Bad experience overall, although the parcel was delivered on time, flowers are much smaller than what appears in the photo, my order included a box of chocolates that never arrived. What is totally... See more
Company replied
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See what reviewers are saying
£65 bouquet arrived on time - but the box had been damaged and 3 white roses look half dead :( They were for my mum's birthday & to cheer her up because she fell and is now recovering from a fract... See more
Company replied
I am located in Germany and I was looking for a website to send flowers to my friend in Spain. In the end I chose Colvin, because the flowers looked elegant, and the extra gift choices are classy an... See more
Company replied
It was tricky ordering flowers in Spain from an address in England. This company was extremely helpful when I ran into problems with the 'post code' and my friend sent a picture of the flowers which... See more
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Company details
Written by the company
We like people more than flowers, and that's saying something. Our field-fresh flowers and plants bring extra freshness to make everyone's days feel vibrant. Plus, we include the Always Fair Guarantee to give you extra security and protection, so you will be fairly compensated if something isn't as promised.
Contact info
Contact: https://colvin.elevio.help/, Spain
- www.thecolvinco.com
3.5
Average
6K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Bad experience overall
Bad experience overall, although the parcel was delivered on time, flowers are much smaller than what appears in the photo, my order included a box of chocolates that never arrived.
What is totally weird is that they offered me a €5 refund, even though the chocolates cost €9. Disappointing behavior, I do not recommend this company at all, better to go to a local florist.
3 May 2026
Unprompted review
Reply from Colvin
We sincerely regret the experience you describe and fully understand your disappointment, especially as the order was incomplete and the size of the flowers did not match your expectations based on the images.
We are also sorry for the confusion regarding the chocolates and that the compensation offered did not feel appropriate in relation to the missing item. We understand that situations like this can directly affect your trust in our service, and we regret not having met your expectations.
Thank you for sharing your feedback, as it helps us review both our order management and the solutions we provide in these cases.
We truly apologize for the inconvenience caused.
I do not know why this business still…
I do not know why this business still exists. I have ordered from them 2 times. They were never able to deliver on time. No matter what delivery option you choose. Avoid them or be ready to be disappointed
14 February 2026
Unprompted review
Reply from Colvin
We’re truly sorry to read about your experience and understand how frustrating it must be to face delivery issues more than once.
Meeting promised delivery times is essential, especially when orders are placed for special occasions, and we sincerely regret that we did not meet your expectations on either occasion. While logistical challenges can sometimes arise, we recognize that this does not lessen the disappointment caused.
We appreciate you taking the time to share your feedback. Experiences like yours highlight areas where we must continue improving to provide the reliable service our customers expect and deserve.
Paid for a package and they didn’t deliver!
I ordered a pack from Colvin on the 8th of January to be delivered on the 16th for my wife’s birthday. The day came and I received an email that the package was delivered but when I got back to my address there was nothing, I checked with my neighbours, nothing. I contacted both Colvin and the delivery company CTT express about this and both have been incredibly unhelpful.
Colvin sent a “justificante de entrega” but you can clearly see my NIE number is missing, meaning the driver didn’t deliver it to me, or anyone for that matter. He also didn’t even try calling me when he supposedly delivered my package.
I can’t call Colvin as their phone number doesn’t work and now I am receiving no response to my emails.
I spent money on a gift for my wife’s birthday and so far I have received nothing. I want a refund or my package!
Will not be using Colvin again!
16 January 2026
Unprompted review
Reply from Colvin
We sincerely regret the experience you describe and understand the frustration of not receiving a birthday gift you had planned and paid for, especially when communication has been difficult. This is not the level of service we aim to provide.
We also understand your disappointment with the delivery confirmation and the lack of response from both the courier and our team. Feedback like yours highlights areas where we need to improve both the delivery process and our customer communication.
We are truly sorry for the inconvenience caused and appreciate you sharing your experience.
Incompetent at the basics
Delivery was delayed again and again without a clear reason. They eventually called for specifics on the delivery address and then blamed it on an incorrect address. Which was a complete fabrication as I have sent many shipments without issue in the past. They waited ages to respond to my complaint, only yo acknowledge that the shipment was eventuslly delivered. No refund, zero compensation, nothing. Will not use this company again.
