tickete Reviews 

1,649
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 862 reviews, reviewers had a great experience with this company. Visitors love exploring the incredible landmarks and locations, pointing out the stunning views, engaging exhibits, and wonderful layout of the attractions. Consumers frequently mention that the staff are exceptionally friendly, helpful, and knowledgeable throughout the guided tours and visits. Some reviewers were not happy with the high prices and long queues experienced during their busy visits. People also noted that overcrowded spaces and occasional long waiting times negatively affected their overall enjoyment. A few visitors felt that certain exhibition areas were extremely busy and that ticket management processes could be significantly improved.

What people talk about most

User experience

Users describe positive interactions with user experience, noting that visits are amazing from start to... See more

Location

Clients share positive opinions on location, highlighting the superb setting and beautiful views. Consumers... See more

Product

People report ambiguous experiences with product, as reactions vary widely among reviewers. While some... See more

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as polite, knowledgeable,... See more

Price

Reviewers mention negative feedback about price, noting that tickets are overly expensive and not worth the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great opportunity to explore one of London's landmarks. Great views from upper walkway though slightly disappointed to find it encased in glass. See through floor great fun. Engine room well present... See more

Rated 4 out of 5 stars

This was excellent. We’ve lived near London for 35 years + and never gone inside St Paul’s. It certainly didn’t disappoint! It was amazing from start to end-we took around 3 hours to see pretty much... See more

Rated 5 out of 5 stars

We enjoyed the tour, despite the audio device didn't work. The tour guide was very good. Recommendations: Always check the audio battery before any tour and, in respect to every one, start the tour... See more

Rated 5 out of 5 stars

We enjoyed the experience very much Awl granny and 11yr old granddaughter Actors were amazing Daughter and grandson visited on the Wednesday before us Granddaughter came back on the Sa... See more


Company details

  1. Travel Aggregator
  2. Event Ticket Seller
  3. Travel Agency

Written by the company

We simplify the process of travel planning by helping you discover the best things to do and explore a city effortlessly with personalized travel suggestions, all in one place


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 52% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.1

All reviews

(1,649)

941 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good time at the Van Gogh Museum

I thought the museum was well presented. Although it was busy, I was always able to get close to the paintings that I liked.

A very nice experience! If you like Van Gogh, don’t miss it.

4 September 2026
Unprompted review
Rated 1 out of 5 stars

I was overcharged 13.45 Euros stated as…

I was overcharged 13.45 Euros stated as booking fees.

I booked Sainte-Chapelle & Conciergerie entry ticket and was charged 43.45 Euros.
Official website and on the counter ticket price was 33 Euros when I went there.

When I raised an issue regarding this overcharged, I was rebuffed staying the extra fees was for convenience and booking fees which was not transparent when I was booking. I was shown that 43.45 Euros was entry ticket cost AFTER discount.

This is a scam and I highly recommend to NOT use tickete.co for booking entry tickets.

6 September 2026
Unprompted review
tickete logo

Reply from tickete

Hi Shashank,

We’re sorry you felt the pricing wasn’t clear, and we understand why the difference was frustrating.

However, the prices, including the applicable booking fees, are shown upfront during the booking process and aren’t hidden. The ticket price can also vary depending on whether you’re eligible for the EU citizen rate or the non-EU rate.

That said, we’re happy to take another look at your booking and see if there’s anything we can do to help, including a potential partial refund. Please email us at support@tickete.co with your booking ID and we’ll review it for you.

Regards,
Team tickete

Rated 5 out of 5 stars

It was beyond wonderful

It was beyond wonderful. Laura was a great guide. Everyone was so nice and helpful. A microphone might be helpful. Be escorted out the front gates was icing on cake. Want to come back again

2 September 2026
Unprompted review
Rated 1 out of 5 stars

I purchased my tickets online for 2…

I purchased my tickets online for 2 adults and a 5year old child. The website said children under 3 are free. When entering the Aquarium the person at the door told me I needed to purchase another ticket for a 2 year old child. When I complained I was told the website is incorrect and hasn’t been updated.
This is unacceptable! If advertising one price upon our purchase we should not have been charged an extra $42 for a 2 yo child.
I’ve been to the aquarium many times with my kids & now my grandkids. But this was my very last time!!!

31 August 2026
Unprompted review
tickete logo

Reply from tickete

Hi Carmela,

We’re sorry about the confusion and the unexpected extra charge at the aquarium. We understand how frustrating it is to see one age policy when booking and then be told something different at the entrance.

We’d be happy to look into this and review the additional amount you paid. Please email us at support@tickete.co with your booking ID and, if possible, a copy of the additional ticket or receipt.

