i had a problem with my order, customer service contact me and helped very quick, it was unexpected. thx smilodox
Company replied
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See what reviewers are saying
I bought two hoodies that looked just like the pictures showed. They feel like high quality. Thicker but breathable. I got alot of email updates and the package was in good condition upon arrival. Ver... See more
Company replied
First time ordering from Smilodox! Our son is very satisfied with his top, shorts & especially the jacket. Good quality, fashionable & fast delivery! Excellent service!
Company replied
Everything I ordered has got excellent quality.
Company details
Written by the company
Alles für Sport- und Freizeitbegeisterte. Hoodies, T-Shirts, Tanktops, Trainings- und Laufhosen, Boxershorts, Mützen, Handschuhe, Taschen, etc. Smilodox ist ein junges, inhabergeführtes Sport und Freizeitartikellabel aus Hamburg. Unser Ziel ist es, ...
Contact info
Max-Brauer-Allee 48, 22765, Hamburg, Germany
- 040 88167933
- support@smilodox.com
- www.smilodox.com
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 month
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i had a problem with my order
i had a problem with my order, customer service contact me and helped very quick, it was unexpected. thx smilodox
17 July 2026
Unprompted review
Reply from Smilodox
Thank you so much for your kind feedback! 🫶🏼
We're very happy to hear that our customer service was able to help you quickly and resolve your issue. Providing fast and reliable support is very important to us.
Thank you for your trust and for choosing Smilodox!
Best regards,
Your Smilodox Team
Awesome Products & Service
First time ordering from Smilodox! Our son is very satisfied with his top, shorts & especially the jacket. Good quality, fashionable & fast delivery! Excellent service!
19 June 2026
Unprompted review
Reply from Smilodox
Thank you for your wonderful feedback! 😊
We are delighted to hear that your first experience with Smilodox was such a positive one and that your son is so happy with his top, shorts, and especially the jacket.
It's great to know that the quality, style, fast delivery, and service met your expectations. Thank you for your trust and support!
Best regards,
Your Smilodox Team
Happy customer :)
I bought two hoodies that looked just like the pictures showed. They feel like high quality. Thicker but breathable. I got alot of email updates and the package was in good condition upon arrival. Very happy with the service and items :) Delivery was about a week long to Belgium.
2 April 2025
Reply from Smilodox
Hey,
thank you so much for your detailed feedback! We’re thrilled to hear that you’re happy with the quality of the hoodies and that the delivery to Belgium went smoothly. It means a lot to us that our service and updates met your expectations. 😊
Best regards,
Your Smilodox Team
Bad Service
Bad Service. No answer, waiting for my reimbursement since 8 weeks.
No Mail, No Call, Feels like scam.
12 February 2024
Unprompted review
Do not recommend.
Do not recommend.
I ordered on the 27th November and i am yet to receive it, which is fine considering the time of year, however there is absolutely no communication from smilodox and they state 4-6 days for dispatch (or did when i ordered).
Hope if/when the order does arrive it was worth the wait.
27 November 2023
Unprompted review
Reply from Smilodox
Hallo Andreas,
vielen Dank für Deine Bewertung!
Die Kundenzufriedenheit steht bei uns an oberster Stelle und wir möchten natürlich, dass Du mit Deinem Produkt glücklich bist 🙂
Bitte schreibe mir eine Mail an sc@smilodox.com, damit ich Dein Anliegen umgehend bearbeiten und das Problem lösen kann.
Ich freue mich von Dir zu hören und wünsche Dir einen fantastischen Tag 💪🏼
Viele Grüße
Saskia von Smilodox
Ales in allem ok.
1 February 2023
Tip top 👍🏻✌🏻
20 January 2023
Team Smilodox!
3 January 2023
I received it in time very good quality
14 December 2022
Alles Super klasse toll
11 December 2022
I love the zip hoodie and leggings!
6 December 2022
Everything I ordered has got excellent…
Everything I ordered has got excellent quality.
28 November 2022
Top quali super Angebote 👌🏽
27 September 2022
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