31 December 2025
Unprompted review
Reply from Colvin
We sincerely regret the experience you describe and understand how frustrating it is to face repeated delivery delays without clear communication, especially when the address had worked correctly in the past. This is not the level of service we aim to provide.
We also understand your disappointment regarding the lack of compensation and the slow response you received. Feedback like yours is taken seriously, as it helps us identify areas where our delivery coordination and customer communication must improve.
Thank you for sharing your experience. We are truly sorry for the inconvenience caused.
Los Flores llegó en punta del día
Los Flores llegó en punta del día. Mi Amiga mi dojo qué los Flores fueron muy bonito y tiene el huele maravillosa.
23 December 2025
Unprompted review
Reply from Colvin
¡Muchas gracias por tu comentario!
Nos alegra mucho saber que las flores llegaron a tiempo y que a tu amiga le encantaron, tanto por su belleza como por su aroma.
¡Gracias por confiar en nosotros! 🌸
Beautiful Online, Disappointing in Reality
So I wanted to surprise my wife with a stunning bouquet of flowers. Did a lot of research and saw that Colvin did big beautiful seasonal bunches. Delivery was fine, but the bouquet was a joke.
All of their photos of the bouquet looked like a large group of flowers, but what arrived were a few wilted flowers that could be cupped in two hands. Nothing like the large bunch showed online. I understand they are never going to look as good as the display photos, but what was shown was nothing like what arrived.
Very disappointed.
10 December 2025
Unprompted review
Reply from Colvin
We’re very sorry to read about your disappointment, especially as the bouquet was meant to be a special surprise for your wife. We understand how frustrating it must be when the product received does not match the expectations created by the images shown online.
Our bouquets are made with seasonal flowers, which can vary, but the size, freshness and overall presentation should always reflect what we promise. We regret that this was not your experience and appreciate you sharing this feedback, as it helps us review and improve both our product presentation and quality controls.
Thank you for taking the time to leave your review, and we’re sorry that this occasion did not turn out as expected.
ESTAFADORES
The order was not delivered on the specified date, and they canceled the order without providing any explanation. They have not refunded my money either. You are scammers, and we will take legal action. I DO NOT RECOMMEND PURCHASING ANYTHING FROM COLVIN. Don't believe their response: they have 11 emails from me, with the order identified, and they haven't replied to any of them. It's unbelievable. We are going to take legal action.
5 December 2025
Unprompted review
Reply from Colvin
Lamentamos sinceramente la experiencia que describes. Esto no refleja el nivel de servicio que queremos ofrecer. Nos gustaría revisar tu caso para entender qué ha ocurrido con tu entrega y el estado del reembolso.
Por favor, contáctanos a través de nuestro servicio de atención al cliente.
Agradecemos que nos hayas informado de lo sucedido y trabajaremos para resolverlo cuanto antes.
Delivery is a joke
They promised a delivery on a specific day and that was the main reason I ordered from them. Now 2 days already have passed and the order still not delivered. I’ll never use them again.
Update: after 4 days (!) the flowers finally arrived, and of course they were all dry, and went straight into the bin. It was an offence to a recipient and made me embarassed. I wished I never sent anything.
9 October 2025
Unprompted review
Reply from Colvin
Hola,
Lamentamos mucho lo ocurrido con tu pedido 😔.
Sabemos que es muy importante que el ramo llegue a tiempo, y nada de lo que digamos logrará cambiar la decepción 💔.
Trabajamos constantemente con nuestros proveedores logísticos, para evitar que este tipo de situaciones sucedan, pero a veces no podemos controlar ciertos imprevistos que surgen en alguna entrega.
Gracias por tu comprensión.
Un saludo del equipo de Colvin💐.
Sending flowers to my friend in Spain
I am located in Germany and I was looking for a website to send flowers to my friend in Spain. In the end I chose Colvin, because the flowers looked elegant, and the extra gift choices are classy and interesting.
I had a small issue (it was my mistake), which was solved very fast. I corrected my order, and it got to my friend the next day! The delivery company that was used was also very professional.
My friend was very impressed with the flowers and the chocolates I sent her.
30 September 2025
Unprompted review
Reply from Colvin
Hola,
Gracias por tu reseña, estamos realmente felices y orgullosos de haber logrado cumplir con tus expectativas💕.
