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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, most reviewers were let down by their experience overall. Customers frequently complained about unhelpful support teams that provided repetitive automated replies, lacked proper live assistance, and completely failed to resolve ongoing account access issues. People also experienced severe website glitches, making logins, password resets, and page loading extremely difficult during daily usage and special events. Some reviewers were happy with the platform, noting that it allows users to easily connect with different gamers globally and features truly great content creators. Consumers additionally shared that they truly love the service overall despite its numerous flaws and deeply appreciate the vibrant global gaming community.

What people talk about most

Social media

Customers had negative experiences with social media, expressing deep frustration over unfair moderation and... See more

User experience

Consumers find user experience to be negative, reporting frustration with excessive commercial breaks and... See more

Website

Reviewers mention negative feedback about website performance, frequently citing frustrating login issues and... See more

Customer service

Users describe negative interactions with customer service, reporting deep frustration and calling it the... See more

Marketing

Clients share profound dissatisfaction with marketing practices, noting that ads have become unbearable and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Twitch has no care for who or what are streaming on there platform, laws broken on stream with no bans from twitch, streamers stealing from stores , no penatly no ban, streamera sexually assualting so... See more

Rated 1 out of 5 stars

Twitch is a complete scam. Ads every 1–2 minutes — they claim it’s “supporting the streamer” but in reality it’s just Twitch lining their own greedy pockets. The viewing experience is unbearable, crea... See more

Rated 1 out of 5 stars

Unfortunately, I have recently had the Sisyphean task of contacting Twitch support. They have no phone or live support option for anyone other than Twitch partners meaning for the past couple of weeks... See more

Rated 1 out of 5 stars

Trying to grow on Twitch feels pointless. You stream, put in hours, and nobody sees you unless you’re already big. Monetization is slow, payouts are weak, and the platform takes a huge cut while givin... See more


1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(1,205)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Love twitch

Love twitch, I recommend LordGuppyx, he cracks uncles that look like aunties. Strange cat but good quality

5 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible website with poor setup

Terrible website with poor setup, tools and constant inane chatter scrolling the screen. The drop rewards rarely work right and getting them to work in my games is even more difficult. The whole twitch drop system should be closed and let the games provide the rewards directly. I hate Twitch, but not as much as HIMs!

31 August 2026
Unprompted review
Rated 1 out of 5 stars

Twitch scam and unlawful.

These jokers have no clue about free speech they refuse to let you speak about politics or religious opinions, they refuse facts logic and the law!
You people pay these streamers to play games, on a good month they take your money and go on holiday! Ie sour sweet!
They use words like bonus stream (lax) when you've paid for a month viewing, they call it a job but really it's a way to keep you all inside and not seeing what's happening around you!
Twitch is full of broken Aussies and young woke kids who are so mentally broken by what's happened in their countries they believe what they do is helping people!
Gifted subs are twitch employees or streamers 90% on the time..
I was sat In a 50 people stream today for hours and everyone got gifted, everyone! 50 subs, only 50 people watching or lower but I did not receive said sub! Streamers are using fake accounts to sub their own streams using your money! Hype trains are a way for them to advertise subs!

Wake up go play your own games!

These people don't like you they use your money so they can hide away or fly away on holiday while your waiting for them to stream.

Twitch is going to be a thing of the past!
Owned by a traitor to your rights!

Wake up stop paying to watch scammers half the people on twitch you wouldn't even talk to in the streets why are you giving them money?

30 August 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service experience

Unfortunately, I have recently had the Sisyphean task of contacting Twitch support. They have no phone or live support option for anyone other than Twitch partners meaning for the past couple of weeks I've had back and forth emails with days of gaps in between their responses. In none of these responses has my initial question been answered. I know this sounds ridiculous and that I must be overlooking their answer, but sadly no, I have literally spent weeks going back and forth receiving the same email in different words explaining a policy that doesn't address my actual concern. Truly the worst customer service experience of my life. Be warned not to trust promotions or data protection.

26 August 2026
Unprompted review
Rated 1 out of 5 stars

For music and DJ

For music and DJ, the two categories are drafts. Disc jockeys are often in the music category when they have a DJ category just for them. It’s a bit like if the players of Valorant were accessible and would play in the Street Fighter 6 category, which means that it’s irrational and illogical.

