Vonhaus Reviews 

23,281
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,770 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, noting that online orders often arrive much earlier than expected without any complications. Consumer feedback shows great satisfaction with the overall product quality, describing items as robust, highly useful, and performing wonderfully for various tasks. However, some reviewers were not happy with occasional delivery delays or missing items that caused unexpected frustration during their home projects. A few other people also felt that certain product parts lacked durability, noting that specific components experienced performance issues or simply wore out prematurely over time.

What people talk about most

Product

People report positive experiences with product, highlighting great quality and affordability. Consumers... See more

Delivery service

Clients share positive opinions on delivery service, noting consistently speedy and prompt arrival times.... See more

Quality

Consumers find quality to be positive, frequently highlighting well-made products, sturdy construction, and... See more

Order

Customers had ambiguous experiences with order processes, noting that the website and online payment systems... See more

Customer service

Reviewers mention ambiguous feedback about customer service, highlighting stark contrasts in their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This hedge cutter cuts the same as all the different makes I have owned over 55 years which is a lot Not such a clean cut on 5mm branches but it does the job While the power is there it does struggle... See more

Company replied

Rated 5 out of 5 stars

Excellent service ordered late afternoon arrived next day in the morning. Heavier than I expected but really good quality and will last longer than the traditional wood ones. I put this together mysel... See more

Rated 5 out of 5 stars

I got a set of glass tupperware from them. Lovely product, exactly as shown on website. Dishwasher safe bottoms bit I've been hand washing lids. Delivery driver took my order to incorrect address but... See more

Company replied

Rated 5 out of 5 stars

Ordering was very easy online. However, my first order went missing from Evri couriers. Contacted Von Haus who were very helpful. It was decided to resend my order with a new unit. Received 10/8/2... See more

Company replied


Company details

  1. Garden Furniture Shop
  2. Bedroom Furniture Store
  3. Home Goods Store
  4. Kitchen Supply Store
  5. Living Room Furniture Store
  6. Tool Store

Written by the company

Vonhaus is a UK home and garden brand offering furniture, DIY tools, storage solutions, outdoor living products, and gardening essentials. Designed to combine style, practicality, and value, our collections help customers create homes and outdoor spaces they love. Since launching in the UK, Vonhaus has grown into a trusted online retailer, serving customers nationwide with affordable products across home improvement, interior design, and garden categories. Our range includes: • Bedroom, bathroom, dining, storage, and office furniture • Power tools, hand tools, and DIY equipment • Garden equipment and outdoor furniture • Portable heaters, cooling fans, air conditioners, and dehumidifiers • Cleaning tools and household essentials • Cookware and kitchen electricals By combining stylish design, everyday practicality, and great value, Vonhaus helps customers improve every room in the home and make the most of their outdoor spaces. What sets Vonhaus apart is our focus on delivering quality products, everyday functionality, and affordable prices. Our products have been featured in leading lifestyle and home publications, including Ideal Home, Good Housekeeping, and Gardeners' World, and are regularly shared by customers across social media. We offer UK delivery, a free 2-year warranty on our products, and a range of payment methods, including Visa, Mastercard, Klarna, and PayPal. Our customer support team is available to help with product enquiries, order support, and after-sales assistance. To stay up to date with new product launches, seasonal collections, and exclusive offers, customers can subscribe to our newsletter and follow Vonhaus across our social media channels. Whether you're furnishing a room, upgrading your garden, tackling a DIY project, or adding the finishing touches to your home, Vonhaus provides stylish and practical solutions for every space.

Our Free 2-Year Warranty

Included as standard with every purchase

Every Vonhaus product comes with a free 2-year warranty as standard, giving you added peace of mind from the moment your order arrives. Automatically applied at no extra cost and with no registration required, it's part of our commitment to quality and customer satisfaction.

Contact info

Exclusive Vonhaus Offers

Find the latest discounts, seasonal promotions and Blue Light savings.

4.2

Great

TrustScore 4 out of 5

23K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(23,281)

2,613 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good quality shelving delivered…

Good quality shelving delivered quickly. The only minor irritation was in the instructions. As I have found with countless other purchases from other firms, the illustrations don't always match the actual product!

20 August 2026
Rated 5 out of 5 stars

The set I ordered was a gift

The set I ordered was a gift. They were absolutely delighted with the bbq and the accessories. They like the heat distribution and the ability to control the heat for different types of meat, vegetables and fish.
The delivery was on time and the ordering was easy.
Follow the instructions carefully, it's a bit complicated and can go wrong if you don't!

26 July 2026
Rated 3 out of 5 stars

I wanted a 2 step compact ladder and it…

I wanted a 2 step compact ladder and it fits the bill very nicely.

20 August 2026
Vonhaus logo

Reply from Vonhaus

Hi Pete
Thank you for your review. We're pleased to hear that you are happy with your purchase. If there is anything else that we can do for you, please email our customer service team at support@vonhaus.com and they will be more than happy to help.
Best Wishes
Vonhaus

Rated 5 out of 5 stars

5 stars all round

Havent used the hedge trimmer yet but if their excellent customer service and speedy delivery is anything to go by I'm sure it'll be just fine.

18 August 2026
Rated 5 out of 5 stars

Jack and Jill loveseat

Excellent service ordered late afternoon arrived next day in the morning. Heavier than I expected but really good quality and will last longer than the traditional wood ones. I put this together myself did take a little longer than I anticipated but well worth the time spent. Looks amazing in my garden would definitely recommend and will use vonhous again.

20 August 2026
Rated 5 out of 5 stars

I’m very impressed with the recent…

I’m very impressed with the recent experience that I had with this company: I bought a hedge trimmer with an extendable pole. It wasn’t suitable for me-I struggled with the balance and weight. I returned it and received a full refund without complications. I then bought a cordless hand held hedge trimmer which I am very happy with. The battery was well powered and long lasting and it was easy to operate and handle.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Everything is as it’s supposed to be

5 Tier Storage Shelves. Everything is as it’s supposed to be. Looks like the advert. Works like the advert described. Completely configurable and great value for money. Quick delivery. Easy to build once the base structure is made stable once first shelves are in place.

19 August 2026
Rated 1 out of 5 stars

Bought a 12v tyre inflator in 2022

Bought a 12v tyre inflator in 2022. Battery failed in 2026. The inflator still works when connected to the car so just the battery has failed. Not possible to get a battery replacement anywhere. Contacted Vonhaus and they say they can’t help as they don’t provide replacement parts for this anymore. Very disappointing considering it’s only 4 years old and I paid around £60 for it new. I would have expected a longer life span out of this, now I have to buy another one from a different company.

28 August 2026
Unprompted review
Vonhaus logo

Reply from Vonhaus

Hi Dan
Hi Dan
We're sorry to hear that you were dissatisfied with your experience and that we couldn't provide a more positive solution on this occasion.
We appreciate you taking the time to share your feedback and will pass your comments on to the relevant team for review.
Best Wishes
Vonhaus

Rated 5 out of 5 stars

Extremely helpful after care and…

Extremely helpful after care and service team! Had an issue with an item I purchased, emailed, and the request was dealt with within 48 hours! Excellent service and thanks to Moz for your help! Highly recommend.

26 August 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look