VEVOR Reviews 

PRODUCT SHIPPED TO NORWAY FOR 479 NOK CUSTOMS 312 NOK ON THE WEBSITE THAT TAX WAS PAID ERROR ON THE PART OF VEVOR FRAUD !!!!!!!!!!!

Bought the Vevor 4500 PSI watercooled compressor, was dead on arrival, factory assembly pinched first compression ring in the second stage. Contacting support every answer takes 3 days to answer, provided pictures and they agreed to send a replacement part. As this part is under a lot of stress the sealing rings will wear over time and will need replacement at some point. Asking to buy 2-3 of the same cheap parts they told me they do not sell accessories separately but will replace when still in warranty........ So every time the sealing is going to fail and would take like 5 minutes to replace,I have to redo the painstaking slow process of contacting support... so I have a DOA pump I cannot even buy replacement parts for. I checked on ali express and Tuxing and Hong Yeng do offer cheap replacement parts plentiful but of course Vevor had to change the Piston size, diameter, piston rings etc to not be compatible with all of those other brands, making it impossible to buy cheap replacement parts. This is absolutely terrible planed obsolescence and means if your warranty runs out you can toss the pump into the bin...........Terrible! NEVER AGAIN. DOA pump, very slow service, no info if part is sent and when it will arrive........no replacement parts available....no compatibility with other clones of the exact same setup due to changes on parts that will wear down over time........... NEVER again........so so extremely disappointed :(

Defective ice machine – terrible customer support
We purchased a commercial ice machine from VEVOR for our business. Unfortunately, the machine did not work properly from the beginning.
We contacted VEVOR support immediately and have now exchanged around 7–8 emails over the past two weeks. Instead of actually solving the problem, we keep receiving what appear to be the same generic template responses over and over again.
We have explained several times that this machine is needed for our daily business operations and that the issue is urgent. Despite this, there has been no meaningful solution. We have provided the requested information and tried to cooperate, but VEVOR still refuses to simply send us a working replacement.
A defective product can happen. What is unacceptable is leaving a business customer without a functioning product for weeks while repeatedly sending standard replies instead of resolving the issue.
After this experience, I cannot recommend VEVOR. Customer support should mean finding a solution — especially when a newly purchased product does not work from the start.

I’m really satisfied with VEVOR company. Quick delivery, expected quality and good service are the ground of well done business

never got the return money they promised as they could not deliver spare-parts

Very good products with good descriptions at an affordable price.

Fast service and quality product at a good price

Scam company, cheap stuff to low pricing which means low quality = useless. There are no possibilities to return purchased items if it is damaged. DO NOT BUY STUFF from this company!

Even better than expected

Vevor is doing his best to avoid a product refund after he shipped to me a damaged order on Amazon. He is asking me to return the damaged product on my own expenses. Seller not recommended.

VEVOR “customer service” is non-existent. The company just replies with generic responses like, “we’re investigating” “we’ll have a response in 48 hours” ( for over a week now).

The rotary laser level I ordered from them arrived in an inoperable condition. The self leveling laser never self-levels.

The only way to contact VEVOR is through the VEVOR app or email. The telephone number listed on their credit card processing is not in service.

VEVOR lists a business address in the USA, and Germany, but is actually located in China.

If you value your time, avoid this company.

Update: After disputing the charges through my credit card company and posting this review on TrustPilot, I received a full refund. VEVOR should have handled this matter according to their own refund policy rather than forcing consumers to file for a credit card charge-back.

Exceptionally high-quality products at very reasonable prices. Excellent customer service.
Highly recommendable!

I bought an ozone generator and received it back in January 2026. Shipping was fast. The item itself worked very well - one time. It´s not even 6 months old and not working anymore. The fan is running but ozone is not produced. Proposal from Vevor is a discount of 4,50€. I don´t even know what to say. Their "customerservice" is a joke. They send several mails with different requests in order to slow down everything and probably hope you give up. I informed them that I will of course not accept a discount. I want a new item that is working and asked for a return label to send the defective item back. Now I´m not getting a respond anymore. So this was my first and last purchase with the chinese company Vevor.

Yes, they have some cool products and the prices are good. But pray, that the item will last, because there is NO guarantee (despite their guidelines) and NO service towards the customers. They have your money and don´t give a damn about you.

Hello, I have purchased and paid for VEVOR ev charger which was delivered 21.6.2026 and it stopped working after 2 weeks 4.6.2026 and 5 times of use. I sent the seller support 4.6.2026 email about the issue of defective product, and the seller is not responding to my emails, only ai bot is saying that they (human) will contact me with further action which they didn’t since, I opened a ticket for that on their VEVOR app 10.6.2026. and they just closed the ticket 13.6.2026. without contacting or resolving anything. I have all evidence of them ignoring me, this issue and also proof that charger is not working, only booting display interface and that’s it. On their website states that product can be returned and refunded within 30 days of purchase, and have warranty, but they don’t respect any of that. DO NOT BUY FROM VEVOR, THEY ARE SCAMMERS! I hope they won’t scam more people. Good luck

From 2 days we are trying to adjust the pressure of colour, but alles in vein, We are very disappointed. Thinking about return this machine.

Extremely disappointing experience.

I purchased a VEVOR melting furnace directly from VEVOR and received it on 5 June 2026.

Approximately 3–4 hours after collecting the package, I unpacked the furnace and used it for the very first time. During the first heating cycle, the furnace reached approximately 700°C and then suddenly stopped heating completely.

The product failed on the first day of ownership and during its very first use.

The display still works, the controller powers on, and the temperature sensor functions, but the furnace no longer heats at all. The unit became unusable immediately.

I reported the defect to VEVOR the same day and opened warranty ticket #3444919. I provided photos, technical information and documentation of the failure.

I was told that I would receive a response within 24–48 hours.

That promise was not fulfilled.

Days later, I was still receiving only generic responses such as:

* "the team has been notified",
* "the case is under review",
* "we will get back to you as soon as possible".

Despite repeated requests, I was not given:

* a repair date,
* a replacement date,
* a refund date,
* or any concrete resolution timeline.

In addition to the furnace failure, there was also a discrepancy with the supplied accessories. The product description stated that the package included 1 kg and 3 kg ceramic crucibles, but the 1 kg crucible supplied was graphite rather than ceramic.

As a customer, I paid for a new working product. Instead, I received a furnace that failed during its first use and a warranty process that, so far, has produced no concrete solution and no clear deadline.

The most frustrating part is not only that the product failed immediately, but that even after providing evidence and waiting beyond the promised response time, I still do not know whether VEVOR intends to repair the furnace, replace it, or refund it.

I will update this review if VEVOR finally provides a proper resolution. At the moment, my experience has been a defective product on day one and a support process consisting mainly of delays and generic responses.

Vevor offers value for money. I am still waiting for a product from Vevor that does not fulfil its purpose. Until yet they failed in providing a malfunctional device. Well done!