Excellent products, good quality... Need to improve shipment process as one item was missing 940770119
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The birds seem to like Vivara food better than any others I've bought elsewhere. I only wish that I could use the gift card with online orders.
The entry of the butterfly houses have splinters, which could damage the butterflies. They should be sanded down before shipping.
Company replied
Website is easy to navigate trough, a lot of options available, order is easy and delivery rather quick, been ordering several times during the winter and never an issue
Company replied
Company details
Written by the company
Vivara is dagelijks bezig met het ontwikkelen, produceren en verbeteren van producten voor een diervriendelijke tuin, zodat men een optimale leefomgeving kan bieden voor tuindieren. Dit doet Vivara door hoogwaardige, innovatieve producten te ontwikkelen samen met natuurorganisaties. Zo kan Vivara garanderen dat zowel dier als mens voordeel heeft van de producten.
Contact info
Overloonseweg 11c, 5821 EE, Vierlingsbeek, Netherlands
- 0478-517960
- info@vivara.nl
- www.vivara.nl
4.5
Excellent
8K reviews
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I has sent a different fern to what I…
I was sent a different fern to what I ordered and then told that it is the same fern with two names. And the name they told me it was, isn’t even the name that was with the ferns I received. Either way, I am not getting what I want, I have spent money on something I didn’t want with no offer of correcting the wrong delivery. Shocking customer service. I’m not going to argue a blatant lie.
29 July 2026
Reply from Vivara Nederland
Hello,
Thank you for taking the time to share your experience with us. We understand that it is very disappointing if you do not receive the product you expected and feel that you were not properly assisted. We take your feedback seriously and would like to review it carefully with you, so that we can work together to find a suitable solution.
Cheers,
Team Vivara
great quality and prompt delivery
15 June 2026
Reply from Vivara Nederland
Hello,
Thank you! Great that you rate us so well, we are proud of that.
Cheers,
Team Vivara
Reply from Vivara Nederland
Hello,
Thank you for your warm words, we wish you a lot of joy from our products.
Kind Regards,
Team Vivara
Sanded needed
The entry of the butterfly houses have splinters, which could damage the butterflies. They should be sanded down before shipping.
26 May 2026
Reply from Vivara Nederland
Thank you for your feedback.
We're sorry to hear that the entrance slots of the butterfly houses have splinters. We understand your concern, as the openings should be smooth and safe for butterflies to use.
We appreciate you bringing this to our attention and will pass your comments on to the relevant team so they can review the finishing of these products and the quality control process.
Thank you for sharing your experience
Greetings,
Team Vivara
Alles weer perfect in orde.
18 May 2026
Reply from Vivara Nederland
Hallo,
Dankjewel voor je mooie beoordeling! We waarderen het enorm dat je de tijd hebt genomen om dit te delen.
Groetjes,
Team Vivara
Reply from Vivara Nederland
Hello,
Thank you for your trust in Vivara.
Greetings,
Team Vivara.
Right food for animals in our garden
26 November 2025
Reply from Vivara Nederland
Hallo,
Wat goed om te horen dat alles naar wens is. Dat is precies waar we het voor doen.
Groetjes,
Team Vivara
Alles was prima en snel gelevered
7 November 2025
Reply from Vivara Nederland
Hallo,
Wat fijn dat alles goed en snel geregeld is. We hopen dat je veel plezier hebt van je bestelling en dat het de dieren in je tuin een mooie plek geeft.
Groetjes,
Team Vivara
Vetbollen condition
One box of vetbollen was fine, and the other, with insects in the vetbollen, was basically a box of crumbs.
16 October 2025
Reply from Vivara Nederland
Hallo,
Wat vervelend om te horen dat een van de dozen vetbollen bijna alleen uit kruimels bestond. We nemen dit mee om de kwaliteit te verbeteren.
Groetjes,
Team Vivara
Bad service
The delivery was postponed with the reason that they are busy. Sent email but the company could not even give the estimated delivery date.
18 September 2025
Reply from Vivara Nederland
Hello,
We’re sorry to hear that your delivery was delayed and that you weren’t given an estimated arrival date. We understand that this can be very frustrating and appreciate your feedback, as it helps us improve our communication process.
Kind regards,
Team Vivara
Reply from Vivara Nederland
Hallo Paulius,
Bedankt voor je geweldige beoordeling! We zijn superblij dat je tevreden bent met onze service en producten. Jouw positieve feedback motiveert ons om elke keer weer ons best te doen.
Als je in de toekomst nog iets nodig hebt of vragen hebt, aarzel dan niet om contact op te nemen. We helpen je graag verder!
Groetjes,
Team Vivara
Reply from Vivara Nederland
Hi,
Thank you for your review!
We love to hear that you are happy with our products and service.
When you in future have any questions we are here to help you.
Greetings,
Team Vivara
Easy to order and good products
Website is easy to navigate trough, a lot of options available, order is easy and delivery rather quick, been ordering several times during the winter and never an issue
25 February 2025
Reply from Vivara Nederland
Dear customer,
Thank you very much for your wonderful review!
We are very happy to hear that you are so satisfied with our service and products. Your positive feedback means a lot to us and motivates our team to continue doing our best for you.
If you have any questions, requests, or suggestions in the future, we are always happy to assist you.
Best regards,
Your Vivara Customer Service
Very good quality products
Very good quality products (seeds, dried worms, fat blocks): the garden birds love it!
17 January 2025
Reply from Vivara Nederland
Dear Anne-Laure,
Thank you very much for your wonderful review!
We are very happy to hear that you are so satisfied with our service and products. Your positive feedback means a lot to us and motivates our team to continue doing our best for you.
If you have any questions, requests, or suggestions in the future, we are always happy to assist you.
Best regards,
Your Vivara Customer Service
Quick and complete
Quick and complete. A very nice site!
This was my second order. Will order again!
28 March 2024
telefonisch contact met Marianne over…
telefonisch contact met Marianne over levering en retour sturen
20 February 2024
Just because it's never perfection.
16 January 2024
A business that only thinks about money and not their customers
I have been a customer of Vivara for many years in Denmark.
But I have never experienced a service as poor as the one I (and others) are experiencing now.
I ordered goods (again) 08-01-2024 and have still not heard anything from the company (16-01-2024). But the money for the item was already withdrawn after 2 days. So why should customers at Vivara put up with that kind of customer service?
It is rude to the customers, and not something that belongs in 2024.
If you don't have enough staff to serve the customers, maybe it's better to look in the organization, and get rid of some of all the managers that are there, and then hire some employees who can actually dispatch the customers' goods.
The customers at Vivara do not have to act as Bank for Vivara, as we actually do now. There are actually consumer protection laws for that in the EU, and specifically in Denmark, where I live.
So I cannot in any way recommend people to shop at Vivara. Find another place to buy bird feed and the like.
8 January 2024
Unprompted review
Good products...
Excellent products, good quality... Need to improve shipment process as one item was missing 940770119
2 October 2023
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