SOVA Reviews 

Company doubled charged me and will not respond to my request for a credit.

Company responded to me, in Swedish and I have no idea what they wrote!

The salesperson gave us enough time in the shop to try out whatever we wanted, discussing advantages and disadvantages and showing options. We ended up with a bed we both sleep very well in. Of course the price was well above what we originally stated as our upper limit, but we concede that also makes for a good salesperson...
We booked delivery and mounting and while there was a mistake with the delivery address, the delivery team handled it professionally.
In fact we are trying to find a similar bed here in Germany, and staff quickly looked up details when we called, so we could select the correct option.
If we need to shop for another bed in Sweden, we will be happy to revisit SOVA Gothenburg.

Incredible service and experience. We got to try every possible type of bed, model and stiffness until you find what is best for you. Nadia was exceptional, amazing knowledge and attention to detail helped us get the perfect bed for us. No rush, no stress, just epic service.

Me and my partner went to Sova to look for a new bed and were amazingly assisted by Nadia, she has been super professional and kind and gave us detailed and tailored recommendations. For anyone looking a bed or bed accessories I highly recommend to come here :)

Very good customer service. Nataly was with us from the beginning to the end to choose our bed. She knows a lot!! She has been very professional and nice at the same time. Totally happy to have choose a bed here

They don't meet the delivery date. We called every week asking when we would receive the bed, and they added another week, and then another week…

I had to report the company to konsumentverket for Invändingsrätt I konsumentdkeditlagen for
not following consumer law today after not processing returns after several months, lying on emails saying things were taken care of when they were not- not replying on emails, not assisting with cancelling the invoice. also making a report on resursbank. horrible customer service. do not buy from here.putting me as a customer in a very bad situation where I can get marks for unpaid invoices when the item I received was wrong and I also sent it back.

How much could go wrong? Delayed shipping an item by many weeks, then when I received the item it was the wrong size. for months I’ve been following up for a return which they haven’t processed and therefore I owe over several thousand kronor on an item I sent back soon 2 momrjs ago because they fail to process the return and now I have countless emails with unresponsive customer service which from start to finish was just really unfortunately so bad. And now interest fees and late fees on an invoice I shouldn’t even be seeing because they still don’t process my return. Horrible. Totally lost my trust in how they’ve handed this especially when they put me at the customer at risk with my credit with an outstanding invoice. And still unresolved ( my order was in march and now it’s almost June)

If they say to us to buy from SOVA instead of Mio and promise to deliver in six weeks then delivery 14 weeks later is NOT OK. Poor service

Superb customer service, from purchase to delivery and with personal follow up after that. Warmly recommended.

I had a great experience at Sova! Adrian, who helped me choose my bed, was fantastic—knowledgeable, friendly, and really took the time to make sure I found the right fit. Excellent service all around. Highly recommend!

Very good customer and after market service for claims.

Julia was very helpful and patient. She made the purchase easy and meaningful.

Second time that we got to visit the Korsgatan store, and we met Robin, who was more than happy to help!
He showed us a variaty of products, he provided helpful suggestions and he helped us choosing the right products.
Will visit this store again, as all our experiences so far are excellent!

They fulfilled everything as planned. No surprises. Satisfied with the service and product they provide.

Love my new pillow but it was a bit difficult to exchange the first one I bought. But then again it’s like buying shoes online- it takes a bit to find the right fit. Thanks for a quality product.

Bed arrived damaged and customer service has still not resolved it 4 weeks later..

What fantastic service! Lai is an absolute legend. He was helpful, respectful and extremely knowledgeable of what bed is the right fit for you. He made us feel right at home. Strongly recommend

Wrong item delivered, no support for a few weeks. Still waiting for the correct item.