Aloha, I was told that my credit card transaction was not approved by my bank. Then, while I was considering what to do next; the app announced that I was approved. That is somewhat disconcerting... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
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A little nervous giving out all my cc info before even knowing if there is any availability —- for sure
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Explanation not given re: La Quinta Inn/Hampton Inn. Timed out 1st attempt. Apparently I have a reservation!?! Not a 5 star experience.
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The prices were a little confusing to read and the transaction took a long time to buffer, but overall efficient.
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Company details
About Guest Reservations
Written by the company
Guest Reservations™ is an independent travel network connecting members with the best possible deals at over 100,000 properties worldwide.
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
As an independent travel network, Guest Reservations aggregates and finds its members deals previously only available through large travel agencies or directly from hotels. Guest Reservations was founded in 2016.
Guest Reservations Reviews:
Guest Reservations has a good Customer Review Rating across the web, making it one of the most trusted platforms for online hotel reservations. Find customer reviews below, or read featured Guest Reservations Reviews.Is Guest Reservations Legit?
Guest Reservations is a legitimate, well-known independent travel network that's been around since 2016. Guest Reservations customers consistently rate the company high due to their exclusive deals, leading customer service, and huge selection of hotel inventory.Guest Reservations Support:
Need help with a booking? The Guest Reservations Customer Care team is ready to help.Guest Reservations Customer Care is open 24 hours per day, 7 days per week. Please reach out to the Customer Care team:
- Phone: (855) 470-1527
- Email: customercare@GuestReservations.com
Guest Reservations™ Is Top Rated!
Written by the company
- Trusted by Millions
- Millions of travelers trust Guest Reservations with their travel, and benefit from its members-only Insider program.
Contact info
3.9
Great
67K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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No comments
23 July 2026
Very Efficient
22 July 2026
Easy to book and use.
23 July 2026
Booked one rate
Booked one rate, by the time information was entered it was no longer available. Tried calling every number said to call the hotel directly, but cannot find the hotels number anywhere on multiple websites and searches.
23 July 2026
Very frustrating
Very frustrating. It kept saying the rate was no longer available but my credit card was still being debited. It took me five attempts to finally succeed.
23 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Guest Reservations
Hello Bonnie,
Thank you for sharing your experience. At Guest Reservations, we strive to provide excellent service and appreciate feedback that helps us improve.
We would love to assist you further. Please feel free to reach out to us at customercare@guestreservations.com with your reservation details, including the email address you used and your reservation number (beginning with “R”). One of our representatives will review your concerns and do their best to help resolve any issues.
We value your business and look forward to assisting you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Easy to book
23 July 2026
Website was very easy to navigate
Website was very easy to navigate and the booking process painless.
23 July 2026
Reply from Guest Reservations
Hello John,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Hidden charges
Just booked a room through this site, advertised at €133 but when payment went through it was for €201 over 50% the advertised price also website makes it look like you are booking off the official hotel site.AVOID THIS SITE
23 July 2026
Unprompted review
Reply from Guest Reservations
Hello Brendan,
We're sorry your Guest Reservations experience didn't meet your expectations. We take customer satisfaction seriously and want to help every traveler have a great experience.
We understand you were surprised by the additional fees. Like most hotels and other travel agencies, we charge applicable tax recovery charges and a service fee to cover 24/7 support, service and platform features, and operating costs. We always disclose all fees and tax recovery charges prior to booking and require customers to confirm the total amount.
We do our best to be transparent about policies and make sure they're clearly stated on our website so you know where you stand. However, we are happy to work with you on the issues you raised. Please email customercare@guestreservations.com with your reservation details including the email address you used along with your reservation number (beginning with “R”), and we will do our best to resolve your situation.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
Quick Easy and efficient
23 July 2026
All ok for the Reservation process
23 July 2026
Smoothless
23 July 2026
Easy to use the reservation process
23 July 2026
Reply from Guest Reservations
Hello Margaret,
We hope all is well. We value your business and hope you use Guest Reservations for your future bookings. Please reach out to us at customercare@guestreservations.com if you have any additional questions or concerns. Thank you.
Sincerely,
Chantal Reynolds
Guest Reservations™ Customer Care
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