U Store It Reviews 

2,945
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and professional when guiding them through the various storage options available. Consumers also note that the facilities are spotless, secure, well-maintained, and very easy to access during regular working hours. Some reviewers were not happy with occasional maintenance issues, such as temporary lift failures, and stated that access was limited outside standard office hours. A few people felt frustrated by these operational limitations, stating that they would not recommend the facility due to these negative experiences.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly at all times. Reviewers... See more

Service

Reviewers highlight positive aspects of service, describing the team as professional, friendly, and extremely... See more

Customer service

Customers report positive experiences with customer service, highlighting responsive, helpful, and... See more

Facilities

Customers consistently note positive experiences with facilities, highlighting that units are exceptionally... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the entire process is smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot fault the service , i was moving house and needed storage for clutter , i rented the smallest unit they had at a very fair price. we managed to fit eberything and some more in the smallest un... See more

Company replied

Rated 5 out of 5 stars

I booked a unit in U Store It Waterford for a month to facilitate a house move. From start to finish my experience with the company was flawless. The units are well priced, clean and easily accessib... See more

Company replied

Rated 5 out of 5 stars

We are currently using U Store It North Park as an external storage space for our hotel and our experience has been very good so far. I don’t deal directly with the depot as an accountant, but I ofte... See more

Company replied

Rated 5 out of 5 stars

Rented a storage space here as we were collecting aid to send to jamaica after hurricane Melissa ripped the island apart. We Rented in the Charlestown branch. We were extremely happy with the service... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Moving and Storage Service
  3. Moving Supply Store
  4. Storage Facility
  5. Warehouse

Written by the company

U Store It™ THE BEST SELF STORAGE IN IRELAND! Modern storage units. 24/7 Access. Onsite Security. 50% off 1st month. Packing Material. Discounted Removals


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,945)

256 reviews in the last 12 months

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Rated 5 out of 5 stars

I would highly recommend using U Store…

I would highly recommend using U Store It services for any storing needs. It was excellent from start to finish. They could not make the process any easier. Easy set up to, free collection service, it was amazing. Access in and out of the storage unit is very easy. There is always someone avaliable if you have any questions. The staff were fantastic and super friendly.

I will definitely use the service again.

8 August 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Dawn,

Thank you very much for your fantastic feedback it is very much appreciated. Thank you for your custom with us.

Wishing you the best of luck in the future.

Kind regards

Aidan Broderick

Rated 5 out of 5 stars

Fiona very helpful

Niamh very helpful, set up is easy to access and use.

5 August 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Paul
Thank you so much for the lovely review! It’s always a pleasure, and we’re so grateful to have had you back with us for the third time now! Delighted to hear that setting up and accessing your space was as smooth and easy as ever. We’re always here whenever you need us!
Best Regards
Siobhan & Niamh @ U Store It Waterford

Rated 5 out of 5 stars

Great Customer Support

Will and Luke are the best team that I have ever had the pleasure of dealing with. The most helpful and positive and professional guys, great ambassadors for the company!

7 August 2026
Unprompted review
Rated 5 out of 5 stars

U Store It Waterford

Both Niamh and Siobhan in the Waterford Unit were so helpful! They went through the options for storage and what I needed. From initial conversation to closing my account they couldn’t have been more helpful and made the whole process so much easier. Would definitely recommend!

1 August 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Sarah
Thank you so much for the wonderful review! Niamh and I were so glad to help guide you through the process from start to finish. Making storage simple and stress-free is what we aim for, and we truly appreciate your recommendation. Wishing you all the best!
Kind Regards
Siobhan & Niamh @ U Store It Waterford

Rated 1 out of 5 stars

Our experience with Little Island…


Our experience with Little Island Storage was a total disaster.

The access code we were given didn't work. During office hours, the staff could let us in doing sonething on PV, but outside office hours we had no access at all.

Despite advertising 24/7 access, the reality is that access is effectively limited to office hours (9:00 a.m. to 5:00 p.m.). Outside those hours, your only option is an automated AI answering service, which is no help when you're locked out of your storage unit.

I would not recommend this facility if you need reliable access to your belongings.

31 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Sergei,

I am very sorry to hear you have had some difficulty with your access code here in the facility. If you were available this week, I would be happy to show you the access procedure again and troubleshoot what issues you may be having with the code.

Business hours are 9:00-5:30pm Mon-Fri, 9:00-4:00 Sat & 10:00-4:00 Sun. While we are a 24/7 facility, out of hours access is granted on request, and this is outlined in both your USI agreement and sign posted throughout the facility. You can call or email during business hours to request this late access - I would be happy to explain this in more detail if you had time for a quick phone call?

Kind regards,
Rachel Downey
Branch Manager, Cork

Rated 5 out of 5 stars

Basak and jennifer are so helpful

Basak and jennifer are so helpful, very happy with North Park team, customer service deserves 5 star! The best company! I am so thankful girls! Highly recommend!

31 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Gerry,
Thank you very much for your kind review.

Shane and Jennifer
U Store It Northpark

Rated 5 out of 5 stars

The system was very straightforward and…

The system was very straightforward and easy to operate. All staff members were very friendly and helpful.

30 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Jack,
Thank you so much for your review.
We really appreciate your feedback.

