I cannot fault the service , i was moving house and needed storage for clutter , i rented the smallest unit they had at a very fair price. we managed to fit eberything and some more in the smallest un... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I booked a unit in U Store It Waterford for a month to facilitate a house move. From start to finish my experience with the company was flawless. The units are well priced, clean and easily accessib... See more
Company replied
We are currently using U Store It North Park as an external storage space for our hotel and our experience has been very good so far. I don’t deal directly with the depot as an accountant, but I ofte... See more
Company replied
Everything was so smooth and easy through out the whole process! I’m super happy with the support, ease and friendly encounters with the personnel at Ustoreit Ballymount and over the fun!
Company replied
Company details
Written by the company
U Store It™ THE BEST SELF STORAGE IN IRELAND! Modern storage units. 24/7 Access. Onsite Security. 50% off 1st month. Packing Material. Discounted Removals
Contact info
Unit 7 Century Business Park, St Margarets Road, D11 H023, Dublin , Ireland
- 01 8646627
- charlestown@ustoreit.ie
- ustoreit.ie
4.9
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 60% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great storage easy access and wonderful…
Great storage easy access and wonderful staff
22 August 2026
Unprompted review
Thousands Paid, Mice Included
We paid thousands for a year of storage and were devastated when we returned to clear out our unit. Mice had apparently made themselves at home, destroying thousands of pounds’ worth of books and soiling other boxes.
Despite paying for insurance, the claims process was a nightmare. We spent months providing lists, photos and replacement costs, while management repeatedly stalled, changed and made promises of compensation that went nowhere.
We were treated appallingly throughout. Paying thousands for supposedly secure storage only to find our belongings badly damaged was incredibly upsetting. We would never use this company again.
4 September 2025
Unprompted review
Brilliant experience today from all of…
Brilliant experience today from all of the staff on Duty, notably Luke, Garry and Will.
Extremely helpful when it came to picking out which size boxes I needed for the unit and were more than happy to help me bring them to my storage unit.
4 September 2026
Unprompted review
My price was €257 P.M I signed up today…
My price was €257 P.M I signed up today however I was billed for the remainder of thos month as awel as the full month of October? My next payment is November i wish someone would explain this.
3 September 2026
Unprompted review
Great location
I found this facility so handy and accessable and the staff were friendly and approachable at all times
14 August 2026
Unprompted review
Reply from U Store It
Hi Tina
Thank you so much for taking the time to leave us such a wonderful review!
We are delighted to hear that you found our location convenient and accessible, and that our team made you feel welcome and supported throughout your time with us. Providing friendly, approachable service is something we take great pride in, so your feedback means the world to us.
If you ever need storage solutions again in the future, we would be delighted to help!
Best Regards
Siobhan & Niamh @ U Store It Waterford!!
very nice service
very nice service, professional, short and to the point, no unnecessary questions, etc.
Donna and Tim
1 September 2026
Unprompted review
Great U Store It in Waterford
Great U Store It in Waterford. Exceptional staff, very friendly and helpful. Overall great experience and would highly recommend.
31 August 2026
Unprompted review
Reply from U Store It
Hi Triona
Thank you so much for the fantastic review!
We are delighted to hear that you had such a great overall experience with us and that our staff made such a positive impression. Knowing you felt so well looked after and would highly recommend us really makes our day.
We truly appreciate your support, and if you ever need anything else in the future, please don't hesitate to reach out!
Best Regards
Siobhan & Niamh @ U Store It Waterford!!
Great customer service
Great customer service. Simple & easy service to use.
31 August 2026
Unprompted review
Reply from U Store It
Hi Denise,
Thank you very much for your review, it is very much appreciated.
Kind regards
Aidan - U Store IT
Great facility and nice staff
Really nice friendly people in Galway U Store It. They help whenever they can and provide very clear information on billing etc. Will certainly use them again.
31 August 2026
Unprompted review
Reply from U Store It
Hi Kevin,
Thank you very much for your great review.
