Mio AB Reviews 

Very disappointing experience with MIO.

The sofa I received did not feel like the one I tested in the showroom. After a short period of normal use, the seat cushions started sliding forward, making it uncomfortable to sit on. Despite a long complaint process, I did not receive a satisfactory solution.

My advice is not to assume that what you see in the showroom is exactly what you'll get. Based on my experience, I won't buy from MIO again.

MIO in Värmdö.
HORRIBLE customer service.
We purchased a non-cancelation sofa and were promised timely delivery. The material was defective so they extended delivery for a new material batch. The extension is 2 more MONTHS!
We already paid for storage, painters and guests relative to the promised delivery date.
MIO offers 2000 sek coupon and 1000 sek off cost of the sofa which was 15,000sek.

staf in front of the cash desk very good.

Bought a mio sofa so called feather lyxsofa (dyn). it turned out to be such a bad quality, The feather is hardly any feather is more of other material. we paid more than over 35.000 skr for this sofa. we are very disapointed !! From the moment I sat in the sofa I new something is not right, so I opened up to see the inside. I must say there was not much dun in it. Beside that the sofa was badly made. Made in Poland and I wonder how bad can it get ?? okay if the sofa cost under 10.000 but the amount we paid for what we got makes me very angry, Cant help than to feel Mio is irresponsible and I feel cheated !! I can just say dont waist your money buying any lyxurious sofa in Mio, just get the standard for a few thousand krona. When we finally complain about the sofa, Mio says that the longer we sit on the sofa the softer it will get, deffinately no difference !!

I would love to talk about the furniture quality but how would I while the delivery dates keeps changing. What is really disappointing is that customer service will simply tell you "that is a preliminary date" and won't take responsibility of the delays. From now on MIO is my very last option.

Ordered a recliner chair from MIO on the 22nd of October 2022. Got delivery a few days later and the chairs recliner function broke last week on the 24th of October 2025 because the wire lost connection with the pull handle.

MIO has a policy of claims of 3 years which means that this had expired 2 days before my chair broke. When contacting MIO I was told that because of this there was nothing they could do.

I was on the verge of ordering a new sofa from MIO but thankfully I didn't do this before the mentioned issue occured.

Instead of showing some flexibility and looking at this from a goodwill point of view, MIO decided that these two (2) days was more important than having satisfied customers.

My money is now going elsewhere when buying furniture in the future.

Had an amazing interaction with Miro in the home delivery apartment.
Have not had such great customer service in a long time . Miro is as professional as they come .

Representative was nice and helpful he helped me in getting the right price on the display TV table

Bad delivery experience without important update on order delivery . Delivery time should be 3 days ( it’s written on their website and on my receipt)but they’ve changed it to 6 weeks without any explanation.
Very unprofessional service

Online order is ok but collecting in store is always a problem. Some items will certainly be missing from the order and then you’ve to match it and follow up. In the end it gets resolved but it’s hassle and twice driving to the store.

Even one day never regret by my choice
Mio is my best..

Staff has wrong information, I bought a bed which is very soft whereas I ordered a hard one. Mio didn’t want to take responsibility of this mistake which they should. I am extremely dissatisfied as its a total loss of my money.

We moved to a new house few month ago and bought Sofa,bed and few more items.
Sofas are squeaking , its pillow is sleeping when you sit on it for few minutes. We called for help, Mio borås replied that you can buy a brake to avoid sleeping!!!
Generally speaking, low quality. we never buy again from mio despite of they offer Discounts.

I am extremely disappointed with the appalling customer service I received from this company. The manager and employees condescended, showing no remorse or accountability for their actions. Our order was delayed for over ten weeks, and when confronted, they lied about the status with no apology or effort to make things right. I would not recommend this company to anyone. Their lack of honesty and professionalism is unacceptable.

i ordered a bed and after 8 weeks i received the wrong color.
I contacted mio 10 days ago but haven't heard anything back except we're checking this.
i'll keep you posted if anything changed.

I have purchased a Continental bed from Mio, specifically a double bed with a Särö mattress in medium/medium firmness. Unfortunately, the bed has not been comfortable, making it difficult to get a good night's sleep. And I feel tired when I wake up, The real issue, however, came when I tried to resolve the problem.

When I reached out to Mio’s customer service to inquire about changing the mattress to a firmer option, I was informed that I could only do so within 60 days of purchase. This was a shock, as the salesman who assisted me during the purchase clearly stated that I had up to a year to change the mattress if needed. This inconsistency in information is frustrating and has left me feeling misled.

I expected better from a company like Mio, both in terms of product quality and customer service. I strongly advise anyone considering a purchase to double-check the details before committing, as the promises made in the store may not be honored later

Luxury, Comfortable and Perfect items, it's made from Special material Homes furniture i 💕 Love it . MiO

We bought two chairs for outside at Mio. When unpackning the chairs they were both not in a good shape screw missing, wood cracked. We tried to return the chairs a day later in Båberg. What an unpleasant experience. They took the chairs not back with unbelievable reasons. We strongly recommend never to buy anything at MIO and drive as fast as you can to another furniture shop which sells quality and deliver service!

We have always noticed high quality/price standard on the products Mio sells. However, our last experience was not nice. We received a promotional flier with some discounts and for this reason we visited the butique. We were surprised when we ended up paying more. The information provided in the promotional flier delivered at home might not include some purchase conditions that are insted on the web page. According to customer service, the flier is just for inspiration (one could wonder why they put prices in it!), which in our opinion is not an index of integrity.

Summarizing: check always prices and conditions online before planning a visit.