Un saludo del equipo de Colvin🌿
Misleading Website Photos and Dismissive Customer Service
I ordered a bouquet as a congratulatory gift for a birth, and was shocked when I received photos of the flowers—they arrived wilted and in very poor condition. It was embarrassing, as this was the first thing the recipient noticed.
When I contacted customer service and shared the photos, they claimed the flowers looked fresh and refused to offer a refund. This response was dismissive and unhelpful.
The bouquet looked nothing like the images on their website, which are clearly misleading. I strongly recommend avoiding this service. You're better off using a reputable local florist who will deliver fresh flowers and treat your order with care. Don't waste your time or money here.
10 July 2025
Unprompted review
Reply from Colvin
Hola,
Lamentamos saber que tu experiencia con Colvin no ha estado a la altura de las expectativas. Nos esforzamos por brindar un servicio de alta calidad, y por eso nos entristece escuchar que no has quedado satisfecho 😞.
Queremos asegurarte que tomamos tus comentarios en serio y estamos trabajando para mejorar nuestros servicios. Valoramos tu opinión y esperamos poder recuperar tu confianza en el futuro. Sentimos mucho lo sucedido y agradecemos tu paciencia y comprensión.
Un saludo del equipo de Colvin
Bad customer service
I’ve been using Colvin for a while now and was very happy with the service. Everything went well. But it’s when problems arise that you truly see the attention to customer satisfaction. I bought a pack of 3 vases and flowers for my wife celebrating the birth of out son. One of the vases arrived broken and I asked them to resend the broken base. They said it was not possible and only gave a 2€ refund. This doesn’t even cover the shipping costs. I’m very very disappointed with this customer service.
28 June 2025
Unprompted review
Reply from Colvin
Hello,
We're sorry to hear that your experience with Colvin didn't live up to your expectations. We strive to provide high-quality service, so we're sad to hear that you weren't satisfied. 😞
We want to assure you that we take your comments seriously and are working to improve our services. We value your opinion and hope to regain your trust in the future. We're very sorry about this and appreciate your patience and understanding.
Greetings from the Colvin team
Amazing service and the staff members…
Amazing service and the staff members are quite interactive and knowledgeable
20 May 2025
Unprompted review
Reply from Colvin
Hola,
¡Muchas gracias por tus palabras!
Nos esforzamos mucho para que recibáis el mejor servicio posible, y nos alegra que tu experiencia haya sido tan buena😄.
Esperemos volver a verte pronto.
Un saludo del equipo de Colvin🌺.
Its scam
Its scam! I ordered, Put everything correct and then they claimed the Adress would be wrong (saw it happen with other people too) and therefore the package was never delivered. Had to Fight with my bank to get my Money Back. The company ghosted me, when I asked for clarification. They dont have a Service, only automated Messages. So I received 100x the same automated Text. Scam, scam, scam!!!
14 February 2025
Unprompted review
Reply from Colvin
¡Hola!
Por favor, indícanos el número de tu pedido para que nuestro equipo pueda echarle un vistazo a tu caso y ver qué es lo que ha sucedido😊.
Recuerda que para poder avisarnos tienes que abrir incidencia desde ""Mis pedidos"" y seleccionar en tu pedido la opción ""Reportar incidencia"".
También puedes escribirnos a través de hello@thecolvinco.com indicándonos el número de tu pedido para poder ayudarte.
Un saludo y gracias 🌹
KEPT MY MONEY-UNFAIR
I placed an order that didn’t go through because of a website error, so I started over. Now I have two orders and they refuse to cancel one, even though it was clearly a technical issue. Very disappointing and 0 customer love.
1 May 2025
Unprompted review
Reply from Colvin
"¡Hola!
Por favor, indícanos el número de tu pedido para que nuestro equipo pueda echarle un vistazo a tu caso y ver qué es lo que ha sucedido😊.
Recuerda que para poder avisarnos tienes que abrir incidencia desde ""Mis pedidos"" y seleccionar en tu pedido la opción ""Reportar incidencia"".
También puedes escribirnos a través de hello@thecolvinco.com indicándonos el número de tu pedido para poder ayudarte.