Wishing you the best of luck in your new home.
Kind regards
Aidan - U Store It Galway
Excellent service from ‘start to…
Excellent service from ‘start to finish’. Staff are professional and friendly. Facilities are first class, clean and accessible. Highly recommend!
28 August 2026
Unprompted review
Reply from U Store It
Hi Anne,
Thank you very much for your fantastic review.
Wishing you the best of luck in the future.
Kind regards
Aidan - U Store It Galway
Ballymount unit
Great storage unit in Ballymount. Staff are very friendly and helpful. Overall great experience and will use again.
15 August 2026
Unprompted review
Reply from U Store It
Hi Tom
Thank you for your review,
We are delighted to hear you had a positive experience and that our team were able to offer you friendly and helpful service.
We look forward to working with you again, if you ever require storage.
All the best,
U STORE IT Ballymount Team!
Everything was so smooth and easy…
Everything was so smooth and easy through out the whole process! I’m super happy with the support, ease and friendly encounters with the personnel at Ustoreit Ballymount and over the fun!
29 August 2026
Unprompted review
Reply from U Store It
Hi Rebecca
Thank you for you kind review,
We are delighted we were able to help you through the whole process, and that our team made such a positive impact.
It has been a pleasure working with you, and if you ever require storage please do not hesitate to reach out!
Kind regards
U STORE IT Ballymount Team!
Thanks so much to Aidan for his prompt…
Thanks so much to Aidan for his prompt care and attention- responsive and always helpful
27 August 2026
Unprompted review
Reply from U Store It
Hi Carol,
Thank you very much for your brilliant review.
We really appreciate it!
Kind regards
Aidan - U Store It Galway
Thanking Neil, stellar Sales Exec at U STORE IT Charlestown, Dublin
I want to commend Neil, Sales Executive at U STORE IT Charlestown, who has always been there to help every time I was unsure about the self-storage service I needed.
-- Kudos to him, plus to teammates Shane & Aisling, for providing an outstanding customer care & attention ⭐💯👍🏻
27 August 2026
Unprompted review
Reply from U Store It
Hi Tanis,
Thank you very much for such lovely feedback!
We are absolutely thrilled that you had such a wonderful experience with us here at Charlestown and that you felt so well looked after by Neil. A massive thanks for choosing U Store It for your storage solutions. Should you ever require storage again, please don't hesitate to reach out.
Kind regards,
Neil, Shane and Aisling.
Reply from U Store It
Hi Didier,
Thank you for your lovely review.
Should you need anything while you are storing with us, please don't hesitate to contact us.
Kind regards
Aidan - U Store It Galway
Professional team and a very smooth process
Professional team and a very smooth process from start to finish. Easy to work with, responsive, and efficient. Highly recommended!
26 August 2026
Unprompted review
The unit was very airy and clean
The unit was very airy and clean. The rent was reasonable. The staff were lovely and very helpful at all times.
I would highly recommend U Store Waterford to everyone
22 August 2026
Unprompted review
Reply from U Store It
Hi Ashling
Thank you so much for taking the time to leave us such a wonderful review!
We are delighted to hear that you found your unit clean and airy, and that you enjoyed our services and competitive pricing. Our team works hard to provide friendly and helpful support, so your kind words truly mean a lot to us.
Thank you for your high recommendation, and please don't hesitate to reach out if you ever need storage solutions again in the future!
Best Regards
Siobhan & Niamh @ U Store It Waterford!!
Excellent Customer Service
Excellent service from Neill yesterday at Charlestown branch… polite , friendly and the upmost professionlism as first point of contact at reception .. U Store It should be delighted to have such dedication..
21 August 2026
Unprompted review
Reply from U Store It
Hi Pamela,
Thank you so much for your review. We are happy to hear Neil was so helpful.
All the best,
Shane, Neil & Aisling
U Store It Charlestown
Great customer service from Alicia
Great customer service from Alicia! Definitely she make us choose U Store it.
22 August 2026
Unprompted review
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