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Review summary

Created with AI, based on recent reviews

Considering 98 reviews, most reviewers were let down by their experience overall. Customers frequently complained about unhelpful support teams that provided repetitive automated replies, lacked proper live assistance, and completely failed to resolve ongoing account access issues. People also experienced severe website glitches, making logins, password resets, and page loading extremely difficult during daily usage and special events. Some reviewers were happy with the platform, noting that it allows users to easily connect with different gamers globally and features truly great content creators. Consumers additionally shared that they truly love the service overall despite its numerous flaws and deeply appreciate the vibrant global gaming community.

What people talk about most

Social media

Customers had negative experiences with social media, expressing deep frustration over unfair moderation and... See more

User experience

Consumers find user experience to be negative, reporting frustration with excessive commercial breaks and... See more

Website

Reviewers mention negative feedback about website performance, frequently citing frustrating login issues and... See more

Customer service

Users describe negative interactions with customer service, reporting deep frustration and calling it the... See more

Marketing

Clients share profound dissatisfaction with marketing practices, noting that ads have become unbearable and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Twitch has no care for who or what are streaming on there platform, laws broken on stream with no bans from twitch, streamers stealing from stores , no penatly no ban, streamera sexually assualting so... See more

Rated 1 out of 5 stars

Twitch is a complete scam. Ads every 1–2 minutes — they claim it’s “supporting the streamer” but in reality it’s just Twitch lining their own greedy pockets. The viewing experience is unbearable, crea... See more

Rated 1 out of 5 stars

Unfortunately, I have recently had the Sisyphean task of contacting Twitch support. They have no phone or live support option for anyone other than Twitch partners meaning for the past couple of weeks... See more

Rated 1 out of 5 stars

Trying to grow on Twitch feels pointless. You stream, put in hours, and nobody sees you unless you’re already big. Monetization is slow, payouts are weak, and the platform takes a huge cut while givin... See more


1.3

Bad

TrustScore 1.5 out of 5

1K reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(1,206)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The whole platform is rotten

The whole platform is rotten, anti jew allow terrorist sympathisers like hasan abi, the worst streaming platform, its unsafe for teenagers and should be moderated.. the admin team are disgustingly biased towards left leaning pro Palestinian streamers and Booby streamers. Scary unmoderated platform run by hippies.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

some mentally ill people are in charge…

some mentally ill people are in charge of moderation....
but they don't actually moderate but instead they harass customers and enforce their own personal agenda....
oh and the posterboy of this company shocks his dog live on stream with a shock collar.

Twitch is downright a evil company

19 May 2026
Unprompted review
Rated 3 out of 5 stars

The platform works fine if you link…

The platform works fine if you link your Prime account to get a free sub every month. However, the main home screen has become overly cluttered with messy recommendations from random non-gaming categories that I never search for.

24 January 2026
Unprompted review
Rated 3 out of 5 stars

The player keeps buffering on my laptop…

The player keeps buffering on my laptop even though my fiber connection is solid. I’ve tried clearing the cache and switching browsers, but it’s still choppy during big events. It’s fine on mobile, but the desktop experience feels a bit neglected lately.

14 May 2026
Unprompted review
Rated 1 out of 5 stars

Twitch.tv is the most unsafe website

Twitch.tv is the most unsafe website I have ever been on. And they don't care. I almost lost my account because a streamer was viewbotting and had a fake "working" chat. He had 3500 views and was doing a very real-looking Valorant event. He was talking, chatting, etc. And he was promoting an event. Of course the whole website was fake. Got an email that my real email got changed to a different one. One thing that saved me was that I was still logged in and the fact that Riot has the best support ticket thing in the market. Literally, I told them it's my account, what skin I bought, who I played top with that account, etc. Just don't use twitch. Use youtube or don't watch streamers.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Stole my money

Stole my money, gave me a 7 day free twitch turbo trial cancelled after 1 minute of use, two days later they took 20 euros from my account, said they would refund in under 10 business days, it has been 16 days/ 11 business days.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

I would have given them no stars but…

I would have given them no stars but not an option. Someone stole my credit card information and made several purchases on Twitch. After investigating, the account was closed, Twitch refunded some of the money but not all of it. Out of 7 fraudulent purchases, I only received 5 refunds. They stopped responding to my requests. I guess I should be grateful for the 5 I received.

2 April 2026
Unprompted review
Rated 1 out of 5 stars

CHOOSE ANOTHER PLATFORM!

Spent a year building a community on this platform. Got permanently banned with no explantion. Tried to appeal got some A.I response back. They don't give a single shit.

14 April 2026
Unprompted review
Rated 1 out of 5 stars

Twitch as a company is horrendous.

Twitch as a company per their customer service department is absolutely trash. They have banned my son for being under 13 twice now even though he is over 13. I contacted customer support to prove that he is over 13 and they wanted me to upload my ID so I sent them my ID all they kept sending back was we are unable to process your request please submit your documentation per the policy and I submitted it several different times and asked them what was wrong with my submission they kept sending me the same message verbatim over and over again I asked to speak to a supervisor or a manager they kept sending the same message over and over again regarding the ID submission. It is a horrible horrible company terrible customer service go to Kik or YouTube to stream.

3 April 2026
Unprompted review
Rated 1 out of 5 stars

The ads are unbearable

The ads are unbearable. 2 minute ads every 5 minutes, horrible simp moderators who let sexual content exist so they can goon, extremely misandrist site overall, if you're an attractive woman you can say and do anything and only get a week ban. If you're a guy you can do something just remotely offensive and get perma banned.

28 March 2026
Unprompted review
Rated 1 out of 5 stars

Subscriptions

They make cancelling your subscription UNFINDABLE. I had to search up how to do it numerous because it is so unclear on how to do that just because they don't want to lose money. I had cancelled my subscription previously before the next billing date and it still took my money. Of course, this greedy site has a no refund policy no matter the issue. I do not recommend subscribing to your favorite streamers through twitch and if you would like to donate to them, find other ways. I am disappointed on customer service and everything.

24 March 2026
Unprompted review

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