U Store It Reviews 

2,939
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 272 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional level of customer service, noting that staff members go above and beyond to make storage arrangements completely stress-free and straightforward. Visitors frequently describe the personnel as welcoming, polite, and extremely knowledgeable about different storage solutions available on site. Moreover, people appreciate that the facilities are kept exceptionally clean and secure. However, some reviewers mentioned occasional facility challenges, noting that certain amenities like lifts experienced temporary operational issues during their rental period. A few consumers also pointed out that access outside of standard office hours can occasionally feel restricted compared to initial expectations.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are consistently professional,... See more

Service

Reviewers mention positive feedback about service, describing the team as professional, supportive, and... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being responsive,... See more

Facilities

Users describe positive interactions with facilities, highlighting that the storage units are exceptionally... See more

User experience

Customers report positive experiences with user experience, highlighting a smooth, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot fault the service , i was moving house and needed storage for clutter , i rented the smallest unit they had at a very fair price. we managed to fit eberything and some more in the smallest un... See more

Company replied

Rated 5 out of 5 stars

I booked a unit in U Store It Waterford for a month to facilitate a house move. From start to finish my experience with the company was flawless. The units are well priced, clean and easily accessib... See more

Company replied

Rated 5 out of 5 stars

We are currently using U Store It North Park as an external storage space for our hotel and our experience has been very good so far. I don’t deal directly with the depot as an accountant, but I ofte... See more

Company replied

Rated 5 out of 5 stars

Everything was so smooth and easy through out the whole process! I’m super happy with the support, ease and friendly encounters with the personnel at Ustoreit Ballymount and over the fun!

Company replied


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Storage Facility
  5. Warehouse

Written by the company

U Store It™ THE BEST SELF STORAGE IN IRELAND! Modern storage units. 24/7 Access. Onsite Security. 50% off 1st month. Packing Material. Discounted Removals


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,939)

250 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience at the Liffey Valley…

My experience at the Liffey Valley branch has been first class. I have had the pleasure of dealing with Luke and Will, both of whom could not be more helpful.

Storage is stressful and it makes a huge impact when the staff are wonderful. Tnx

10 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Aidan,

Thank you so much for your kind words! We're delighted to hear that your experience at our Liffey Valley branch has been first class.

Luke and Will will be thrilled to hear your feedback. Providing helpful, friendly service is something we take great pride in, and we're so pleased they were able to make your storage experience a positive one.

Warm regards,
All at U Store It Liffey Valley

Rated 5 out of 5 stars

Jennifer was fantastic

Jennifer was fantastic ! She was so nice , friendly and help me in everything . I hope you stay wuth this high standart. Thank you so much .

9 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Juan,

Thank you so much for your wonderful feedback! We're delighted to hear that Jennifer provided such kind, friendly, and helpful service. We'll be sure to share your lovely comments with her they'll mean a lot. We truly appreciate your support and look forward to welcoming you again soon!

Regards,

U Store It - North Park Team

Rated 5 out of 5 stars

Very nice and patient lady

Very nice and patient lady Jennifer

8 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi,

Thank you for your kind review! We're so pleased to hear that Jennifer made such a positive impression with her patience and friendly service. We'll be sure to pass your lovely feedback on to her.

We really appreciate you choosing us and hope to see you again.

Warm regards,
All at U Store It North Park

Rated 5 out of 5 stars

Professional and personable

Liam and his trainee were professionals. They handled my first experience with U Store It Galway so well that I sincerely look forward to recommending everyone at U Store It. The facility is very clean and well maintained. They are very efficient and knowledgeable. I have great confidence in the safe storage of my belongings.

8 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Kathy,

Thank you very much for your brilliant review. It is very much appreciated. I will also pass on your comments to Liam.

Wishing you all the best.

Aidan Broderick
U Store It Galway

Rated 5 out of 5 stars

Really helpful staff- friendly &…

Really helpful staff- friendly & courteous, provided solutions to all questions asked. Would definitely recommend this storage solution. Stored items for 9months (sale & purchase of new home). Thank you.

