Telenor Sverige Reviews 

Got a call from their sales department. I told them that if what they offer has a contract period then I am not interested. They immediately started to argue and trying to work around my wish, not giving up until I said good bye and hang up.

Worst customer service ever first time I ordered internet they send me router but internet was to another address which they told me but still asked me to pay full price for both router and internet and after that I cancelled it and paid and after several weeks I called again and asked them that if they can give me internet to my correct address and she said yes and I said I have router so I don't need another one then they send me contract which was with one year contract so I never signed the contract and called to another company tele 2 and got internet very easily and now Telenor send me again another bill to pay them 1004 kronor for nothing I am so tired of them and file a legal complain again them I have so much other stress inmy life and they are keep adding more stress DON'T TRUST THIS COMPANY

They called me and asked me to move my mobile subscription to telenor, then I approved and they mentioned there will be no binding period, I asked it several times! Now I see that they've put 48months of binding for that without my consent! This company is Scam, this is not the first time, please just get away!

I had subscription with telenor which should have been finished. I make sure with the customer support on the telephone they said yes it will be finished after last invoice. Now i came to know that after last invoice i still must contact the customer support to terminate it and must pay for three additional months as termination period. I went to the telenor shop they cannot help me( according to representative at the shop they can only sell but cannot help to terminate. Now i have received 5 lines email from customer support that it will finish but after three months with the highest price possible. While at the beginning there were no such information.

They are scamming when speeds do not equal each other !....
They have 1000/100 which is absolutely STUPID !

Does having different speeds slow down the download speeds ??

Yes, if you're actively using your full 100 Mbps upload (like uploading large files or video calls), it can slow your 1000 Mbps download because data uses shared capacity !
This information is from Cisco !.

So NO you cannot play ONLINE GAMES with speed OR have family members USING Internet when you struggle to play online !!...

Trying to hotspot my computer in Spain. It’s going on and off maxing 1.42mbit/s and then nothing for a few min and then 1.42 again. Feels like someone is capping usage on my unlimited plan… the word unlimited is not acceptable together with limits. That’s fraudulent marketing. Something I might have to teach telenor about.

Im very unhappy with telenor they not correct with contract price 249 kr but they charge 308 kr 👎

Disappointing experience with Telenor as a student! Salesperson made me sign a contract without informing me of a 2 years binding period and had to wait 3 weeks to get my hands on the contract! However, the company helped me get the issue resolved and kindly cancelled my contract with no additional charges, which I am really thankful of.

Horrificly bad customer service. Ended up cancelling my subscription and taking the hit for the remaining months - and it was worth it!

Stay away.

Really annoyed with their salesperson tricked you locked into 2 years of non cancelable subscriptions. Don’t ever think about service of Telenor Privately nor a Business.

I recently switched to Telenor because I wanted the fastest possible internet. I went for the 1000 Mbps plan, which costs 469 kr per month (discounted from 569 kr). Since I live in Stockholm, I expected stable high-speed internet — but I’m only getting around 30 Mbps download speed, which is far below what was promised. (Just to clarify, this is a SIM card subscription, not fiber)

It’s been three days since I started using Telenor, and I’m honestly quite disappointed so far. I chose Telenor with high hopes, and I really want to believe this can be fixed. I hope the Telenor team sees this message and helps me find a solution soon.

EDIT: Refunded me most of the money, so I am happy. Took a lot of effort to get there though ..

ORIG:
Scammed me. Sold me a 870 packet on the idea that it would cover my existing plan, but continued to draw 650 each month on top of that through autogiro without fakturas sent for 6 months until I noticed.

Acting like an idiot on the online mail system. Need to take them to court I guess..

