Tapi Carpets & Floors Reviews 

102,933
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 17,786 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, often noting their non-pushy sales style. The overall service, from initial consultation to product selection and fitting, is frequently described as excellent and efficient. Many people highlight the high quality of the products and the exceptional skill of the fitters, who are often commended for their professionalism, tidiness, and attention to detail. Consumers frequently express satisfaction with the smooth process, from selection to installation, and appreciate the quick turnaround times. Reviewers consistently recommend the company, often noting their intention to use the service again due to the positive overall experience.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the professionalism and helpfulness of... See more

Product

Users describe positive interactions with product, highlighting a wide choice of flooring options, including... See more

Customer service

Reviewers consistently express satisfaction with the customer service, highlighting it as excellent and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the high standard of carpets and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great recent experience with Tapi Carpets! Stair carpet chosen, measured up, ordered and fitted within 9 days. Very helpful and experienced consultant (Paul) and fitter (Tom) was efficient, tidy and... See more

Company replied

Rated 5 out of 5 stars

Hi, just wanted to say thanks to Steve for all his help when helping my Nan decide on what carpet to have installed in her bungalow. My Nan tells me Steve was very kind, knowledgeable and approachab... See more

Company replied

Rated 5 out of 5 stars

Very helpful staff at Tapi Weston-super-Mare. Matt showed us around all of the samples with no hard sell or pressure. Took the time to explain what different carpets and underlays went well in differe... See more

Company replied

Rated 5 out of 5 stars

Matt was a pleasure to deal with from start to finish. As we are doing a renovation, we first called into Tapi a few months back. Matt’s sales style was friendly and thoughtful noting that we were not... See more

Company replied


Company details

  1. Carpet Store
  2. Bathroom Remodeler
  3. Flooring Contractor
  4. Flooring Store
  5. Interior Designer
  6. Living Room Furniture Store

Written by the company

What a difference a new flooring makes and as the absolute specialists in carpets and floors in the UK you’ve come to the right place. Either visit one of our inspirational showrooms or call to book a free home visit to view the full collection in the comfort of your own home. We offer a wonderful selection of carpet, vinyl, laminate, luxury vinyl tiles and planks, plus all the accessories and underlays you need to get that perfect finish. We pride ourselves on our knowledge, service and choice all at a price that's lower than you'd expect! We offer a huge range of additional services to help, such as a free home measuring and planning service, professional fitting, furniture removal and uplift and removal of your old flooring to name but a few. There ''ain't no mountain too high'' for Team Tapi - just tell us your requirements and we'll make sure it happens! With our 0% Interest Free Credit there's never been a better time to buy! Visit www.tapi.co.uk for your nearest store or to book a free home appointment. See you soon!


Contact info

4.8

Excellent

TrustScore 5 out of 5

103K reviews

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4.8

All reviews

(102,933)

17,688 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

James and Malcolm

James at the Llandudno store had been very helpful in organising a free home visit with the samples we had requested he has been so lovely friendly,helpful and polite. He organised for Malcolm to visit who was on time and called beforehand to confirm his time. He arrived with all the samples we asked for and was extremely helpful answering all questions and gave his advice as to what would work better very professional and friendly and we are definitely using them again very soon to do the rest of the house thank you so much can't wait for our new carpets 😊

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Thank you tapi penge good service VIP…

Thank you tapi penge good service VIP Tina and bob very respectful high quality carpet low price fitters sashi deep Sekhar very professional polite highly recommended everyone we use again tapi penge store only

23 July 2026
Rated 5 out of 5 stars

Went into the Tapi store asking if I…

Went into the Tapi store asking if I could have some cardboard inner tubes to do a craft project in a school. Well…Michael the sales guy could not of been more helpful, he asked how many I required and what size as he would have cut them for me. He then loaded my car with them. Excellent customer service. Thank you.

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Luton's Mark and Andy were amazing!

My partner and I went into the Luton store yesterday, we were looking to recycle some cardboard rolls that the carpets come on. The staff, Andy and Mark, were so helpful, they cut up a roll for us and asked for nothing in return! It was a lovely gesture and we we're glad we could recycle the waste so it would be one less thing going to landfill!