1 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Sharon,

We're so pleased we could make the process a little easier while you were between homes. Thank you for choosing us for those nine months, and for recommending our storage facility. We wish you all the best in your new home!

Warm regards,
All at U Store It

Rated 5 out of 5 stars

Angelina was fantastic to deal with…

Angelina was fantastic to deal with both over the phone and in person! I was walked through my options very clearly.
The units are spotless.

30 June 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Miriam,

Thank you for your lovely review! We're so pleased to hear that Angelina made such a positive impression and provided clear guidance both over the phone and in person. We'll be sure to pass your kind words on to her.

It's also wonderful to know you found our storage units spotless. We take great pride in maintaining a clean, secure facility for all of our customers. Thank you for choosing us, and we really appreciate your recommendation!

Warm regards,
All at U Store It Liffey Valley

Rated 5 out of 5 stars

Best storage facilities in Dublin

Best storage facilities in Dublin. Employee were really helpful above and beyond.

30 June 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Arfhan,
Thank you so much for the 5 star review. It was a pleasure.

Shane Aisling and Neil
U Store It Charlestown

Rated 5 out of 5 stars

Very good experience here

Very good experience here, lads were great help , couldn’t do enough for you.

1 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Shauna,

Thank you for your fantastic review! We're delighted to hear you had such a positive experience with us. It's great to know our team was so helpful and went the extra mile to make everything as easy as possible for you.

We really appreciate your kind words and thank you for choosing us.

Warm regards,
All at U Store It

Rated 5 out of 5 stars

Great facility and service

What a great facility. I used this facility for the last year and it’s excellent , modern, safe and the service was particularly helpful at all times . Highly recommend . Thanks to Stephanie and Alicia . Joe Lavelle

30 June 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Joseph

Thank you for your lovely feedback. We are delighted to hear that you had such a pleasant experience storing with ourselves, and that Stephie and Alicia had made such a positive impact on your experience.

We hope you keep us in mind for any future storage needs.

Kind regards
U STORE IT Ballymount

Rated 5 out of 5 stars

After a long and harrowing journey with…

After a long and harrowing journey with an excess of bags & luggage I made it to the North Park location where I was immediately attended to by Basak and Jennifer. The team was incredibly good natured and legitimately wanted to go out of their way to make sure I was attended to. Basak, in particular, provided a level of service that I did not expect for a storage site.

29 June 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Jonas,

Thank you so much for sharing your experience! After such a long and challenging journey, we're delighted to hear that Basak and Jennifer were able to give you such a warm welcome and make the process as smooth as possible.

We'll be sure to pass your wonderful feedback on to Basak in particular. She'll be thrilled to know her level of care and commitment made such a positive impression. Providing exceptional customer service is something we strive for every day, and it's fantastic to know our team delivered.

Thank you for choosing us, and we truly appreciate your kind words.

Warm regards,
All at U Store It North Park

Rated 5 out of 5 stars

Very professional team and couldn't do…

Very professional team and couldn't do enough for you, would highly recommend. All your belongings are so secure.

26 June 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Yvonne,

Thank you for your wonderful review! We're delighted to hear you found our team professional, helpful, and committed to providing great service.

It's also fantastic to know you felt confident in the security of your belongings, that's one of our top priorities. We really appreciate your recommendation and your kind words. Thank you for choosing us, and we look forward to helping you again whenever you need storage!

Warm regards,
All at U Store It

Rated 5 out of 5 stars

Superb

Will O'Connor at the Liffey branch of UStoreIt was supportive and helped add levity to a stressful time. I appreciated his easy going but professional manner that made my decision making process less painful than it was feeling before I came in. The facility feels very safe and clean and although it doesn't have 24/7access like some others I researched, let's face it--if the stuff is in storage...do we REALLy want 24/7 access? I don't need that. But, I do need to feel I am safe and that my things will be safe for the duration I need it. Thanks WILL! It was a pleasure to work with you. See you next month for moving day! S

25 June 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Siobhan,

Thank you so much for your thoughtful review!

