website is unusable half the time.

Good service overall but prices are on the higher side for new releases.

Good service and a fair drop invite system for new TCG releases. I haven’t had many invites but that’s not surprising given the demand.

Completely unusable website. Says access denied but am not using a vpn etc. Support said they would look into it about 6 months ago but then nothing. Guess they don’t want new customers.

Very fair prices, well packed and speedy delivery. Recommended!

Items well packed and sent out quickly. Decent prices compared to most other places.

My main issue has been the robotic responses I've received as a new account. I'm 99% certain that the 'person' responding to me is AI. I've never had a wholesaler/distributor so apathetic about trying to sell or recommend items, hopefully that just means they're doing so well that they don't need or want any new accounts. We're always on the look out for new toy/collectible items to sell and it could just be that Muddleit's items are not suited to us, but I'm sure if they had a salesperson that wanted to actually sell, they could find some items we could try out.

Lots of counterfeit items on there. Seems that they don't vet or screen 3rd party sellers on there.

Edit: I haven't ordered obviously. Why would I order the counterfeit items sold on your website?

2nd edit: Not only do you allow counterfeit items to be sold, but you also appear incapable of reading simple English words.

Brilliant service! My order was well packaged, quickly shipped and arrived from Australia to the UK in exactly a week from ordering. Highly recommended!

Other 'Pop Cultcha' companies can take note on how to do customer service.

Mostly good apart from one prescription pickup issue. Delivery orders have always been good though.

I registered for a reward on a £200 purchase. The offer 'activated' and then I clicked through the link provided, then...nothing. They made me send in loads of documents to follow-up on the 'missing' transaction, only to then tell me that the purchase didn't track and nothing they can do. Am sure they will still be getting the commission on my purchase, and just don't want to pass it on.

Had a transaction that didn't track from a couple of months ago, but customer support were very good at adding it on for me manually.

Definitely recomment using Quidco regularly for your purchases.

The least trustworthy company on here, are Trustpilot themselves. Quite ironic indeed.

Terrible customer service and potentially thieves. Occasionally packages have been sent to this address by mistake, and instead of notifying us and sending an invoice so we can pay to have these forwarded, they have either 'destroyed' or 'refused' these packages apparently. I personally don't believe either of these.

Edit to reply to TP response:

"Parcels must fall within our published weight and size limits..

Yes, both parcels sent to you were well within the weight and size limits.

"If mail arrives for someone not using our address service, or where our address has been used in error, we are required to return the parcel to the carrier as “refused.”"

For the most recent parcel, I contacted you in advance several days before the attempted delivery and was told that I could add the one-off parcel package on for this item. Furthermore, the courier shows this parcel as 'delivered' with a photo of the parcel being handed over to your reception.

"We do not destroy parcels unless we have a written instruction from the verified addressee."

Either you or one of your staff is lying then as I have written confirmation that a parcel of ours was destroyed by yourselves.

"It is possible that this matter has already been reviewed internally, but without details we cannot locate it. If you would like us to investigate further, we would be very happy to do so. Please email"

What's the point, so I can be told more lies? I've already demonstrated that either whoever replied to this review or someone else there I've been in contact with has lied at least once.

"We also notice that you have raised similar concerns in reviews of many other organisations, so we fully appreciate that you may have had difficult experiences elsewhere."

Yes, it's shame that you are one of many businesses that don't value providing good customer service.

Edit 2:

"You have alleged that members of staff have “lied.”

I have received contradictory statements from your employees, and the only conclusion from that is that one statement is a lie.

P.S. Yes Trustpilot are the least trustworthy ones on here, you can look at their reviews on any other platform to see how they have skewed them on their own platform. I'm beginning to think your business is a close second.

I was a customer years ago, and now they're starting to spam email me again out of the blue, and are refusing to remove my details.

Edit: I have requested deletion of my details several times, but you aren't doing it.

2nd edit: All relevant details have already been provided. Pass to someone competent that can read if you're still having trouble.

We signed up with Taxually via Amazon and so far they've been extremely helpful and responsive. After switching from Avalara and Singularity who were none of these things, it's refreshing to speak to helpful people!

Help agents are awful. These guys make the Amazon seller agents seem like helpful geniuses. Vinted make it too easy for some sellers to sell counterfeit items.

Poor quality, about a third of them broke when being constructed and the company refused to reimburse or replace them.

Excellent service, would recommend!

Persistent spammers and repeated senders of unsolicited emails. Would never use for this reason alone.