Shane Neil & Aisling
U Store It Charlestown

Rated 5 out of 5 stars

I needed a Storage unit when between…

I needed a Storage unit when between properties and UStore It was my choice. I inquired online and after a short phone call it was arranged. The facility was always extremely clean, the staff were always friendly and the security of the facility was reassuring.
If ever I'm in need of a storage unit again, I'll certainly be going back to UStore It.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Used the Ballymount centre

Used the Ballymount centre, great staff and very friendly and helpful. Especially Stephie and Alicia. 5 stars 🌟

30 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Enda

Thank you for your positive feedback.

It is great to hear that Stephie and Alicia made such a positive impact, and it has been a pleasure working with you.

Wishing you all the best,
U STORE IT Ballymount

Rated 5 out of 5 stars

Siobhan And the team are amazing here…


Siobhan And the team are amazing here and an incredible help managing the spaces!
Great Job!

29 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Paratus
Thank you so much for the wonderful review! We truly appreciate your kind words. Supporting our customers and making storage as easy as possible is always our top priority. Thanks again
Regards
Siobhan @ U Store It

Rated 5 out of 5 stars

Great Service

Great service, facility and very easy to deal with. Donna whom we dealt with very helpful and made the whole process seamless.

27 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Gerard
Thank you for you very kind review and we are so glad you have had such a positive experience storing with us and dealing with the team here in Cork. Please let us know if we can be of any further assistance
Kind regards,
All the team @ U Store It, Cork!

Rated 5 out of 5 stars

Rachel was so helpful with regards to…FRIENDLY, PROFESSIONAL

Rachel was so helpful with regards to the different size units for my storage needs and also the pricing.I had a same size unit with a different company who told me that they would price match any quote I got and when I sent on the quote that I got from Rachel they could not compete….look no further then U STORE IT a quality, professional and friendly outfit

27 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Gerard
Thank you for you very kind review and we are so glad you have had such a positive experience storing with us and dealing with the team here in Cork. Please let us know if we can be of any further assistance
Kind regards,
All the team @ U Store It, Cork!

Rated 5 out of 5 stars

I booked a unit in U Store It Waterford…

I booked a unit in U Store It Waterford for a month to facilitate a house move. From start to finish my experience with the company was flawless. The units are well priced, clean and easily accessible. The service I received from Siobhan the manager was second to none. She couldn’t have been more helpful as I had never used a storage unit before, and was quite nervous about it. Moving house is stressful and she certainly made this part much easier. I would definitely use U Store It Waterford again and highly recommended them to anyone.

5 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Claire
Thank you so much for taking the time to share such a thoughtful review! Moving house can be so stressful, and we really appreciate your kind words. Knowing that we were able to help put your mind at ease and make the process smoother for your first time using storage truly means a lot to us.

We take great pride in keeping our units clean, accessible, and fairly priced, so we are delighted to hear that everything met your expectations from start to finish.

Thank you for highly recommending U Store It Waterford!

Kind Regards
Siobhan & Niamh @ U Store It Waterford

Rated 5 out of 5 stars

Great service

Great service, very communicative and helpful friendly staff

27 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Jacqueline,
Thank you for the 5* review!
Always here to help
Kind regards,
All the team @ U Store It, Cork!

Rated 5 out of 5 stars

Fab service

Rachel and the team at U Store It Cork have been fantastic. Nothing is too much trouble and each time I have been to the storage locker, everything is super neat and tidy. Would recommend this to anyone needing a storage solution.
Very reasonable prices compared to others too.

27 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Jangeline,
Thank you for the great review and we are always happy to help :)
Kind regards,
The Team @ U Store It, Cork!

Rated 5 out of 5 stars

U Store It

U Store It, North Road, Finglas provided a great service to us. We were in the middle of a stressful house renovation and UStoreit made it as easy as possible to store our household items. The agents were always helpful and responded promptly to any questions. The room itself was perfect and easy to access and use, using the trolleys provided. It was great to be able to get boxes and all the equipment needed to pack our things away. All of this was at a reasonable price in our opinion

27 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Gerry,
Thank you very much for your kind review.

Shane and Jennifer
U Store It Northpark

Rated 5 out of 5 stars

Great place for storage

Thanks to the staff I had an outstanding experience at this storage facility. From the moment I walked in, Donna and Rachel were friendly, professional, and genuinely committed to providing excellent customer service. They took the time to answer all of my questions, explained my storage options clearly, and made the entire process quick and efficient.
The facility itself was exceptionally clean, secure, and well maintained, giving me complete confidence that my belongings would be safe.
I highly recommend this storage facility to anyone looking for a reliable, secure, and welcoming place to store their belongings. Thank you Donna and Rachel for making the experience so easy and enjoyable!

26 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Olwen,
Thank you for the lovely email and your very kind words.
We wish you all the best for the future!
Kind regards,
The Team @ U Store It, Cork!

Rated 5 out of 5 stars

From the moment Alisha took my call to…

From the moment Alisha took my call to book a storage unit, the experience was fantastic. All three ladies provided exceptional customer service and made what was a very stressful situation feel calm and manageable. They were friendly, professional, and incredibly helpful throughout. I would highly recommend U Store It to anyone looking for excellent service and a hassle-free experience.
Thank you.

22 July 2026
Unprompted review
U Store It logo

Reply from U Store It

Hi Wendy

Thank you so much for your wonderful feedback! We're delighted to hear that Alicia and rest of the team provided such a fantastic service. We truly appreciate your support and look forward to working with you.

Kind Regards
U Store It - Ballymount Team

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