Aeroitalia  Reviews 

A new Italian company, which if it would not exist no one would miss, disaster company from customer service to plane. I bought a ticket with resident discount because my parents live in Sardinia, I fill up the form online, plus they asked paper version when I arrived and when I left, useless. Not environment friendly. They have agreement with Qatar but they do not give the boarding pass for the connection. Please bring back ITA to Cagliari. Aeroitalia shame on you.

The airline sold tickets for a row did not exist. The people showed up and told me that I was in their seats. I knew I was not because the airline attendants told me where to sit. As the couple continued to yell at me to get out of their seats, the airline attendants did nothing and actually hid. I moved my 16yr old and myself over and so did another couple so they could sit, but none of us were in wrong seats. We just moved to accomodate this couple whom were most likely last minute tickets. So poorly handled. Nobody helped. It was embarrassing and stressful. If you can fly another airline, do it.

On 18 April 2026, we purchased flights from Pisa to Cagliari for travel on 14 June 2026.

On 30 April, Aeroitalia informed us that the flight schedule had changed, resulting in a significantly later arrival in Cagliari. This no longer suited our travel plans. Following the instructions in Aeroitalia’s email, I contacted their customer service team on 9 May requesting a full refund.

After receiving absolutely no response, I followed up again on 3 June.

By 14 June – the actual date of the flight – I had still received no communication and no refund. I therefore called Aeroitalia’s customer service line at 09:30. Given that the flight was departing that evening and the company had completely failed to respond to my emails for over a month, I considered the situation urgent.

Unfortunately, the experience only became worse.

The customer service representative was extremely unhelpful. She repeatedly stated that the department handling emails was a different office, as though that was somehow my responsibility as a customer. There was no apology for the complete lack of communication, no attempt to investigate the issue, and no willingness to help resolve it.

I was told I had called the wrong number and that the line was only for passengers travelling within 48 hours. Considering my flight was departing that very day and Aeroitalia had ignored my refund request for over five weeks, I felt that my call was entirely justified.

When I politely expressed my frustration at the lack of assistance and poor communication, the representative threatened to hang up on me and stated she had chased the refund, with zero additional information on next steps, expected refund time etc.

I find it astonishing that in 2026 a company can have a “Customer Care” team that shows so little care for its customers. A delayed response would have been disappointing; complete silence combined with dismissive and rude treatment is simply unacceptable.

As of 20 June 2026, I have still received no response to my refund request and no refund.

I would strongly advise others to think carefully before booking with Aeroitalia.

My ticket was changed. Phones or emails are not answered. I had to buy another ticket.

I had to pay € 45. For the check-in at the airport before my trip

In the EU, if the airline cancels your flight and you choose a refund instead of rebooking, they are generally required to refund you within 7 days under EU Regulation 261/2004

I STILL AM TO RECEIVE A REFUND FROM THE FLIGHTS YOU HAVE CANCELLED.

I will escalate to the national enforcement body in the EU country concerned or initiate a credit card chargeback if appropriate.

Worst airline experience, very unprofessional customer service.

Aeroitalia suddenly changed the time of my flight, which was a huge problem because I had a second flight with another airline and I was going to miss it.

I contacted them many times by email and politely asked if they could move me to another flight. I told them I accepted the change, but I needed an earlier option so I would not lose my second flight. They did not reply to my emails.

I had to request a refund through my card, and only after that they finally replied. Their response was angry, unprofessional, and they treated me very badly by email.

I then tried to buy new flights again, but they would not let me pay by card anymore. They said they would not accept my card and that I could only pay by bank transfer. They also gave me a deadline to pay by bank transfer, and the price they asked me to pay was more expensive than the price shown on their official website.

This whole experience was stressful, unfair, and extremely disappointing. Their customer service was terrible, their communication was poor, and I felt treated with no respect at all.

I would never buy from Aeroitalia again. Please be careful before booking with them.in my experience, they are one of the worst airlines I have ever dealt with.

Do not use Aeroitalia. Completely unresponsive airline!

The airplane was very small and old. The price for the ticket was also high for what they offered. There was a strike and due to that our flight with another airline was moved, and aeroitalia notified us for the strike last minute encouraging us even until the last second to buy another ticket

This is the worst airline I have ever encountered in my life. They charged us$684.33 to flight from Cagliari to Rome. They have no shame!! I will never use them again, and I do not recommend anybody to use them. Horrible company!! Our flight was 4-1-26 confirmaTION CKNCAGO14

I’m pretty sure I had my card details stolen while paying for a flight on their website. I used a card I hadn’t used in 10 months for any purchases, be it online or physical, and within 24 hours of me buying tickets on their website I noticed FOUR different fraudulent charges on my card.

Voli puntuali sia all'andata che al ritorno.
Aerei puliti, personale cordiale.
Check in on line immediato.
Tutto positivo

Very disappointing experience with Aeroitalia.

My baggage was lost on December 24. After opening a claim, Aeroitalia confirmed in writing that I would receive a €300 reimbursement. I promptly provided my IBAN as requested.

As of March 16, I have still not received any payment.

Over the past three months, I have sent multiple follow-up emails and contacted customer service several times. Each time I was reassured, but no concrete action was ever taken.

This is not a simple delay — it is a failure to honor a confirmed reimbursement.

At this point, I have escalated the matter to the Italian Civil Aviation Authority (ENAC).

I expected far better reliability and accountability.

I hope this Airline fails and never recovers, we were unable to check in online and once at the airport they told us we had to PAY 90 Euros to bloody Check in. Who is running this clown company? Shame on you and your disgusting policies designed to screw paying customers. Siete un manico di truffatori

I am scared to death! I am a first timer and i have never boarded such an old and dirty airplane. Also i have had a lot of difficulty getting the online check in done.

This was the worst flying experience I have ever had. The company operates in a manner that can only be described as abusive toward its own customers. Rather than assisting passengers, the personnel appear trained to intimidate, displaying behavior that was discriminatory, aggressive, and profoundly unprofessional.

What I witnessed on board was appalling: a passenger with a visible disability was forced to walk down the aircraft aisle to a seat further back solely because the seats near the entrance were reserved for cabin crew due to a malfunctioning route configuration. The passenger repeatedly said “no, no, no” while struggling to move down the aisle. This scene was humiliating, distressing, and entirely avoidable. It was, quite simply, atrocious. And I have unfortunately more stories that each time make me incredibly stressed out thinking my country does not give me any other choices.

Aeroitalia clearly exploits its monopoly on routes to Sardinia, fully aware that many travelers have no real alternative. This lack of competition translates into open contempt for customers and a total absence of accountability.

It is deeply disappointing—and frankly embarrassing—to see Italy once again distinguished by such poor treatment of its own citizens. I will not travel with this airline again and sincerely hope it loses its public contract in the coming year due to its consistently inadequate and effectively nonexistent service.

Everything went well, my flight was on time, friendly staff. Good job!

Flew today from Rome to Bucharest. The flight was on time and all was good.

Horrible airline, hidden fees, delays, unfriendly staff. Avoid at all costs.

Maybe one of my worst experience ever. Customer support is terrible!