Everything went on schedule with minimal disruptions. Boarding process was what you would expect from a low cost carrier, but no issues. Staff on board were nice and friendly. Arrived on time without... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Everything went on schedule with minimal disruptions. Boarding process was what you would expect from a low cost carrier, but no issues. Staff on board were nice and friendly. Arrived on time without... See more
Company replied
Check-in and baggage drop-off went smoothly; the only downsides were the plane itself and the onboard service. The seats were truly uncomfortable and could not be reclined, and the drinks I ordered (s... See more
Volotea allowed me and my family to travel to and from the Marche Regional Airport of Ancona/Falconara. As a long term and worldwide flyer, I can certainly say that flights were reliable, aeromobiles... See more
Company replied
Staff helpfull efficient made the trip very pleasant. Just that my luggage delivered very late on arrival in Strasbourg (last flight around midnight) surely not Volotea fault but the airport should... See more
Company replied
Volotea connects small and medium sized European cities with non-stop direct flights at very competitive prices.
Travessera de Gracia 56, 4ª, 08006, Barcelona, Spain
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
flight cancelled at the last minute, no reason shared.
They expedited the boarding efficiently when planes were late. They were helpful and courteous.
The staff were helpful and pleasant. The flight left early. Very nice flight! Would fly Volotea again!
I booked a return flight Belgium - Spain, and despite being a Megavolotea member I was affected by overbooking on my return flight, where I was asked in a very rude manner to simply wait until the boarding was complete in case of a non-show. No information or reassurement were given with regard to the next available flight. Please note that the Megavolotea membership costs 80 EUR per year, and in theory should give you special discounts and benefits, therefore this is huge scam. I asked for refund of the Megavolotea Plus membership and they never responded. Stay away.
Volotea is the worse company. They charged 30€ each for printing the boarding pass after checking in the bags. The staff is disrespectful and rude, needed to remove a few things from my backpack so it could fit inside the box while other passages had much bigger suitcases.
The flight was on time and the seats were comfortable. The only thing that could be improved was the booking process, I wasn't provided the option of adding 20kg luggage while booking my flight.
Nice quick quiet. Only issue is that the boarding delayed, but it’s not volotea’s problem
You didn't inform me that only online check-in is free, which resulted in an additional charge of €90 for our group of three. It feels like this is done intentionally, as I could have checked in completely at the counter if I needed to check my luggage. I understand that this is within your rights, but I kindly ask that you provide information more clearly and fairly to your customers.
I had a wonderful experience, the crew was very kind, attentive and friendly. The flight time was exactly respected. I definitely recommend
Reply from Volotea
your site made it impossible not to be charge 150 euros for Megavolotea Plus. I tried numerous times to contact Volotea without anyone with no success for communication from anyone. This is WRONG!!!
They charge me 75 for check in bag less than 15kg, i was very disappointed , that they charge me more than mentioned in website booking time I was plus member
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.