TrustedHousesitters Reviews 

29,988
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 8,094 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional organization, helpful vetting processes, and wonderful sitters who take excellent care of pets and homes. People find the platform very practical, easy to navigate once familiar, and extremely valuable for organizing travel and reliable care. However, some people mentioned that the website can occasionally feel a bit clunky or difficult to navigate when searching for specific functions. Additionally, a few consumers expressed frustration regarding recent price increases and additional booking fees added on top of their annual memberships.

What people talk about most

Service

Reviewers mention positive feedback about service, expressing immense appreciation for the reliable platform... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that setting up an... See more

Staff

Consumers find staff to be positive, highlighting that sitters are wonderful, caring, and professional... See more

Website

Users describe ambiguous interactions with the website, reflecting mixed feelings about its usability. While... See more

Price

People report negative experiences with price, expressing strong dissatisfaction over recently introduced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our house sitter, Craig Deadman, was fantastic. This was a blessing in disguise, as we had already settled on a housesitter, Mary, with whom we had met and gone through the details, when she cance... See more

Rated 5 out of 5 stars

Our previous house sitters have been in the UK,as well as both myself and my husband house sitting for various pets…. Which has always been a 5 star experience. As we now reside in Spain,we were conce... See more

Rated 5 out of 5 stars

I love this service. It enables me to travel without breaking the bank to pay for pet care. My dog can stay comfortably at home, in a familiar environment, and has always been in good, caring hands.... See more

Rated 5 out of 5 stars

We are so happy with the professional way you organise everything and help us to find such great sitters for our pets. Everytime we have bern totally satisfied with your skills and the profiles and ea... See more


Company details

  1. Pet Sitter

Written by the company

TrustedHousesitters is the altruistic way to find a house and pet sitter when you're next going away. It provides a real win-win. Home and pet owners can find rated people happy to care for their home and pets in return for a retreat worldwide. If you have any questions then call or email one of our customer service agents who are all experts in house sitting, having been members of TrustedHousesitters.com themselves.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

30K reviews

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4.4

All reviews

(29,988)

8,113 reviews in the last 12 months

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Rated 5 out of 5 stars

It was so simple

It was so simple. Create a profile and wait for people to reply and chose someone to look after your pet.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Steve and Erica were wonderful hosts

Steve and Erica were wonderful hosts, and I had a truly lovely stay at their beautiful home in Upshire. The house is very comfortable, peaceful and surrounded by beautiful countryside.

Mynx and Smoke are lovely cats with very different personalities, and they were a real pleasure to look after. Steve had prepared everything very clearly in advance, including their feeding routine and all the practical details, which made the sit easy and enjoyable.

I felt very welcome and completely at ease in the house, and I had a wonderful time there. I would happily return and would highly recommend Steve and Erica to other house sitters.

20 August 2026
Rated 3 out of 5 stars

Fees

Fees! If you have no record of cancellations you should not have to pay to confirm a sit. There is already a membership fee.

Dual sitter fee! If I depart on the 15th and start a sit on the evening of the 15th I’m not overlapping. Why is it that if I pay an additional fee to be a dual sitter suddenly overlapping is not a problem?

1 September 2026
TrustedHousesitters logo

Reply from TrustedHousesitters

Hello Andy,
Thank you for sharing your feedback. We understand your concerns regarding booking and dual sitter fees, as well as how they impact your membership experience. Your comments have been shared with our teams. If you ever need assistance with your account, our support team is always happy to help.

Rated 5 out of 5 stars

Great first trip away using trusted pet…

Great first trip away using trusted pet sitters.
Very happy and will definitely stay a member and use the service. We were gone for 5 weeks and we came home to a very happy healthy dog, and a house in perfect order.

25 July 2026
Rated 5 out of 5 stars

The service works! And is easy to join, use and realize the benefits

I recently joined Trusted Housesitters and the experience so far has been very positive. The information available in their website and platform has been very clear and allowed us to make an informed decision to purchase a membership and set up our Housesitter profile. The tips and help articles include helpful information which allowed us to secure our initial housesit in a short time.
The app is easy to use and responsive. I also appreciate the multiple options to recieve information via the app or email, or both. The value is good for the membership and sit fees, which we incur only when a sit is confirmed.
I believe the format and service provided by Trusted Housesitters allows for home and pet owners to put their trust in the process and the people who are vetted and applying for house sitting opportunities. I am happy to recommend, and have done so already, this service to friends and family. Thanks!

2 September 2026
Rated 2 out of 5 stars

Most of our profile was missing from…

Most of our profile was missing from your redesigned web site. We have spent a lot of time building our past profile, now its gone missing.
I am not sure whether we can be bothered to create a new one. Can't you techies leave stuff alone......if it not broken. don't' fixit!!!

1 May 2026
TrustedHousesitters logo

Reply from TrustedHousesitters

Hello David,
Thank you for sharing your feedback. We understand how frustrating it is to lose access to profile information you worked hard to build, especially after a site update.
Profile content should not be lost during a migration. Please reach out to our support team directly via Live Chat with your account details so we can investigate and assist in restoring your profile.

Rated 5 out of 5 stars

I love Trusted Housesitters

I love Trusted Housesitters! Great sits; and a great process. I have had wonderful trips away and have met some great hosts. Have recommended to several friends, and they have had a great experience too!

30 August 2026
Rated 5 out of 5 stars

Brilliant

Brilliant, the whole experience of finding, communicating with and sitting is so well thought out. No confusion or unexpected issues so far. Excellent service!

27 August 2026
Rated 1 out of 5 stars

10 years with TH

I've been with Trusted Housesitters for over 10 years. I think their prices are getting ridiculous. especially now being on a basic backage you have to pay an additional £9 per booking. I think it's pure greediness as my basic pavkage is already £179 a year. To upgrade to the full package you are looking at £300 plus. Starting to feel that it may not be worth it.

5 September 2026
Unprompted review
TrustedHousesitters logo

Reply from TrustedHousesitters

Hello Chrysilla,
Thank you for being a member of our community for over 10 years and for sharing your feedback with us. We sincerely appreciate your long-standing support and hear your frustration regarding our current pricing structure. The booking fee helps cover the increasing operational costs of running a global platform, particularly our investments in member support, trust and safety, and platform reliability. That said, we hear your concerns loud and clear, and your comments have been shared directly with our teams.
We truly value your decade with us and hope to continue supporting your house sitting journey.

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