Review of Vchics


Rated 1 out of 5 stars

Their return policy is a lie! Don’t waste your money!

Their return policy is a lie! They don’t follow through. They sold me a lie then, They refused to even start my return. I had a terrible experience with this retailer. For over a MONTH trying to get a return label or a refund in full, for the Garbage they sold me. I spent around $100+ none of the items were good quality or even looked like the picture. Nothing fit right. The items are poorly made not good quality at all. I immediately reached out to do a return after I received my items. All I got was a runaround and zero refund. Do not waste your time or money! Worst Customer Service/ retail ever! The most they were willing to do for me was try to give me only a 20% credit which is a joke for what I spent. They complained to me that it could take over a month for the return to ship back even though I waited that long for it to get to me.. avoid like the plague! They will take your money and you won’t get it back.

7 June 2026
Unprompted review

Reply from Vchics

Dear Jessica Covey,
Hello, we are sorry to hear about your negative experience. This is certainly not the level of service we strive to provide, and I would be happy to investigate and rectify the situation for you! Could you please provide your order number? Or could you please contact our after-sales support at support@vchics.com and provide your order details so we can verify and address your issue directly? We are committed to finding a satisfactory solution, whether it's a refund, a replacement, or any other way that can resolve your problem.

Thank you for bringing this to our attention, and we apologize again for any inconvenience caused.