Threadbare Reviews 

2,859
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,885 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic quality of the clothing, noting that the items feel well-made, look stylish, and perfectly match their online descriptions. Many people also highlight the exceptionally reasonable pricing alongside fast delivery services, making their overall online shopping experience highly convenient and satisfying. Some reviewers were not happy with occasional product defects, mentioning frustrating issues like clothing fading quickly after washing or poor material tearing easily. A few consumers also experienced troublesome problems with incorrect orders, such as receiving the wrong size or dealing with frustrating return delays.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great fit, comfort, and... See more

Quality

People report positive experiences with quality, expressing high satisfaction with well-made and durable... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast dispatch times and... See more

Order

Customers had ambiguous experiences with order processes. While many reviewers praised the fast delivery,... See more

Price

Users describe positive interactions with price, consistently highlighting affordable and reasonable costs... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Spotted this shirt in a sale, needed something summery but not too flashy or ‘busy’, in colours matching my personal palette. Arrived very quickly, perfect fit, in nice soft cotton fabric. Recommended... See more

Rated 5 out of 5 stars

Love, love, love Threadbare! As long as I choose the right size, I know it will be a perfect fit. Which is more than can be said for many clothing companies! It makes things so much easier, especi... See more

Rated 5 out of 5 stars

Just picked up one of your shirts from next for a live astronomy show I'm doing this week and absolutely love the quality and look. It feels well made and the price was very reasonable. Overall wo... See more

Rated 5 out of 5 stars

I ordered (3x med vest black,grey,white)via boohoo and wasn’t sure what the product would be like but thought £20 for 3 vest I could afford to take a punt. Wow so glad I did, I am 5’8” and 72kg and or... See more


Company details

  1. Clothing Store

Written by the company

We combine style with everyday needs to create purposeful product that’s made to last. With a focus on elevated everyday essentials, meet your new forever investment pieces. Effortless styling meets a fresh attitude for fashion favourites at affordable prices.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.5

All reviews

(2,859)

1,825 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Excellent style, shape and colour from threadbare.

Fabric style, shape and quality are excellent as ever with threadbare. I've been buying gents clothing for many years.
Unusually the delivery service wasn't up to standard. Could only track the delivery for a short period of time and got no notification that the parcel was delivered to the local Royal Mail post office shop. But by asking the shop and showing my driving licence they handed the delivery over to me.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Top marks for delivery and fit.

Delivery was prompt, but what I was most pleased with was the fit - I rarely purchase online, because of sizing uncertainty. However, I decided to take a chance due to the colour, style and competitive price. Very happy I did and will be purchasing more from Threadbare.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

A jacket worth waiting for!

Have wanted a trench jacket for a while but none seemed classic, stylish & modern but this one has it all. It arrived very quickly. True to size but roomy enough for a sweater or sweatshirt. Feels well made & will be durable. Excellent jacket, am really pleased with it - glad I waited to find it!

4 September 2026
Unprompted review
Rated 1 out of 5 stars

Waiting for a QR code for 5 days

I have emailed customer service 5 times and still no QR code. Waiting for a QR code for 5 days, returns portal is a scam and shows an error.
Bad customer service.

3 September 2026
Unprompted review
Threadbare logo

Reply from Threadbare

Good morning Hannah,

We are truly sorry to hear about this, please reach out to our customer service team who will be happy to help.

They are contactable on customerservice@threadbare.com

Kind regards,
Threadbare customer care team.

Rated 5 out of 5 stars

Psyched

Great shirt, wonderful quality. I got it as a gift and received plenty of compliments on it. Stylish!

3 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible return policy

Returned two items . Which were fine but didn’t fit me . The returns process is a joke. They only partially turned my money despite stating I would have free returns on my first order . The returns process took weeks and several complaints to get some of my money back. Absolutely terrible returns policy.

8 August 2026
Unprompted review
Threadbare logo

Reply from Threadbare

Hi Tracy,

Thank you for sharing your experience. We’re genuinely sorry that you were left frustrated by the returns process.

We understand how disappointing it must have been to wait for your refund and have to contact us several times. We’re also sorry for any confusion around the free returns offer.

We really appreciate your feedback and will share it with the relevant team as we continue to improve our service.

Kind regards,
Threadbare Customer Service Team

Rated 1 out of 5 stars

Still haven't received my item

Still haven't received my item

17 August 2026
Threadbare logo

Reply from Threadbare

Hi Hayley,

We are sorry to hear this, so that we can assist you with your order please contact our team on customerservice@threadbare.com

Kind regards,
Threadbare customer services.

Rated 1 out of 5 stars

Item not delivered

Item not delivered

14 August 2026
Threadbare logo

Reply from Threadbare

Good morning,

Thank you for leaving a review.

We have double checked this for you and can see that your order is showing as being handed to a person on the delivery evidence provided by the courier.

If you would like to discuss this further, please contact our team on customerservice@threadbare.com

Kind regards,
Threadbare customer service team.

Rated 1 out of 5 stars

Paid for next day delivery on Thursday…

Paid for next day delivery on Thursday at 11am it is now Monday and haven’t received my order. First time ordering will never be ordering again.

27 August 2026
Unprompted review
Threadbare logo

Reply from Threadbare

Good morning Claire,

Thank you for leaving your review.
I can see our team have reached out to you regarding this issue.

Please speak to our team who will be happy to assist further.

Kind regards,
Threadbare customer services.

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