Never ever again. When I was purchasing my tickets, I was under the impression that it needs 1-2 days to get them. Now here I am 2 weeks after the purchase, no tickets, and TicketBlitz refuses to re... See more
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See what reviewers are saying
Outstanding service! Due to shipping issues to Spain, customer support quickly helped me redirect my ticket to a friend's address near Munich. Even though the timeline was tight, the ticket arrived pe... See more
Company replied
+ I paid for the tickets and received them. - I waited 2 months for the tickets not believing they would be on time (reviews also fueled my distrust).... Luckily the tickets were received. I w... See more
Company replied
I initially bought them under the impression that it was an official ticket seller, but I can only blame my own poor research. It took about a week from the time I purchased them until I received the... See more
Company replied
Company details
Written by the company
TicketBlitz ist ein vertrauenswürdiger Ticketanbieter, der sich auf den Wiederverkauf von beliebten Events spezialisiert hat. Unser Sortiment umfasst unter anderem Karten für Konzerte, Theateraufführungen, Sportevents und Musicals.
Contact info
3.5
Average
612 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never ever again
Never ever again.
When I was purchasing my tickets, I was under the impression that it needs 1-2 days to get them. Now here I am 2 weeks after the purchase, no tickets, and TicketBlitz refuses to refund, claiming they ordered it but it did not arrive yet. This is unacceptable.
Learn from my mistakes, and avoid TicketBlitz very far.
28 October 2026
Unprompted review
Reply from TicketBlitz
Hello Mr. Fekete-Szucs,
Thank you for your review. We regret that you are dissatisfied with the waiting time.
As an independent ticket reseller, we work with various suppliers, and delivery times may vary depending on the event.
As event tickets are generally excluded from the statutory right of withdrawal, cancellation is not automatically possible. We understand your frustration and assure you that your order is being processed in accordance with the agreed terms.
The purchase was easy
The purchase was easy, and the customer service answered my questions in 10 minutes during weekend, which is beyond imagination. Great service!
16 August 2026
Unprompted review
Reply from TicketBlitz
Hello Mr. Kralik,
thank you very much for your wonderful review! 😊 We are delighted that you found the booking process easy and were impressed by our customer service.
It's especially great to hear that our team was able to answer your questions within just 10 minutes, even during the weekend!
Thank you for your trust and kind words. We hope to welcome you back to TicketBlitz again soon!
Very easy to deal with
Very easy to deal with
I got my tickets very quickly
Highly recommended
Would use again
25 August 2026
Unprompted review
Reply from TicketBlitz
Hello Dan,
thank you very much for your great review!
We are delighted to hear that you received your tickets quickly and were happy with our service.
Thank you for your recommendation and your trust. We hope to welcome you back to TicketBlitz again soon!
Excellent Custumer Service
Outstanding service! Due to shipping issues to Spain, customer support quickly helped me redirect my ticket to a friend's address near Munich. Even though the timeline was tight, the ticket arrived perfectly in time. The support team was highly responsive, professional, and always replied within a few hours. I highly recommend them!"
10 August 2026
Unprompted review
Reply from TicketBlitz
Hello Mr. Bedacht,
thank you very much for your wonderful review!
We are delighted that our customer service was able to help you quickly and arranged an alternative delivery address near Munich. It is great to hear that your ticket arrived safely and on time despite the tight schedule.
We are especially pleased with your kind words about our team and responsiveness. Thank you for your trust and recommendation!
We hope to welcome you back to TicketBlitz again soon!
I ordered ticket for Amon Amarth…
I ordered ticket for Amon Amarth concert in Vienna. They were the only that had tickets. Today it passed 4 days since purchase and ticket arrived on email. I can now book hotel and transport calmly. Thanks!
30 July 2026
Unprompted review
Reply from TicketBlitz
Hello Darko,
thank you very much for your great review!
We are happy to hear that you were able to get your tickets for the Amon Amarth concert in Vienna and that they arrived safely by email.
We hope you have an amazing concert experience and a great time in Vienna!
Thank you for your trust, and we hope to welcome you again at TicketBlitz in the future.
Tickets never arrived
I just don’t understand the concept of this company and why it still exists… I should have read the reviews here before placing order… I ordered 2 tickets a month ago for a bday present. I knew I had to be patient to receive the them but a couple of days before the show TicketBlitz informed me that the tickets were not available.. I got a refund but that doesnt compensate for the disappointment of not attending the show…. Never again!
16 June 2026
Unprompted review
Reply from TicketBlitz
Hello Flo,
thank you for your review and your feedback.
We are very sorry to hear about your disappointment and understand how frustrating it must be, especially as this was intended as a birthday gift and a planned event.
In your case, the tickets could not be provided due to availability constraints from the respective suppliers. As soon as this was confirmed, you were informed and a full refund was issued.
We regret that we were unable to fulfil your order as expected and understand your frustration regarding the missed event.
You wait, they make money
Anyone who may think of buying something from Ticketblitz...
