Space NK Reviews 

The Customer service online is diabolical- used to be so good too!I’ve been a customer of SpaceNK for a very long time and a Deluxe Member of their Loyalty Programme for nearly as long, if they don’t appreciate my repeat business then whose do they? Or perhaps they are all Bots and not real people!

Great service, Great price, great delivery and amazing products

Great service, was ready in a short amount of time and easy payment method

Easy, straightforward and quick.

Lovely staff and store, very pleased with my purchases, will visit again

Great products, usually great service but now a delay on delivery more recently. Just annoying that the delivery packaging is black as I find it can leave marks on my products. I ordered a body spray and it had a white lid. It marked it as it had been wrapped up. I love the variety of products and the quality of brands.

I am deeply disappointed by the rigid and automated customer service at Space NK. On my birthday, I suffered a serious health crisis and was placed on the Urgent Cancer Pathway, making it physically impossible for me to collect my birthday reward. When I reached out to explain these extraordinary medical circumstances, I received a cold, copy-pasted refusal from an agent named Abigail stating they "cannot extend validity."To make matters worse, the customer service team completely ignored the second part of my query: a full 12 months of purchase history has entirely vanished from my NDULGE account. Even a formal email escalated to the CEO's office has been met with total silence.As a long-standing, loyal customer going through an incredibly difficult time, I expected basic account support and a small amount of human compassion. I am writing this here in the hope that a senior manager will finally look at the human being behind the account number and contact me to resolve both issues.

Order an E-Gift card for a birthday. Says on their site it'll pretty much be emailed straight away; however, it may take up to 24 hours. It's been over 24 hours, and the birthday has been and gone. Contacted their customer service and had zero response. Will try to cancel the transaction and may have to do a chargeback if I don't hear anything. Not a great first-time experience for a customer.

I went in the shop and brought what I wanted. I used my card and the machine wasn’t working and the staff were patient and didn’t get mad that the recipit wouldn’t print

Space NK… WHAT HAVE YOU DONE?! 🤯 This is customer service on another level.

I genuinely don’t know where to start.

I placed an order of around £230 with Space NK, including Creed Aventus and a couple of other items. When my parcel arrived, I opened it expecting exactly what I had ordered.

Then I kept unpacking… and unpacking… and UNPACKING.

I honestly thought there had been some kind of mistake. 😂

The amount of extra beauty products and treats Space NK included was absolutely unbelievable — and then, as if that wasn’t enough, a gorgeous Ysl bag too?!

My jaw genuinely dropped.

I am a VERY particular customer when it comes to beauty and luxury shopping. I notice everything — presentation, service, value, attention to detail — and I am not easily impressed. I’ve shopped with major beauty retailers for years, and Sephora has given me some fantastic experiences and brilliant seasonal offers, but I can honestly say I have never opened a beauty order and felt this surprised and spoiled.

And that is exactly what makes this special. It wasn’t simply about receiving free products. It was the experience of opening that parcel and thinking:

“Wow. They actually know how to make a customer feel valued.”

Space NK, you should be incredibly proud of the customer experience you are creating. You didn’t just fulfil my order — you turned an ordinary delivery into a moment I’m going to remember.

This is how you create loyal customers.

This is how you make people excited to shop with you again.

And THIS is how luxury beauty retail should feel.

Space NK, you absolutely smashed it. 👏🏼❤️
Consider one extremely fussy customer VERY impressed.

10/10. My jaw is still somewhere inside that box. 😂

I buy 248£ perfume but not satisfied

Excellent service

I’m really happy with my manicure! The nail polish looks beautiful, the application is neat and even, and my nails look very well-groomed. The whole experience was lovely, and I’m very pleased with the result. Thank you so much!

Fast delivery. Great products which were packaged well.

Absolutely terrible experience. I’ve put in 3 separate online orders with space NK & all of them have failed to be delivered & been returned to space NK. I have asked support for reasons for this & some resolution as to how I can receive my orders which they have not been able to provide

Quick delivery and I absolutely loved my little case mascara and lip gloss!
Thankyou will definitely be shopping with you again

Very helpful and knowledgeable staff.
So lucky to have this shop locally in Farnham. beautifully laid out .
If I can't find what I'm looking for there is always someone around to help. Importantly not pushy
Great team x

Space NK has so many beautiful try products from so many brands.

I ordered an item on the 10th August and only nothing has arrived. Trying to speak to anyone didn’t work. My emails received a generic reply. Awful customer service and still waiting for my order.

I still have not received my product after 2 weeks. Customer service is non existent. I am a regular purchaser and have been highly disappointed with their communication and just lack of care.