Ubisoft  Reviews 

The most unprofessional customer service I've experienced from a AAA gaming company. Have a game that won't work, have sent them everything they asked for and gave them all information they needed as well. Just to hear back over 3 weeks later with them seeing if I still needed help. I did, and they sent me through the same exact steps they had me go through previously, steps of which fixed nothing. I ask for refunds, to speak with a supervisor and everything I ask or say is ignored and they repeat the process of asking for the same junk again. Overall, I will never purchase anything related to ubisoft again. Especially since they put out half baked unfinished games in terrible states every time they release a new title.

Got malware and my account got hacked.
Made a ticket and in nice long words they basically sad go f yourself we don't care

've bought 8 of their Assassin's Creed games, and the way they responded—by not even bothering to support me when I lost my email—has completely destroyed my trust in this company. I've never seen a company with such poor quality service, and I'm certain I will never buy games from them again.

Seriously? Why is accounts mandatory just to play a goddamn single player game!? I hate it when publishers force their consumers to sign up to for an account just to play single-player games.

Ubi being anti-consumerism as always. Constant DRM, buggy messes in their games, butchered remakes, milks Assassin's Creed, laysoffs developers. I can list more. Do not play their games.

Deserves zero stars. Forces you to create an account just to play a damn game, then constantly throws up errors preventing you from creating said account!
Cant play the game and cant create an account. Utterly shambolic. Glad it was a free game at least, as I'll nevervspend a penny on this trash companies products...

This company is terrible and the best would be to shut it down. Customer Support is lazy and don't provide solutions. The Server have connection issues, the programmer are unable to fo their job.
UBISoft ------> never again!!!

Genuinely shit never spending on their products

I tried to buy a set from the AC Odyssey game when I server error popped up, preventing the sale. They took my money but are refusing to honor that purchase. Customer support even acknowledged that the error was on their end and still continue to try and close my case with 0 resolution. Absolutely disgusting customer support.

Edit: I had to do the impossible and managed to get Playstation to grant the refund Ubisoft refused to resolve. And their response to the whole thing? Was to just tell me "all the best". Never buying another unisoft game ever again. 11 years of loyalty to this brand and this is how they "resolve" problems.

just horrible

Absolutely incompetent support! I have an 8-year-old account (popadjopa99RUS, Level 47) and facing a technical linking error. The agent in Case #25951471 ADMITTED that it was an "accidental activation" but refused to help, ignoring their own policy (Article 000111797). On top of that, their website is BROKEN (Server Error), making it impossible to fix it myself. They just close tickets and hope you go away. This is how Ubisoft treats loyal veterans!

I tried to change the email on my Ubisoft account after losing access to the old one. Even though I could still fully log in to Ubisoft, their support sent me a broken confirmation link that immediately blocked me.
Instead of helping, they lied repeatedly, ignored everything I told them, and kept trying to close my ticket as fast as possible. Their support is deliberately incompetent.
I will never spend another dollar with Ubisoft. Think about how much time and money you've spent on their products — it can all go up in smoke the moment you need support. Don’t make the same mistake.

My account had been hacked a while ago and I recently had sent a ticket to ubisoft trying to recover my account. I HAVE the ORIGINAL EMAIL, Screenshots of Welcome to Ubisoft email and so. Yet they answer me in 2 minutes saying that ubisoft takes account security seriously etc, I tried like 20 times and 20 times I got an automatic response. Honestly, I had never seen any support like this before, it’s far beyond useless. There is no word to describe it.

There are much better game developers.

Can't even change my password on this, or too much work.

Worst servers not one get any gane for unisoft

I’ve been buying Ubisoft games for a long time, starting around 2011–2013, Assassin’s Creed 2 was one of my first. Back then, I didn’t think twice, you buy a game, you own it, simple as that. Everything worked fine, no issues during those years. Recently, around January, 2026, I tried going back to it

But then you realize some parts are just gone now. Servers shut down, features missing, and there’s nothing you can do about it. I understand why companies do it, but still, it feels wrong from a user side. You paid for a full experience, and now it’s incomplete. Makes you think twice before buying older titles again

Man is nog nie eens in zijn scope en headshot hoe in de kkr is da mogelijk bro fix je kkr spel

Game disconnects me from game and wont let me join back to ranked after 13 times i want to throw my pc out the window because of this experience fix your game you slag

My email that was connected to my account was compromised and I had no access to it so I filled in a form with some information. The same day or the day after I got an email through my other email of course and I got in touch with a live agent. The agent asked questions about the account and I provided the information that I knew, and just like that I could change out the email on my ubi account without no extra step crap. Glad live support like this exists unlike google..

They blocked my account because i logged in from a different country, the sms authentication simply didn't work and they were mocking me when i asked for help. This company needs to be bought by some serious people and restructured. The entire customer support team needs to be let go and rebuild and they need to allow owners of their games to actually own the game they buy. You are essentially paying to rent a game until some day they block your account for no reason. Its a dead company, don't buy their games.