1. They may or may not send you the ticket until 24 hours to the event (at that point they shall return your money)
2. No cancellation policy.
So if you buy a ticket for an event in the future; it is to their benefit keeping your money without arranging your ticket until the last day, leaving you unsure if you will get your ticket or not. And no cancellations allowed, you just wait, they use your money.
13 June 2026
Unprompted review
Reply from TicketBlitz
Hello Aykut,
thank you for your review and your feedback.
We are sorry to hear that you are dissatisfied with your experience and the perceived communication regarding ticket delivery.
Please note that ticket availability and release depend on the respective event organizers and suppliers. In some cases, tickets can therefore only be provided at short notice. If a ticket cannot be delivered, a full refund is of course issued.
Please also note that cancellation is generally not possible for ticket purchases in the entire ticket industry in Germany, not only with our company.
We regret that this process did not meet your expectations and take your feedback seriously.
Tickets ok,i haded after 72 h since buy…
Tickets ok,i haded after 72 h since buy them.Price little high but i was on my event so 5 stars
23 May 2026
Unprompted review
Reply from TicketBlitz
ello Jakub Szyjkowski,
thank you very much for your review and your feedback.
We are very happy to hear that you received your tickets within 72 hours after purchase and that everything went smoothly at your event 👍🏼
We also appreciate your comment regarding the price and thank you for sharing your feedback.
Terrible experience. Failed to deliver ticket!!
We've ordered the ticket well over a month before the event, giving the company plenty of time. We've booked the flights to Berlin and accomodation too! Despite repeatedly chasing them for updates, we received no helpful support and the tickets never arrived. Highly unprofessional and completely untrustworthy. Avoid this platform.
2 June 2026
Unprompted review
Reply from TicketBlitz
Hello Kat,
thank you for your feedback.
We are very sorry to hear that you were disappointed and that the tickets did not reach you in time for your event. We understand how frustrating this situation must be, especially considering your travel and accommodation arrangements.
Unfortunately, in some cases it can happen that tickets cannot be delivered, as we depend on external suppliers and their availability. In such situations, a full refund is of course issued.
We are very sorry that your experience did not meet your expectations.
TicketBlitz Booking
The booking process was easy to understand even for a foreigner and the following emails were informative and easily comprehensible.
16 May 2026
Unprompted review
Reply from TicketBlitz
Hello Ms. Komancová,
thank you very much for your review and your positive feedback.
We are very pleased to hear that the booking process was easy to understand for you and that the follow-up emails were clear and helpful 👍🏼
Thank you for taking the time to share your experience with us.
Not recommended
Very, VERY DISAPPOINTED with this ticket reseller. I booked 3 tickets for a concert on the floor, the venue changed and i received seated tickets on the last last last balcony!!! And price on Eventim is half! Of what I paid them. Highly NOT recommended
5 May 2026
Unprompted review
Reply from TicketBlitz
Hello Anna,
thank you for your review and your feedback.
We are sorry to hear that you were disappointed with your experience.
The change of venue and the resulting reallocation of tickets were carried out by the event organizer. In such cases, all tickets are automatically reassigned based on the new seating plan, and unfortunately this process is outside of our control.
We would also like to note that we offered you a full refund, which was declined.
We understand your frustration and regret that the experience did not meet your expectations.
Ticket never arrived
I have ordered concert ticket on 23.03, for the concert which is on 30.04. Today is 26.04 Guess what? I still haven’t received the ticket! I suppose I have to take legal actions
26 April 2026
Unprompted review
Reply from TicketBlitz
Hallo Herr Schraven,
es tut uns leid, dass es hier zu Problemen gekommen ist und wir verstehen Ihren Ärger sehr gut.
Als Vermittlungsplattform arbeiten wir mit externen Anbietern zusammen, wodurch es in seltenen Fällen zu Verzögerungen kommen kann. Ihre Bestellung wurde jedoch rechtzeitig storniert und der Betrag vollständig erstattet, sodass Sie noch die Möglichkeit hatten, sich nach Alternativen umzusehen.
Wir nehmen Ihr Feedback ernst und arbeiten stetig daran, solche Fälle zu vermeiden.
Everything was excellent
Everything went smoothly. My question was answered promptly and in excellent manner.
25 February 2026
Unprompted review
Reply from TicketBlitz
Hello Blazo,
Thank you very much for your kind review! 😊 We’re really happy to hear that everything went smoothly and that your question was answered quickly and helpfully.
Good delivery!
I initially bought them under the impression that it was an official ticket seller, but I can only blame my own poor research. It took about a week from the time I purchased them until I received the tickets, so I still have to say the delivery was good
23 December 2025
Unprompted review
Reply from TicketBlitz
Hello Mr Westin,
thank you for taking the time to share your feedback. We’re glad to hear that your tickets were delivered quickly and that everything went smoothly with the delivery.
We also appreciate your honest comment and understand your initial impression — transparency is important to us, and we continuously work on making our information as clear as possible.
