OK, so transfermate was new to me, and I'm skeptical, especially when a reasonably large amount of money (student fees) is involved. The initial email I received had a link to a chat and I chatted wit... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I loved that, the response was accurate. It didn't feel like an auto response that was prepared for everyone. I felt like I was attended to by a supportive employee. It's beautiful 😍
Company replied
TransferMate was an absolute game-changer for our international payments. The process is fast, transparent, and refreshingly stress-free compared to other services I’ve tried. What really stands out i... See more
Company replied
It was so confusing at first when i make a payment because i didn’t get any receipt but after connecting with customer support everything got cleared by marie ver de guzman her assist was so supportiv... See more
Company replied
Company details
Written by the company
Send and receive international payments as if they were domestic! Integrated solutions for businesses and banks. Better exchange rates, lower fees, free accounting software add-ons, 24/7 customer support and more.
Contact info
IDA Business Park Ring Road, R95 ETN5, Kilkenny, Ireland
- +353 1 635 3700
- customerservice@transfermate.com
- transfermate.com
4.1
Great
480 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a very disappointing experience with TransferMate. I had already paid Go Britanya directly by bank transfer and was informed that I could ignore TransferMate’s emails. Despite this, I continued
I had a very disappointing experience with TransferMate.
I had already paid Go Britanya directly by bank transfer and was informed that if I had done so, I could ignore TransferMate’s emails. Despite this, I continued to receive emails claiming that I had an outstanding balance and warning me about possible legal action if I did not pay.
These emails were misleading and intimidating. They caused unnecessary stress and made me feel pressured into paying an additional £10, even though I had already completed my payment.
What is even more frustrating is that other students who paid Go Britanya directly by bank transfer were not charged this extra fee. I still have not received a satisfactory explanation as to why I was treated differently.
In my opinion, this is an unacceptable way to treat customers. Communication should be clear and accurate, not designed to pressure people into making additional payments.
I hope the company reviews its payment process and communication practices so that other customers do not experience the same situation.
20 July 2026
Unprompted review
Issue resolved without difficulty
They were able to resolve my issue promptly and without difficulty. Agents were very personable and helpful.
7 July 2026
Unprompted review
Reply from TransferMate
Dear John,
Thank you for your 5-star review. We're delighted to hear that your issue was resolved promptly and without difficulty. It's especially rewarding to know that our agents were personable and helpful throughout the process. We truly appreciate your kind feedback and thank you for choosing us. We look forward to assisting you again whenever you need us.
TM Customer Support
Customer service is the best.
23 June 2026
Unprompted review
Reply from TransferMate
Dear Shuhrat,
Thank you for your 5-star review. We're thrilled to hear that you consider our customer service the best. Providing exceptional support is our top priority, and we truly appreciate your kind words and your business.
TM Customer Support
Quickly answered all my questions
Quickly answered all my questions. Very friendly and helpful customer service.
19 June 2026
Unprompted review
Reply from TransferMate
Dear Jasmine,
Thank you for your wonderful 5-star review. We're delighted to hear that all of your questions were answered quickly and that you found our customer service friendly and helpful. Providing excellent support is always our goal, and your feedback means a lot to us. We truly appreciate your business and look forward to assisting you again in the future.
TM Customer Support
Good customer support with a flawed…
Good customer support with a flawed product.
Customer support will help you, talk to you and remain patient but never solve your issue.
Just imagine. Going through a process of multiple days to get your payment through and delivered. What do you expect now? Get the payment notification and move to the next step. But no! You have to wait 1-2 days to get a payment notification. Yes, just a notification, nothing else. And apparently, you can't do anything about it. I can't believe that I cannot even download a doc saying the "payment is made" from their portal.
In one of the most time-sensitive and anxious domain, TransferMate acts like everyone has all the time in the world.
18 June 2026
Unprompted review
Reply from TransferMate
Dear Syed,
Thank you for your feedback.
We understand how important timely updates are, especially when dealing with time-sensitive payments, and we’re sorry to hear that this experience felt frustrating.
After reviewing your transaction, we can confirm that the funds were received on 16 June. As this payment was made using a Company account, it required additional compliance checks, including documentation review and approval. This is a standard regulatory requirement for such transactions and as noted on our payment instructions, payments from a company account will cause delays. Your payment was successfully processed on 18 June, and the notification was sent the same day.