We're delighted to hear that Will helped make what can be a stressful time a little easier. We'll be sure to pass your kind words on to him, we're sure he'll really appreciate them.

It's also wonderful to know that you found our facility clean, secure, and that you felt confident your belongings would be well looked after.

Just to clarify, 24-hour access is available at our Liffey Valley branch. If you have any questions about accessing your unit or would like to discuss the available access options, please don't hesitate to reach out to our team, we'd be more than happy to help.

Thank you again for your lovely feedback, and we look forward to seeing you next month for moving day!

Warm regards,
All at U Store It Liffey Valley

Rated 5 out of 5 stars

Highly recommend U store it

Highly recommend U store it, Waterford the staff are absolutely wonderful, warm, friendly, so helpful with the whole process and always there should you need anything or have any queries.

25 June 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Lorna
Thank you so much for the highly recommended review! We are absolutely thrilled to hear such kind words about our team. We always aim to provide a warm, friendly, and helpful experience from start to finish, so it’s wonderful to know you felt well looked after. If you ever need anything else in the future, you know where we are!
Kind Regards
Siobhan & Niamh @ U Store It Waterford!

Rated 5 out of 5 stars

Excellent

Been a customer since they were called Baron's Self Storage. Very clean facility, and lovely staff. Don't remember their name, but there was one fella in particular who was incredible, i dunno if he still works there though. Be aware that cabs sometimes get really confused about where its located for some reason though!

23 June 2025
Unprompted review
U Store It logo

Reply from U Store It

Hi Ashley,

Thanks for taking the time to leave us such positive feedback.

From all @ U Store It Galway

Rated 5 out of 5 stars

everything was as it should be

everything was as it should be

15 May 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Maciej,

Thank you for your review! We're delighted to hear that everything met your expectations and that your experience was just as it should be.

We appreciate you choosing us and hope to be of assistance again should you need storage in the future.

Warm regards,
All at U Store It

Rated 5 out of 5 stars

The ease of getting packages delivered…

The ease of getting packages delivered to a secure storage area while we were in the midst of building out a warehouse was invaluable. The team was always friendly and willing to assist with any querries we had.

15 June 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Brett

Thank you for your lovely review,

We are delighted to hear you had such a lovely experience. It was a pleasure working with you and if you ever need storage in the future please do not hesitate to reach out.

Wishing you all the best!
Kind regards
U STORE IT Ballymount

Rated 5 out of 5 stars

Basak was very helpful and she is so…

Basak was very helpful and she is so nice and friendly and I have a untie with you and I Burch boxes and am really happy of what she did

22 June 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Zakaria,

Thank you for your kind feedback. We are delighted to hear that Basak was so helpful and friendly. It's wonderful to know that you are happy with your purchase and the service you received. Thank you for choosing us.

Regards,

U Store It - North Park Team

Rated 5 out of 5 stars

First time using U Store it

First time using U Store it, and have to say that Jennifer was really helpful through the check in process. Definitely recommended service!

20 June 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Monica,

Thank you for choosing U Store It and for taking the time to share your experience! We're delighted to hear that Jennifer made your first check-in process smooth and hassle-free. We'll be sure to pass along your kind words to her. We truly appreciate your recommendation and look forward to assisting you again in the future!

Regards,

U Store It - North Park Team

Rated 5 out of 5 stars

Polite and helpful staff

3 June 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi John,

Thank you very much for your lovely review. Hopefully Aston Villa can continue their winning ways next season.

All the best.

Aidan

Rated 5 out of 5 stars

Good service

Jennifer and Basak is a good staff. They help me a lot. They give clear instruction for me. The price is reasonable too.

13 June 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Galileo,

Thank you for your kind review! We're delighted to hear that Jennifer and Basak were able to help you and provide clear instructions throughout your experience. We also appreciate your feedback about our pricing. We look forward to serving you again in the future!

Regards,
U Store It - North Park Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look