SCAM. Do not order from VCHICS. Pure Bait and Switch. They show beautiful, whimsical clothes, claiming they are made of cotton or linen. After I ordered and paid, it took weeks to get a shipping dates... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Clothing advertised looks beautiful. But easy to see that Ai and photoshop is used. I saw the same items advertised on another website. Called diaknit. Same product images, descriptions and format of... See more
Company replied
I ordered a Tshirt in green but received one in dark gray with white stitching that was already coming loose. The size was ridiculously small. I have NEVER been so disappointed in an item that I've... See more
Company replied
I ordered 5 items based on the pictures posted on Vchics website. I paid over US$150 thinking I was getting embroidered blouses and dresses. The items received were of a printed low-quality material,... See more
Company replied
2.3
Poor
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s all a scam
It’s all a scam! I bought about $40 of clothes and luckily I used Apple Pay that’s connected to a card that I use only for online purchases. The tracking number is false, they tell you it’s delivered but I wonder how when they had my zip code wrong. Good luck contacting them, they got me. Not too big a deal, like I said it was $40 and from a card that I never keep more than $50 on it. I just want to help the next person
18 July 2026
Unprompted review
Reply from Vchics
Dear Jake Vrana,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Scam
Scam! Totally misrepresenting web page.
I received bad merchandise and contacted them right away. That was in May. I have been getting the run around ever since. They have been trying to keep merchandise and offering me everything except my money.
Don't shop here!!
18 May 2026
Unprompted review
Reply from Vchics
Dear Cynthia Hale-Price,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Reply from Vchics
Dear Kyla Tinch,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
WARNING!!!
WARNING!!!! VChics.com THIS PLACE IS A SCAM! They sent me the wrong item back in May. The item I purchased was not the item I received. This place won’t let me return it and I have been going round and round with them about it and to get my money back. They finally agreed to a full refund beginning of July but I still have not received a refund. We are now in August. This place is a scam and they fraud you out of money by not actually sending you the real product, but a photo of the product. I paid over $40 and because they provided a shipping label for a fake product they are getting away with it. Do not buy from here!
27 June 2026
Unprompted review
Reply from Vchics
Dear Kat Amaranth Glitter Kitty,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
WARNING: DO NOT buy from Vchics
I ordered 5 items based on the pictures posted on Vchics website. I paid over US$150 thinking I was getting embroidered blouses and dresses. The items received were of a printed low-quality material, that did not resemble the items sold on the website. I reached out 4 times requesting for a return, provided photos and noted that the items were not as described. I was initially told that the return policy is complicated and to accept a 10% discount coupon for my next purchase. I declined and requested 3 additional time for a return label. So far, no response ... cricket. Left with no option but to open a PayPal resolution ticket hoping this would escalate and resolve before the return date expires. WARNING: DO NOT BUY from Vchics.com.
30 July 2026
Unprompted review
Reply from Vchics
Dear JT,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Reply from Vchics
Dear Lynne and Murph,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
TOTAL SCAM!
I ordered a cotton top that had angel wings and sparkly decoration. I received a cheap plastic faded print pattern of the design. This is the worst scam I've seen in the clothing market.
24 July 2026
Unprompted review
Reply from Vchics
Dear Celia Bella,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Their return policy is a lie! Don’t waste your money!
Their return policy is a lie! They don’t follow through. They sold me a lie then, They refused to even start my return. I had a terrible experience with this retailer. For over a MONTH trying to get a return label or a refund in full, for the Garbage they sold me. I spent around $100+ none of the items were good quality or even looked like the picture. Nothing fit right. The items are poorly made not good quality at all. I immediately reached out to do a return after I received my items. All I got was a runaround and zero refund. Do not waste your time or money! Worst Customer Service/ retail ever! The most they were willing to do for me was try to give me only a 20% credit which is a joke for what I spent. They complained to me that it could take over a month for the return to ship back even though I waited that long for it to get to me.. avoid like the plague! They will take your money and you won’t get it back.
7 June 2026
Unprompted review
Reply from Vchics
Dear Jessica Covey,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
The items I ordered were nothing like…
The items I ordered were nothing like the picture on the website and I have fighting to get my money back since June 11th, I would highly recommend NOT to order anything from this company, they are a total ripoff, their customer service SUCKS and the refund process is "Extremely lengthy" so they say. That of course is bullshit!
11 June 2026
Unprompted review
Reply from Vchics
Dear Nina Hart,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Reminded me of the Renaissance Period &…
Reminded me of the Renaissance Period & how detail & beauty combined made styles to make you feel beautiful! Delicate material masterly stitchery I feel lucky they had in my current size. Anything that gets my head to turn you've won me over. I ordered the beautiful pants I thought was a skirt, in smaller size I ll get into them maybe couple more months. Thank you & look forward to shopping with VChics. Told several gals! Might get a tiny teenager a dress.
7 July 2026
Unprompted review
Reply from Vchics
Dear Cheryl Beaver,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
This company is a scam.
If you see a positive review on company, the person was likely paid to give it. This company is a scam. Do not purchase from them. The product you receive from them is nothing as advertised. Everything is flat printed on poor quality polyester fabric. There is no embroidery or other fine details. They will not give you a refund, but will only offer a 20% discount on a future purchase. They state the cost to return the product to China is more than the value of the product you purchased, so they advise you to keep the crap. They make you jump through hoops and send pictures of what you received so "they can compare the products" and still deny the refund. They will try to stall you so you get past the refund date of your credit card. Horrible all the way around. They give an automated response to these bad reviews, asking you to contact the very people who refused you in the first place. I thought I had done enough research on this company. This is why I will not buy from China.
