Volotea Reviews 

293,393
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Everything went on schedule with minimal disruptions. Boarding process was what you would expect from a low cost carrier, but no issues. Staff on board were nice and friendly. Arrived on time without... See more

Company replied

Rated 3 out of 5 stars

Check-in and baggage drop-off went smoothly; the only downsides were the plane itself and the onboard service. The seats were truly uncomfortable and could not be reclined, and the drinks I ordered (s... See more

Rated 5 out of 5 stars

Volotea allowed me and my family to travel to and from the Marche Regional Airport of Ancona/Falconara. As a long term and worldwide flyer, I can certainly say that flights were reliable, aeromobiles... See more

Company replied

Rated 5 out of 5 stars

Staff helpfull efficient made the trip very pleasant. Just that my luggage delivered very late on arrival in Strasbourg (last flight around midnight) surely not Volotea fault but the airport should... See more

Company replied

Company details

  1. Flights Search Site

Written by the company

Volotea connects small and medium sized European cities with non-stop direct flights at very competitive prices.


Contact info

3.9

Great

TrustScore 4 out of 5

293K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(293,393)

58,861 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The worst airline ever

I booked a return flight Belgium - Spain, and despite being a Megavolotea member I was affected by overbooking on my return flight, where I was asked in a very rude manner to simply wait until the boarding was complete in case of a non-show. No information or reassurement were given with regard to the next available flight. Please note that the Megavolotea membership costs 80 EUR per year, and in theory should give you special discounts and benefits, therefore this is huge scam. I asked for refund of the Megavolotea Plus membership and they never responded. Stay away.

24 August 2026
Rated 1 out of 5 stars

Volotea is the worse company

Volotea is the worse company. They charged 30€ each for printing the boarding pass after checking in the bags. The staff is disrespectful and rude, needed to remove a few things from my backpack so it could fit inside the box while other passages had much bigger suitcases.

7 September 2026
Rated 5 out of 5 stars

Review

Nice quick quiet. Only issue is that the boarding delayed, but it’s not volotea’s problem

24 August 2026
Rated 1 out of 5 stars

You didn't inform me that only online…

You didn't inform me that only online check-in is free, which resulted in an additional charge of €90 for our group of three. It feels like this is done intentionally, as I could have checked in completely at the counter if I needed to check my luggage. I understand that this is within your rights, but I kindly ask that you provide information more clearly and fairly to your customers.

5 September 2026
Rated 5 out of 5 stars

I had a wonderful experience

I had a wonderful experience, the crew was very kind, attentive and friendly. The flight time was exactly respected. I definitely recommend

26 August 2026
Volotea logo

Reply from Volotea

Hi, thanks for the awesome review! We are happy to hear that you had a great flight with us. See you soon on board!

Rated 2 out of 5 stars

your site made it impossible not to be…

your site made it impossible not to be charge 150 euros for Megavolotea Plus. I tried numerous times to contact Volotea without anyone with no success for communication from anyone. This is WRONG!!!

30 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look