While the processing time was within the expected timeframe for this type of payment, we understand that waiting for confirmation can be inconvenient.
We also appreciate your feedback regarding the availability of a downloadable payment confirmation document, and we will share this internally for consideration.
Should you have any further questions, feel free to contact us at edu@transfermate.com.
TM Customer Support
Quick customer support
Quick customer support, answered my questions directly
15 June 2026
Unprompted review
Reply from TransferMate
Dear Ooby,
Thank you so much for your 5-star review. We're delighted to hear that you found our customer support quick and helpful. Providing clear and direct answers is something we always strive for, so it’s great to know we met your expectations.
If you have any more questions in the future, we’re always here to help.
TM Customer Support
Amazing
Fast, accurate and an amazing team willing to help with even the smallest issue. Marie Ver De Guzman was great 😊
9 June 2026
Unprompted review
Reply from TransferMate
Dear Laith,
Thank you so much for your fantastic 5-star review. We're thrilled to hear that you found our service fast and accurate, and that our team could support you with even the smallest issues.
We’ll be sure to pass your kind words on to Marie, who will be delighted to know she made such a positive impact.
If you ever need anything else, don’t hesitate to reach out.
TM Customer Support
Very easy payment system to use
Very easy payment system to use. Online chat for customer services, efficient ,helpful and swift.
8 June 2026
Unprompted review
Reply from TransferMate
Dear Marie,
Thank you so much for your 5-star review. We're delighted to hear that you found our payment system easy to use and our online chat service efficient, helpful, and swift. Providing a seamless experience for our customers is very important to us, so your feedback really means a lot.
If you ever need any further assistance, we're always here to help.
TM Customer Support
Great service!
My experience was totally excellent from the beginning. The customer services are so helpful, informative, kind and supportive. They explained me every single detail clearly to complete my deposit and refund process successfully. They made it! I personally think that everyone should choose transfermate for International transfers.
1 June 2026
Unprompted review
Reply from TransferMate
Dear Grandmaster YT,
Thank you for your 5-star review. We’re absolutely delighted to hear that your experience with us was excellent from start to finish.
Our team works hard to provide a clear, supportive, and informative service, so it’s fantastic to know we were able to guide you smoothly through your deposit and refund process.
We really appreciate you taking the time to share your feedback. If there’s ever anything more we can assist you with, please don’t hesitate to reach out.
TM Customer Support
Best customer service ever tbh
Best customer service ever tbh , always there for helping
19 May 2026
Unprompted review
Reply from TransferMate
Dear Saif Mohamed,
Thank you for the 5-star review. We’re delighted to hear you had such a positive experience with our Customer Service Team. Supporting our customers and being there when you need us is what we strive for every day.
TM Customer Support
completely useless, good for nothing company
Dear companies, institutions, please don't work with TransferMate. I received an email from them, stating that an institute is sending my money back, and they will transfer it back to the account it was coming from. AND they are also asking me to fill out a form where I a have to enter my bank account details!!!! TransferMate received the money from me, they know exactly the account number, the amount I have transferred because they asked for the transfer notice for previous transaction as well, they have all the information at hand to do their job!!!! Zero braincell in use, didn't even try!!! Now it is officially the worst service I have ever experienced!!!!
Dear companies, institutions, please don't work with TransferMate, with regards, your customer.
10 April 2026
Unprompted review
Reply from TransferMate
Dear Agnes,
Thank you for taking the time to share your feedback. We are sorry to hear that this process has caused frustration.
For security reasons, our refund procedures require customers to complete a refund authorisation form, even if payments have already been made to us. This ensures that funds are returned correctly, securely, and to an account explicitly confirmed by the account holder. Unfortunately, we are not permitted to process refunds based solely on historic payment details or transfer notices.
We appreciate that this may seem unnecessary, however these measures are in place to prevent errors and protect customers against fraud or misdirected payments. Once the required form is completed, refunds are processed as quickly as possible in line with our procedures.
We value feedback and remain committed to improving our communication and customer experience.
TM Customer Support
I loved that
I loved that, the response was accurate. It didn't feel like an auto response that was prepared for everyone. I felt like I was attended to by a supportive employee. It's beautiful 😍
19 February 2026
Unprompted review
Reply from TransferMate
Dear Tokoloho,
Thank you for the 5-star review.