The many 24/7 radios with their screen frozen, nothing to do with playlists, maybe run by artificial intelligence, which are mixed into the same category as the music of artists who evolve with video movement behind their screens. I think DJs and musicians could get the same respect as those who play video games. Because if video games were all mixed up together in two categories, you would understand better what I’m saying to find out what interests you. I’m glad that Truspilot isn’t censoring my post.

21 August 2026
Unprompted review
Rated 1 out of 5 stars

The amount of ads shown before you can…

The amount of ads shown before you can even watch a short clip is getaing ridiculous. I sat through multiple commercial breaks just to watch a live feed, and it completely ruins the flow of the broadcast. Support offers no help whatsoever regarding account lockouts. Uninstalled the app today.

20 July 2026
Unprompted review
Rated 1 out of 5 stars

Twitch breaks the law and HAS ADS.

Twitch breaks the law. Twitch affiliate ads are exponential per break. I had to watch HOURS of ads before I could even watch TPP one time! Hours of ads for ONE BREAK! And that’s not the worst break! A day is! As a warning for future people on the platform, DO NOT GO.

14 August 2026
Unprompted review
Rated 1 out of 5 stars

Thumbs down

Twitch decides who gets freedom of speech and who doesn`t according to their political beliefs... A private site that enforces it´s own beliefs...

8 August 2026
Unprompted review
Rated 1 out of 5 stars

so ass shitty in fact..

Its just so ass all the accounts ive created was just a bad experience wit either js tryna log back in with a forgotten user or password not een dat js the user interfaces makes me wanna hop back on yt they needa get better js tryna support the creators i been watchin for a while cant even chat its tb u need to sign in with phone or number and when I put my number in there, and then it was talking about some you needa verify then i need to log in with the Apple ID account that you already made with a new account like I'm not gonna do all that bro with my phone number as a new acct and when I put my number in thereto verify, It was talking about some you need to log in with the Apple ID account that you already made with a new account[my number] like I'm not gonna do all that bro shit dumb 5 js made a new account for it say dumb in twitch been like this for years this is my first time ever writing a review for it

17 July 2026
Unprompted review
Rated 1 out of 5 stars

Compete garbage

Compete garbage

They have a bug "Please enable two-factor authentication to obtain your stream key.", while 2fa is enabled. They have this bug for years. And nobody cares to fix. If this problem appears you have no way to start streaming, doesn't matter what until it resolves itself in a couple of days.

They pay zero attention to their customers.

13 July 2026
Unprompted review
Rated 1 out of 5 stars

Horrible

Less than 1. They engage in fraud. And I'm going to go after them. Don't ever use them.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

twitch noww seriously suck

I am extremely frustrated with the support for this issue. My phone number is linked to another account and despite contacting support, nothing has been resolved. The replies are generic, repetitive, and do not address the actual problem. There is no real solution provided and the issue remains ongoing. This has made the platform difficult to use and the support experience has been very disappointing.

1 June 2026
Unprompted review
Rated 1 out of 5 stars

I logged in to the jynxi stream last…

I logged in to the jynxi stream last night and sat on my phone and watched an American that is terrible at rocket league for 3 and abit hours it was hell ofc I done it for the twitch drops and twitch didn't even let me connect my xbox account or my epic account so I got to claim 0 rewards fuckass app download kick

21 June 2026
Unprompted review
Rated 1 out of 5 stars

Very hatful place

Twitch is a bad platform and the streamers are very toxic including the female streamers and they are all autism hating monsters they don’t care about who you are and I been ignored with my streams in all these years and Twitch is a bad place for autism people like me I hate twitch so much

20 June 2026
Unprompted review
Rated 2 out of 5 stars

I been on twitch for years but lately…

I been on twitch for years but lately sometimes twitch has been giving me some hard times I was watching one of my favourite streamers and I wanted to say something and be part of the chat but twitch told me I had to verify my number to talk so when I did all that it wouldn’t let me and give me some problems I had to change my passwords multiple times to the point my old account was log out and I couldn’t log back in with my old account I had to create a new account which I’m using currently and had to follow back every streamer I had it also told me to turn on enable additional account creation which I had on and never touch it I shouldn’t have to go through that struggle just because i wanted to talk in the chat twitch needs to improve better and take these things seriously

7 June 2025
Unprompted review

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