We hope you enjoy the event and thank you for your trust.
Alexandros Sianos
Dear Ticketblitz,
at the end you have delivered the ticket but the overall experience was not good. Just 3 days before the concert you have informed me that your supplier could not deliver the tickets. When i bought the tickets on August, I have already booked air tickets & hotels and as you understand, when you informed me that you may not be able to delivery the tickets, I had no other choice than to buy extra tickets from the secondary market (VIAGOGO) because I could not miss the concert since I travelled to Austria from other country. When at last I received your tickets on Thursday, I had to to resell the extra tickets with +100 euro loss. As I wrote to you to one of the emails we exchanged, when you sell a ticket at your website the ticket must be 100% secured.
5 December 2025
Unprompted review
Reply from TicketBlitz
Hello Mr. Sianos,
Thank you for your feedback. We sincerely regret the inconvenience caused by the delay in the delivery of your tickets and fully understand how frustrating this situation must have been, especially given your travel arrangements and additional expenses.
Please be assured that we always strive to provide reliable service. In this case, the delay was unfortunately caused by the supplier, which was beyond our direct control. We understand the impact this had on your plans and the extra costs you incurred. Your tickets were ultimately delivered, and we regret the loss you experienced in reselling the additional tickets.
We truly value your feedback and will use it to continue improving our processes to prevent similar situations in the future. Should you have any further questions or concerns, please do not hesitate to contact us directly via email.
Tickets didn't arrive on time
Tickets didn't arrive on time, absolutely ruined trip, horrible service DO NOT ORDER FROM THEM
5 November 2025
Unprompted review
Reply from TicketBlitz
Hallo! Da uns keine Kundendaten mit diesem Profil vorliegen, gehen wir davon aus, dass es sich hierbei nicht um eine echte Kundenbewertung handelt.
Sollte dennoch eine Bestellung vorliegen, wenden Sie sich bitte direkt an unseren Kundenservice – wir helfen selbstverständlich gerne weiter.
An eternity-long wait (2 mоnths).....
+ I paid for the tickets and received them.
- I waited 2 months for the tickets not believing they would be on time (reviews also fueled my distrust)....
Luckily the tickets were received.
I would like to wish the service speed so that customers enjoy the events rather than worrying about the event not happening.
26 March 2025
Unprompted review
Reply from TicketBlitz
Dear Petr,
Thank you very much for taking the time to share your experience with TicketBlitz on Trustpilot.
We’re truly glad to hear that you received your tickets in time and were able to attend the event as planned. At the same time, we completely understand your concerns and the frustration caused by the long wait. We're sorry that the delivery time and uncertainty didn’t meet your expectations.
Please know that we take your feedback seriously. Trust is essential in online ticketing, and we are constantly working to improve both our delivery processes and customer communication to ensure a smoother experience for all our customers in the future.
We hope that, despite the initial doubts, you enjoyed the event and had a great time. We would love to welcome you back again and offer you a faster and more reassuring service next time.
They answer very fast on their mails…
They answer very fast on their mails and helps me with everything, since I used it first time I had a lot of questions.
6 March 2025
Unprompted review
Reply from TicketBlitz
Thank you so much for your kind review!
We’re really happy to hear that you felt well supported and that we could help answer all your questions quickly – especially as a first-time user.
Best regards,
Your TicketBlitz-Team
I bought a ticket
I bought a ticket… OFC FAKE TICKET the money left my account and I don't have a ticket! My account says I didn't buy anything! I sent an email asking for a refund. Embarrassing.
26 February 2025
Unprompted review
Reply from TicketBlitz
Thank you for your message! We take such cases very seriously and kindly ask that you contact our customer service (kundenservice@ticketblitz.de) to resolve the issue. Unfortunately, we are unable to associate this message with any order, so we kindly ask you to provide your full date (name, address, email, and if possible, a screenshot of the payment) in the email so we can assist you with your concern. We apologize for the inconvenience and are eager to resolve this as quickly as possible.
Jeg har lige købt billet til ac/dc…
I have just bought ticket for ac/dc berlin. How do I find the ticket to print out. I cant't send a e-mail till them. I just come back. Do I have s problem?
7 February 2025
Unprompted review
Reply from TicketBlitz
Vielen Dank für Ihre Nachricht und Ihre Bestellung!
Wir haben Ihnen eine E-Mail gesendet, in der wir erklären, dass es sich um Hardtickets handelt. Daher dauert es ein paar Tage, bis sie bei Ihnen ankommen, da wir hierbei auch von der Post abhängig sind.
Keine Sorge, die Tickets sind bereits bei uns eingegangen und werden nächste Woche bei Ihnen eintreffen.
Bitte kontrollieren Sie in der Zwischenzeit auch Ihren Spam-Ordner für den Fall, dass unsere E-Mails dort gelandet sind.
Wir danken Ihnen und stehen Ihnen bei weiteren Fragen gerne zur Verfügung.
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