We're really glad to hear that the response felt personal and genuinely supportive. That’s exactly the experience we aim to deliver, and it means a lot to know it came across that way.
If you ever need anything else, we’re always here to help.
TM Customer Support
Overall experience was really good and…
Overall experience was really good and the chat support is also very helpful. Its very easy to connect to the customer support for any queries or help and they are super responsive.
3 February 2026
Unprompted review
Reply from TransferMate
Dear Priyanka,
Thank you so much for your wonderful 5‑star review.
We’re thrilled to hear that you had a really good experience and that our chat support team was able to assist you so quickly and easily. Making it simple for our customers to get the help they need is exactly what we strive for, and it’s great to know we hit the mark for you.
If you ever need anything else, we’re always here and happy to help.
Thanks again for taking the time to share your feedback.
TM Customer Support
The quick assistance received from…EXCELLENT SERVICE FROM TRANSFERMATE
The quick assistance received from Transfermate's Customer Service Agent was excellent and satisfactory
20 January 2026
Unprompted review
Reply from TransferMate
Dear Cruz,
Thank you for your 5-star review. We’re glad to hear our Customer Service Agent was able to assist you quickly and meet your expectations. We truly appreciate your feedback.
TM Customer Support
Fast and Reliable International Payments
TransferMate was an absolute game-changer for our international payments. The process is fast, transparent, and refreshingly stress-free compared to other services I’ve tried. What really stands out is the customer support—friendly, knowledgeable, and genuinely eager to help at every step. Fees are clear, exchange rates are competitive, and everything just works the way it should. If you’re dealing with cross-border payments, TransferMate makes it simple and reliable. Highly recommend!
13 January 2026
Unprompted review
Reply from TransferMate
Dear Recovery and Winch Ireland Ltd,
Thank you so much for this fantastic review. We’re thrilled to hear that our international payments solution has been a game-changer for you. Making cross-border payments fast, transparent, and stress-free is exactly what we aim for, and it’s especially rewarding to know our customer support made a positive impact. We truly appreciate your recommendation and look forward to continuing to support your global payments needs.
TM Customer Support
Reply from TransferMate
Dear Gurmit,
Thank you for your feedback. We’re sorry to see this rating, though we’re unable to identify the issue based on the information provided. We’d genuinely like to understand what went wrong and see if we can help. Please feel free to contact our support team directly at edu@transfermate.com so we can look into this for you.
TM Customer Support
It was so confusing at first
It was so confusing at first when i make a payment because i didn’t get any receipt but after connecting with customer support everything got cleared by marie ver de guzman her assist was so supportive.
9 January 2026
Unprompted review
Reply from TransferMate
Dear Mohammad,
Thank you for your feedback and 5-star rating. We apologise for the initial confusion and are happy to hear that Marie was able to provide clear and supportive assistance. We appreciate you taking the time to share your experience.
TM Customer Support
Reply from TransferMate
Dear Jaerdes,
We appreciate your 5-star rating and kind words. Providing great service is always our goal. Thank you for choosing us.
TM Customer Support
Customer service is SO helpful
Customer service is SO helpful. Problem was solved within minutes. So accomodating and easy. Thank you TransferMate and Marie Ver De Guzman!!
7 January 2026
Unprompted review
Reply from TransferMate
Dear Maria,
Thank you for your 5-star feedback. We’re delighted to hear you had such a smooth experience, and we’ll be sure to share your kind words with Marie.
TM Customer Support
Great service on the live chat - settled my nerves
OK, so transfermate was new to me, and I'm skeptical, especially when a reasonably large amount of money (student fees) is involved. The initial email I received had a link to a chat and I chatted with Mark on Day 1 and Dimitar on Day 2. Both were very helpful and Dimitar was able to verify the value for me (satisfying my nervousness).
6 January 2026
Unprompted review
Reply from TransferMate
Dear Adrian,
Thank you so much for your 5-star review and for sharing your experience. We completely understand the importance of trust, and we’re glad our live chat support was able to put you at ease. Mark and Dimitar will be delighted to hear your kind words. Thank you for trusting us and feel free to reach out anytime.
TM Customer Support
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