We’ll take a look and do our best to make this right.

Regards,
Team tickete

Rated 1 out of 5 stars

Terrible experience

Terrible experience, starting with the confusing and unfriendly organization. Then, since the weather was bad, we couldn't see anything, so there was no refund and no extra activity to try to get us to enjoy the experience. In fact, as usual, the photo time was tight. We also had the experience of the outdoor elevator, which was of no use because it felt like we were inside a closed elevator!!

1 September 2026
Unprompted review
tickete logo

Reply from tickete

Hi Marco,

Sorry to hear the weather affected your experience. Unfortunately, weather conditions are outside our control, but we understand how disappointing it can be when visibility isn’t what you hoped for.

We appreciate you taking the time to share your feedback.

Regards,
Team tickete

Rated 1 out of 5 stars

Avoid Tickete.co and book directly

I mistakenly believed I was purchasing my SkyBus ticket from the official SkyBus website but I was actually booking through Tickete. The website was confusing enough that I didn't realize I was dealing with a third-party reseller. The biggest issue occurred when my payment appeared to fail with a failed message. I showed the error to a staff member, who advised me to purchase another ticket with her. Shortly afterwards, the original payment was processed as well, leaving me charged twice for the return journey.

Instead of taking responsibility and resolving the issue quickly, customer service was difficult to deal with. This experience caused unnecessary stress and wasted my time and money as they dont want to refund me.

My advice: Avoid Tickete.co and book directly through the official SkyBus website to avoid confusion and potential payment issues.

4 August 2026
Unprompted review
tickete logo

Reply from tickete

Hi Arno,

We're sorry to hear about the confusion and the trouble you experienced with the payment.

If the tickets are unused, we'd be happy to review your booking and see if we can arrange a refund. Please email us at support@tickete.co with your booking ID (starting with “T”), and we'll look into this for you.

We’ve checked your booking and can see that we actually issued a refund on July 29 as a gesture of goodwill which you have acknowledged.

If there’s anything else you feel is still outstanding, just drop us an email at support@tickete.co with your booking ID and we’ll be happy to take another look.

Regards,
Team tickete

Rated 2 out of 5 stars

Too many gimmicks not enough nature tbh

We had a lovely day but it was very expensive. There were a lot of fillers that I thought were a bit gimmicky. Trying to have a day of nature and a lot of games and fillers to pad out the levels that just felt a bit disappointing . It would have been better to have more hands on experiences and talk and facts about the animals rather then a computer game mid tour and snack booths etc just could have done better . Felt a bit short changes and over £30 for a five year old is crazy !

2 September 2026
Unprompted review
tickete logo

Reply from tickete

Hi Sarah,

Thank you for taking the time to share your feedback.

We're glad to hear you had a lovely day overall, but we're sorry that the experience didn't feel like good value for money. We understand your point about wanting more hands-on activities and educational content about the animals, rather than games and other add-ons.

We appreciate you sharing these specific suggestions and will pass your feedback on to the relevant team and the attraction. Feedback like this is helpful in understanding where the visitor experience can be improved.

Regards,
Team tickete

Rated 1 out of 5 stars

We got to the building at 7:30P and we…

We got to the building at 7:30P and we asked for the Skip the line premium entrance and the answer was make the line, then we’ve to another employee and said the same thing, we talked to 4 different employees about the same issue and they kept saying the same, we’ve got to the part where you take a picture before getting the floor protectors and they finally asked us to go to the counter and speak to a manager, then they apologized to us for the hour long way and they explained to us that the tours for the day where finished and we need to use the same regular line, and at that point I requested a full refund and they gave me a partial refund for $413.00 and I paid $563.02. I need a full refund, we never went in and we didn’t used the tickets.

30 August 2026
Unprompted review
tickete logo

Reply from tickete

Hi Winston,

We're sorry to hear about the experience you had at the attraction.

We understand how frustrating it must have been to purchase a Skip the Line ticket and then be directed to the regular queue, especially after speaking with multiple members of staff. We also understand your disappointment at not being able to use the tickets.

We'd be happy to review your booking and the partial refund you received. Please email us at support@tickete.co with your booking ID (it starts with "T"), and we'll look into the case and see if there's anything further we can do to assist.

Regards,
Team tickete

Rated 5 out of 5 stars

Reliable and great price

Didn't have to wait either at the airport or once leaving Melbourne city. Service was fantastic, great pick up / drop off locations and the value for money is unmatched. Will 100% use this service again in November when we return. Thanks!

1 September 2026
Unprompted review

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