You can't trust them. Several issues, not able to give any help.
I had a number, and then I join a friend with a family subscription to get a cheaper price. I asked if they were sure that I will not get any problem to go back to a single subscription later, keeping my number...when this moment happened... Surprise ! Not possible to keep your number because the subscription was not at your name ! The operator blamed his colleagues but it was him the first time...
So we agreed that he will try to change it again to my old number and call me back, doesn't matter if it's possible or not.
It's been a month, I'm still waiting.
Of course during this time, swish is not working, I need to give my new numbers to everyone...
Very disappointed by them.
The price is so expensive, at least we can wait for a good quality of service... I quit for Hallon, same amount of data but price divided by 4.
Surprise, after leaving, subscription out, I still receive invoices to pay 🤡🤡
Waiting of the phone for 30minutes now to join someone... What an operator, really

Edit to your answer, because I gave my informations and yet have no request from you.
The problem was to transfer my number from Telenor to Telenor only ! I got a new number at this moment. And then a month later, I moved to Hallon and got no problem at all. Looks like the rules are differents depending of the operator...
Still, I have to pay a bill from Telenor for a subscription that is not existing anymore.

I have had a very bad experience with Telenor. I moved abroad and terminated my two-year contract early. Before I moved, I contacted Telenor by telephone in July 2025 and asked how I could pay the final bill, as I would also be closing my Swedish bank account when I moved. I was told that it was not possible to send the bill to me by email or post (to my new address abroad). I could only request the invoice amount and OCR number by telephone. In July, I was told that the final bill would not arrive until September. I was able to view the July bill in my Telenor app and paid the July bill from my Swedish account. In August, I no longer received any bills via the app, as the contract had already been terminated and I lost access to the app on the same day. I had no way of seeing a written bill and had to call again. The employee gave me an amount and an OCR number. I then paid the august bill from abroad. This employee did not know whether another bill would arrive in September, but said that it was 99% unlikely. I paid the august invoice immediately after the call in the 7th August from my foreign bank account. Now, in September, I called again to check if there is a September bill or not, because I got two different statements oft 2 different employees. I was told This third time that they could send me an email after all. The email stated that I had not paid the August invoice. However, I have a transaction confirmation from my bank, that I paid the bill on the 7th august, which I have now sent to them per mail. I had to ask several times whether there is an open September invoice. After about half an hour on the phone with another employee and repeated requests, I was told that I still have to pay another september bill. It took me several hours to find this out and received different statements from different employees and I still have no official written bill for august and september either by email or by post, as Telenor refuses to send the invoices to my new adress abroad or via E-Mail. I can only rely on the inaccurate information provided by the employees in the Phone and I am not sure whether they gave me the correct OCR number for the august bill, as they now claim that they never received the money for the august bill from me. Enquiries by email are also not answered. I can only call them, where I am constantly told that no one can help me. How am I supposed to pay a bill when I can't even receive it and check if the amount and the OCR is correct? I am trying to pay my bills, but I only receive vague information over the phone. I am insisting on a written bill. It is not true that my august bill has not been paid. I am also concerned now about how I am supposed to pay the September bill, as I am in no way sure whether the amount is correct and whether the OCR number is correct. I am just as unsure whether they can allocate payments from abroad at all. I have now contacted the Swedish Consumer Protection Agency because I no longer want to rely solely on statements made over the phone by Telenor employees. I don't think it's too much to ask to be allowed to view my bills so that I can pay them correctly.

This is the worst internet I have ever used.

Very helpful to get you to transfer to Telenor, but Very arrogant once you are customer. Fools with very low cost for year one and never tell then there is 2 year lock in and 1 month of notice after lock in. My cost went up to 300% higher and no major benefit. I wish they were clear about lock in.
I am so frustrated that i dont mind changing to different provider every month but NO TO TELENOR.

Worst agency

I was misled into signing up for Telenor's "broadband with 5G" package, promising speeds of 200/100 Mbps. In reality, I got 5/5 Mbps — confirmed through Speedtest.

When I tried to cancel, support told me I just needed to return the modem, which I did immediately. But a month later, I started receiving invoices.

Trying to resolve this, I spent over an hour on the phone, transferred between 9 different departments, only to be told that only the original store (Telenor kiosk in Costco Täby) can cancel my subscription — and even that depends on their "kindness".

Now, I'm being forced to physically drive to Täby to try to cancel a service I never used. Unbelievable.

The internet is very bad and very poor and I hope that people do not subscribe to it