TheCostumeShop.ie Reviews 

4,045
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 362 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredibly fast and efficient delivery service, with many orders arriving next day or sooner. People frequently highlight the high quality of products, especially costumes, noting their excellent condition. Reviewers also commend the brilliant and helpful service, describing the overall process as smooth and easy, from ordering with a great selection to efficient handling of collections and returns. Conversely, a small portion of people felt that some items arrived damaged, faulty, or of poor quality, including missing parts or torn seams. A few also experienced inconsistent sizing, with costumes not always matching described measurements.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the incredibly fast and prompt... See more

Product

Users describe positive interactions with product, consistently expressing satisfaction with the quality and... See more

Quality

Reviewers mention positive feedback about quality, with many consistently expressing satisfaction with the... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of online ordering and prompt... See more

Service

Customers had positive experiences with service, consistently describing it as fast, reliable, and efficient.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazing shop. Repeat customer here! Great value on costumes & each costime i have bought has been of high quality. My order arrived within 24 hours, three days quicker than I expected. I am happy t... See more

Rated 5 out of 5 stars

Great experience with the CostumeShop! I ordered stuff for Halloween a week out and they had guaranteed shipping which arrived in 3 days. Unfortunately one of the items was missing, looks like the p... See more

Rated 5 out of 5 stars

I wasn’t happy with the size and style of my first order. Reordered and accidentally ordered two. long story short the double order came and was perfect I sent back both others and within 3hrs of my t... See more

Rated 5 out of 5 stars

Spooktacular service! Aisling was absolutely amazing—so friendly and super helpful from start to finish. She made finding the perfect costume a total treat (no tricks here!). The quality was fang-tast... See more


Company details

  1. #1 of 1 best companies in Costume Store

Written by the company

Ireland's Biggest Selection of Costumes & Fancy Dress Costumes. 100% Satisfaction Guarantee on all Fancy Dress Costumes! And big online Discounts. www.TheCostumeShop.ie


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(4,045)

360 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Fast and reliable service on multiple occasions. Very happy with the quality of the items bought every time. Staff friendly and helpful too.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

forgot to add delivery

forgot to add delivery, Was sent a link to pay for delivery and there was no delays in my order been sent , happy with the item as well , Great Customer service

18 June 2026
Unprompted review
Rated 1 out of 5 stars

I think it's pretty sneaky that you…

I think it's pretty sneaky that you don't advertise the full price. When you're dealing with private clients VAT is not refundable and should be advertised from the outset, not at the end of the transaction

Very sneaky

25 May 2026
Rated 5 out of 5 stars

Highly Recommended

I absolutely cannot rate these guys highly enough. Three times I was back & forth to arrange my purchase that I needed same day at short notice and three different members of staff really got on board, brainstorming for a solution to make it happen, particularly Steve. He arranged for a collection outside of opening hours and made my 8yo son very happy indeed as he can now go see the new Mandalorian movie in style. In future, this is where I'll be coming for my son's costumes and I have no hesitation recommending The Costume Shop to whoever is reading these reviews.
Seriously, in a world where staff & Customer Care in general are indifferent when it comes to assisting, it is refreshing to receive this level of service.
Five stars all the way.
Thank you.

22 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing shop highly recommended.

Amazing shop. Repeat customer here! Great value on costumes & each costime i have bought has been of high quality. My order arrived within 24 hours, three days quicker than I expected. I am happy to recommend this store. Well done to The Costume Shop team!

19 May 2026
Unprompted review

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