22 July 2026
Unprompted review
Rated 5 out of 5 stars

Visited Tapi on Tuesday

Visited Tapi on Tuesday, asked Jules for advice, she was more than helpful and arranged for Dave the home consultant to call Wednesday. David arrived on time measured up, worked out a price which I was happy with and I paid him there and then in my lounge.
So happy with the service we went back today and ordered another carpet.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Knowledgeable staff and great choice

Clear advice, courteous service,all staff very helpful and knowledgeable.

21 July 2026
Tapi Carpets & Floors logo

Reply from Tapi Carpets & Floors

Hello Susan
Thank you for your wonderful review! We are delighted to hear that you received clear advice and courteous service, and that our staff were so helpful and knowledgeable. We truly appreciate your kind feedback.
Kind regards Jo@Tapi

Rated 5 out of 5 stars

Excellent service

Excellent service. Very friendly, helpful and efficient.

23 July 2026
Unprompted review
Tapi Carpets & Floors logo

Reply from Tapi Carpets & Floors

Hello,
Thank you for your wonderful feedback. We are delighted to hear that you experienced such excellent service and found our team to be friendly, helpful, and efficient.
All the best Jo@Tapi

Rated 5 out of 5 stars

Good service

Friendly and helpful from Ali at drake house Sheffield

23 July 2026
Unprompted review
Tapi Carpets & Floors logo

Reply from Tapi Carpets & Floors

Hello Jane
We're so pleased to hear that our team member at the Sheffield Drake House store was friendly and helpful. Thank you for your wonderful five-star feedback!
Thanks again Jo@Tapi

Rated 5 out of 5 stars

We had a lovely sales rep attend

We had a lovely sales rep attend - James Taylor. He was very helpful and knowledgeable and helped us pick the perfect carpets. Excellent service

23 July 2026
Unprompted review
Tapi Carpets & Floors logo

Reply from Tapi Carpets & Floors

Hello,
Thank you for your wonderful review! We're delighted to hear that our sales representative was very helpful and knowledgeable, assisting you in choosing the perfect carpets. It's great to know you received excellent service.
Kind regards Jo@Tapi

Rated 5 out of 5 stars

Highly professional.

Highly professional, extremely helpful and kind, most definitely Not pushy in anyway. Connor was an absolute star and I would definitely recommend Tapi to my friends and family in the future. All I can say is Thank you so much Connor your kindness was very much appreciated.

23 July 2026
Tapi Carpets & Floors logo

Reply from Tapi Carpets & Floors

Hello Jennifer
Thank you for your fantastic review! We are absolutely thrilled to hear that Connor provided such a professional, helpful, and kind experience without being pushy. It's wonderful that you would recommend us to your friends and family.
Best regards Jo@Tapi

Rated 5 out of 5 stars
Tapi Carpets & Floors logo

Reply from Tapi Carpets & Floors

Hello Brian
Thank you for your wonderful review! We're so pleased to hear that you found our prices competitive and our fitting service quick. We appreciate your kind words.
Thanks again Jo@Tapi

Rated 5 out of 5 stars

Never disappointed

We have used Tapi many times and have always been delighted with the service. Most recently Ronald from Drakehouse, Crystal Peaks was most helpful and knowledgable at advising what flooring would be best for our latest needs.

16 July 2026
Tapi Carpets & Floors logo

Reply from Tapi Carpets & Floors

Hello,
Thank you for your wonderful 5-star review! We're delighted to hear you've consistently been pleased with our service. It's fantastic that our team member was so helpful and knowledgeable in advising on the best flooring for your needs.
All the best Jo@Tapi

Rated 5 out of 5 stars

Simon from Nottingham store was great

Simon from Nottingham store was great. Punctual and friendly, very knowledgeable and have good advice.

23 July 2026
Unprompted review
Tapi Carpets & Floors logo

Reply from Tapi Carpets & Floors

Hello Chris
Thank you for your wonderful review. We are delighted to hear that Simon was punctual, friendly, knowledgeable, and provided good advice. We truly appreciate your kind feedback.
Kind regards Jo@Tapi

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