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Review summary

Created with AI, based on recent reviews

Considering 121 reviews, most reviewers were let down by their experience overall. Many people reported concerns about the platform, including numerous fake profiles, suspicious links, and problematic activities. Customers frequently experienced severe account issues, including unexpected bans, limitations, and unauthorized access, often without clear reasons or effective recovery options. Reviewers were also dissatisfied with the customer service, noting a lack of responsiveness, unfair moderation, and difficulty in resolving problems. Concerns were raised about the app's security, privacy settings, and overall user experience, with some reporting issues like phone overheating and installation difficulties. However, some customers also noted positive aspects, appreciating the app's speed, functionality, and ease of use for communication. A few other people also felt that it was a good tool for chatting, storing media, and even watching movies or listening to music within the application.

What people talk about most

Application

Customers express significant dissatisfaction with the app, citing issues such as weak security, a high... See more

Social media

People report negative experiences with social media, primarily due to account bans and the prevalence of... See more

User experience

Clients share negative opinions on user experience, with many expressing frustration over a lack of support... See more

Customer service

Users describe negative interactions with customer service, consistently reporting a lack of support and an... See more

Website

Reviewers highlight negative aspects of the website, with many expressing frustration over account access and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I'm getting tired of how many scam profiles pop up lately. Random accounts message out of nowhere, pretending to offer support or "giveaways" and it's hard to tell what's legit anymore. Even public ch... See more

Rated 1 out of 5 stars

Not fun when your account gets limited when you have not done anything to violate the ToS (unless, chatting with my friend about games, is against the ToS) You can be randomly picked on and there... See more

Rated 1 out of 5 stars

Logged on for the first time in a year or two, seemingly had to create a new account. Account was quickly frozen for an unexplained TOS violation. Attempted official appeal, was denied without fur... See more

Rated 1 out of 5 stars

Spambot randomly banned me for no reason at all, while i did my absolute best to keep my Group clean and Legal. While all the other groups run by Insiders or something can just happily Sell CP or a... See more


Company details

  1. Software Company
  2. Email Service Provider
  3. Internet Service Provider
  4. Software Vendor

Information provided by various external sources

Pure instant messaging — simple, fast, secure, and synced across all your devices. Over 100 million active users in two and a half years.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

797 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.5

All reviews

(797)

196 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I was using Telegram for the last 7…

I was using Telegram for the last 7 years. However, in June 2026 I faced the issue that completely disappointed me about the Telegram. My Telegram Premium account was hacked and I really thought that by contacting Support Team, I will manage to get an assistance of recovering my account.
With that being said, my account was hacked on 10th of June 2026, since then I have contacted Telegram support/recovery/qa/abuse/login e-mails for 61 times. In the app, I have contacted them on a daily basis since my account was hacked, I have also left the official letter using their Support form for 10+ times.

Nothing happened, I haven't received any response and any assistance from Telegram Team. All I can see that my account is still being used and I can see how constantly my account is online.

I'm not sure what needs to be done, to get any assistance from Telegram Team. There is no any Support provided and willingness to help it's users, even Premium users.

7 years of trust and daily usage has been simply destroyed with that attitude.

Highly recommended to avoid using telegram if you really care about your security and money you pay for the service.

10 June 2026
Unprompted review
Rated 1 out of 5 stars

Worst Moderation System Ever

Telegram's moderation system is the worst. This is the 4th time my channel has taken down without any notice(create the same channel FOUR TIMES!). My channel was operating under their TOS. They don't respond to appeals and their spam bot and appeal system are total crap. The company spend millions of dollars on contests and other aspects of the app, but they can't spend a single cent for improving the customer support and moderation. They don't care about the creators hard work. If anyone considering opening a channel or group in here, forget it! They will destroy your hard work.

8 July 2026
Unprompted review
Rated 1 out of 5 stars

I can see that Telegram is really bad…

I can see that Telegram is really bad because they closed my Telegram account for no reason. At the same time, I had invested a lot of money in certain apps on Telegram. Now I've lost all my money because of Telegram. Therefore, you have to be very careful when investing your money in certain apps on Telegram.

30 July 2025
Unprompted review
Rated 1 out of 5 stars

Garbage!

I'd give it MINUS 10. It's garbage. My account was stolen, and because of thier "security" features, I can't do anything! The criminals just keep kicking me out and using my account to send fraudulent messages. And there's NO SUPPORT. I used all emails and channels I could find. Do not use this pile of garbage. Save space on your device.

27 May 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service and too much scammers

Terrible customer service. Imagine having to wait 3 days for a reply after emailing, messaging on support website and on the app itself. Additionally to that there’s so many scammers on the app and telegram does nothing about it.

21 May 2026
Unprompted review
Rated 2 out of 5 stars

Telegram banning

I know a person on Telegram who is abusing the reporting system and getting innocent people banned in exchange for money.

What this person does is take screenshots of someone’s chat and edit them with fake CSAM (child sexual abuse material) images using photomontage/manipulation.

After that, they report the victim. As far as I remember, they specifically send reports to the Australian Government – Office of the eSafety Commissioner.

Then the eSafety office contacts Telegram and claims that the targeted user is selling or distributing CSAM photos and videos.

Telegram bans these accounts immediately without properly investigating the evidence. I personally know hundreds of people who were banned this way despite being completely innocent.

Their only “crime” was becoming victims of false reports and manipulated evidence.

21 May 2026
Unprompted review
Rated 2 out of 5 stars

I have been using this app for a few…

I have been using this app for a few years now mostly to follow news channels and chat with colleagues. The interface is clean, and the folders help keep my chats organized, which I like. My only major complaint is the sipport team because when my friend's account got restricted for no clear reason, it was impossible to get a human response. It is good for daily communication, but do not expect any help if something goes wrong.

15 February 2026
Unprompted review
Rated 1 out of 5 stars

Fraudulent charges and invalid customer service email addresses

I don't subscribe to this company, but my bank account was hacked 30 times for over $100 in a 3-day period. Trying to contact this company to get things resolved is ridiculous every email address they offer up on Google is incorrect Google will not forward the email to said address because they're not real. You can't call them because I don't have a phone number for customer service so the only place I could leave a review or try to get a hold of them was on Google Play and hopefully they read my review and get back to me other than that I've been trying for 4 days to get a hold of somebody and cannot I've never subscribed to them I don't know who they are or what they do I had to look that up. So just a heads up their customer service is atrocious I can only imagine if you are a customer of theirs how bad it is for you.

29 April 2026
Unprompted review

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