31 May 2026
Unprompted review
Reply from Vchics
Dear Sunshine Susie,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
The check out process was easy and…Easy Check Out
The check out process was easy and quick.
3 July 2026
Unprompted review
Reply from Vchics
Dear Gary Harris,
Thank you so much for your feedback.
We will continue to work hard to make every customer satisfied with our service and products.
Best Wishes
This company is a complete scam
This company is a complete scam. What you get not only doesn't fit, but doesn't remotely look like the items on their website. When you request a return/refund they offer you a 10% refund and tell you to keep the items. Don't fall for it. When you refuse, they keep offering you a little more refund percentage every time you refuse. File a dispute through whatever method you paid for it. And include pictures! I took pictures and posted them side by side with their photos from their website. Anyone with eyes can see the rip off!
4 July 2026
Unprompted review
Reply from Vchics
Dear Susan Cologne,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
It's a scam,they going to send cheap material clothing,absolutely doesn't look what are they selling
The product completely different than they advertise, cheap material, I want my refund
2 July 2026
Unprompted review
Reply from Vchics
Dear Rolandas Mockus,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Negative 10 Stars-Biggest Disappointment Ever
If I could give negative stars for review, I would. This advertisement always popped up while looking at articles on my phone. I've always thought the dresses were so pretty. I loved how they flowed, it looked like appliques that were layered on the dress it, always just looks so feminine. So, I finally bought one. Took a while to get, and it was a biggest disappointment of my life for shopping online. I have photos, but it doesn't appear that I have an option to upload them. Then you could see what I actually got compared to what they advertise in the photo that I screenshot from their website. That would tell it all. When I received the dress, it was just a regular T-shirt with a terrible flat print on it. It was like somebody stamped it with terrible ink. There was no scalloped bottom, no lace overlays or sculpted sleeves; just a plain white t-shirt. Literally a t-shirt with stamped ink. It was horrific looking. Was truly the ugliest dress I'd ever seen in my life. Within 20 minutes it was bagged for the Goodwill. However, even if it was on sale at the Goodwill for 50 cents, I can't imagine somebody would buy it. I would never, never, never, ever purchase anything from this company. They take false advertising to the extreme because what you see is NOT what you get. Obviously, I am super mad about making this purchase. Piece of crap company. Since they're out of the country, they get away with it and laugh at everybody here in the USA that's purchasing their clothing. I guess they figured that a customer for the first time, is a customer for the last time and that is ok, because they would rather have hundreds of thousands of first customers not returning because they will make money,period. Despicable
24 June 2026
Unprompted review
Reply from Vchics
Dear Suzi Avis-Alexander,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Im fighting with them to get my refund since they sold out on the dress,i needed for my daughter. They have 10 different colors on this dress ,but yet they sold out on all colors and size.
No good at all,and this is why one has to be careful.
29 June 2026
Unprompted review
Reply from Vchics
Dear Chasity Crespo,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
SCAM Do not buy from VCHICS
SCAM. Do not order from VCHICS. Pure Bait and Switch. They show beautiful, whimsical clothes, claiming they are made of cotton or linen. After I ordered and paid, it took weeks to get a shipping dates, several weeks of hounding them, and finally, two garments out of three arrived. Both were printed cheap nylon with uneven seems, a zipper not properly attached and looked nothing like the photo. I sent numerous emails and they keep promising to refund my $$$, but it’s not happening.
1 May 2026
Unprompted review
Reply from Vchics
Dear Anne-Marie Principe,
Thank you so much for your feedback. We are also sorry to hear about your negative experience with our product. We value customer feedback very much, and your comments are very important to us in ensuring we improve our products and services.
We would like to help you resolve this issue. Could you please contact our after-sales support at support@vchics.com and provide photos of the product you received so that we can verify and resolve your problem? We are committed to finding a satisfactory solution, whether it's a refund, an exchange, or any other way that can resolve your issue.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
They only have 1 response, it's the same to everyone!!!This is a follow up from their resposnse…
This is a follow up from their response to my review....they responded with how they strive for satisfied customers and will need 5-7 days to investigate my so since their team is so thorough. I reiterated the only thing that will make me happy is a FULL REFUND, and return information. Please don't insult me with another discount for future purchases since why would I order again. After waiting over 2 weeks I reached out again, they responded by offering a 20% discount and told me since they're in China, returns are difficult and could take over month, which I found interesting since it took 10 days from the time they shipped the merchandise. I told them they had no honor and were giving honest Chinese companies a very bad name. I found my issues were handled the same as all the other negative reviews I've seen....
21 June 2026
Unprompted review
Reply from Vchics
Dear Pamela Borgmann,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
Total trash
Total trash, do not shop here! All from China. Blatant false advertising and will not refund. These scam companies need to be shut down. Pictures they advertise are all fake, descriptions are fake. Huge SCAM!
22 June 2026
Unprompted review
Reply from Vchics
Dear Christine Pinnick，
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.
Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.
I hope all the items fit
I hope all the items fit. I ordered my normal size. Always skeptical when it comes from overseas. Some websites put a note - Item Runs Large or small
18 June 2026
Unprompted review
Reply from Vchics
Hi！Thank you so much for your lovely review! We totally understand your concern about sizing when shopping overseas. Our size chart is true to standard sizes, so your usual size should fit perfectly. If any piece doesn’t suit you after receiving it, please feel free to contact us anytime and we’ll sort it out for you right away. Wish you a wonderful shopping experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.