Un saludo y gracias 🌹"
The whole experience was terrible
The whole experience was terrible. I purchased a flower arrangement for my mom and grandmother, with "guaranteed" delivery on Mother's day (that was the whole point). The order arrived 2 days later, flowers in bad condition and Colvin didn't take responsibility. Their customer service agents were like talking to a robot and they only reimbursed 10% of the total price. I will never again buy from them
5 May 2025
Unprompted review
Reply from Colvin
"¡Hola!
Por favor, indícanos el número de tu pedido para que nuestro equipo pueda echarle un vistazo a tu caso y ver qué es lo que ha sucedido😊.
Recuerda que para poder avisarnos tienes que abrir incidencia desde ""Mis pedidos"" y seleccionar en tu pedido la opción ""Reportar incidencia"".
También puedes escribirnos a través de hello@thecolvinco.com indicándonos el número de tu pedido para poder ayudarte.
Un saludo y gracias 🌹"
Disappointing
At least they have been efficient to refund me the order that I never received... Thanks to the customer service for that.
My experience
My order was supposed to be delivered on thu 17th in Madrid between 9:00 and 18:00.
All day waiting for it at home.
We are on 18th, and zero update from Colvin or the delivery company BeePack. So no clue when the flowers will arrive, and in which state, after transiting for some days.
Customer service does not answer your calls.
17 April 2025
Unprompted review
Reply from Colvin
"Hola,
Sentimos mucho lo ocurrido con tu pedido.
¿Puedes escribirnos por privado a través de tu perfil de Colvin?
Sabemos que nada de lo que hagamos ahora podrá compensarlo, pero te daremos una solución lo antes posible.
Gracias por tu comprensión.
Un saludo del equipo de Colvin🌿"
Avoid this company!
Terrible service, avoid at all costs!!!!
Made an order to be delivered on March 25th. The transportation company couldn’t find the address, sent a Google maps link to the exact same address that was in the order. The delivery was then postponed for the 26th, and now for the 27th, if they ever arrive. Colvin have no phone number they can provide and basically say it’s now on the transportation company’s hands. I’ve tried to call the transportation company with no success. Customer service are clueless about the delivery and refuse to reimburse. Besides missing an important date, flowers don’t last for that long.
Colvin’s replies here show a lack of responsibility and concern about their customers. They don’t offer solutions or willingness to fix issues, just empty apologies.
26 March 2025
Unprompted review
Reply from Colvin
Hello,
The address you provided us was incomplete, that's the reason the order was not delivered on time.
We remind you that it is the responsibility of the customer to provide all the correct information in order to deliver the flowers properly and we contacted you to get the full address.
Regards,
bad delivery
Hey
I wanted to send Flowers for my girlfriend in Barcelona on the 14 february and they never delivered, it’s monday night and still no flowers. I need some explication ?!
Thx!
17 February 2025
Unprompted review
Reply from Colvin
Hello!
Please tell us your order number so that our team can take a look at your case and see what has happened😊.
Remember that in order to notify us you have to open an incident from ‘’My orders‘’ and select the option ‘’Report incident‘’ in your order.
You can also write to us at hello@thecolvinco.com indicating the number of your order so we can help you.
Best regards and thank you 🌹
Fatal experience!
I bought a bouquet to be delivered on Valentine's Day (02/14), but it turned out that it was delivered the day before (02/13), taking away all meaning from the occasion.
Also, some of the tulips arrived crushed and had to be thrown away.
I think it is only recommended to buy during low demand seasons and not on special dates like Valentine's Day or Mother's Day.
I demanded a full refund, and they only refunded me 20% of the order, and customer service is not direct, but rather by creating a ticket and there is no right to reply.
13 February 2025
Unprompted review
Reply from Colvin
Hello,
We are so sorry for failing you on such an important day.
We are people and sometimes we make mistakes. We know that nothing we can say to you now can fix it and we understand your anger.
We are reviewing the affected cases and responding as quickly as possible.
Thank you for your understanding.
Best regards from the Colvin💐 team.
Very trustworhty and beautiful…
Very good customer service very friendly and beautiful arrangement. Very happy
7 February 2025
Unprompted review
Reply from Colvin
Hello,
Thank you for your review, we are really happy and proud that we managed to meet your expectations💕.
Best regards from the Colvin team.
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