Pammys Reviews 

excellent service.. even solved my enquiry on a Sunday lovely people to converse with.

Customer support is wonderful! They respond quickly, are very friendly, and genuinely customer-oriented. Emma was especially helpful and made the whole experience easy and pleasant. Thank you!

I did two orders.
One of them was delivered to another address in my street

The other was not delivered and i was not able to get the CTT point express to find my order. Also, No pin to received to grab my order and the worst: pammy client atenttion didnt answer my emails or chat.

I wont buy more at this store.

Customer service when I was initially purchasing was excellent however, I returned the product and have now been waiting for five weeks for acknowledgment of the return and an indication of when I might receive a refund. I have sent SIX emails - none of which have been answered. I will never use this company again.

This morning, the package was handed to me covered in stickers but with no explanation as to why it had been returned. I am now 80 euros out of pocket (cost of shoes + postage to Germany)

VERY disappointing

Marvellous customer service from Mia! I needed to query the shipment of an order I hadn’t realised was on pre-order to be shipped later than I anticipated. I was given helpful options of cancelling the order (I wanted them for an imminent holiday) or leaving as is and offer to check availability of other sandals for a quicker delivery.

Highly recommend Pammys 🤗🩷

Ordered 2 months ago, no tracking, no delivery. Emailed them and got a response in German telling me that I’ll only get a refund when I return the items! Please tell me how I return items that never arrived?! DISGUSTING customer service, I spent over £200 and they have literally stolen my money. Do not order. They are fraudulent.

Great experience

Sandals are great but I'd like to exchange for another size which is available on the website but not on the exchange portal. Exchange is free so I don't want to pay for the return and order seperately. No response from their customer service so I will return them at my expense but not a buy a new pair. Sorry Pammys but you will be missing my custom this time round.

This company is not capable of international orders. I’ve spent a lot of time reviewing tracking information in German language and essentially the order didn’t make it to me in the UK, customer service do not seem to understand the tracking information and want me to complete a form to investigate which is not great - the main Shopify says ‘returned to sender’. Overall a poor experience of Pammys - no product received since order on 4th August. Item was meant for holiday just disappointing- don’t waste your time ordering.

Updated 21 August- refund now issued and error on Pammys side admitted.

DO NOT ORDER FROM THIS COMPANY
ordered as seen on Instagram. Took nearly 5 weeks to come. Wrong size sent and for me to return to Germany it is going to cost £48 which is more than what the sliders cost. Customer service is ridiculous. Numerous emails sent and nothing.
My Facebook comments are also being deleted.
Just don’t bother !

Great customer service with Ella from Pammys

I ordered a pair of shoes on 23rd May. After hearing and receiving nothing, I received an email stating that they did not have the correct address for me with a link to put it right. Upon clicking the link, my address was correct but the country was listed as Germany and no option to change it to UK. I replied stating this information and the wait continued. This repeated at least 3 times and I messaged them via the emails received, via their website and via instagram. I did eventually receive 2 replies that said there was a delay and my shoes were on the way, with no real response to my actual message or the questions within it. They have now finally arrived, more than 2 months after ordering. According to the tracking they came to England, returned to Germany and came back again!
The customer service is appalling, the shoes aren’t great either and they were certainly not worth the wait. I do NOT recommend using this company.

I had a few issues with delayed delivery but Freya was able to get it all sorted for me. Great communication. Thanks.

I ordered a pair of white sneakers, but after my purchase I never received an invoice. I absolutely need it for my business accounting.

I have sent three follow-up emails and even submitted a complaint, yet I have not received a single response. It seems like there is no customer service at all.

This is a catastrophic experience. Because of your complete lack of support, I am unable to claim this purchase as a business expense. Extremely disappointing and unprofessional.

Ordered a pair of Pammys Sliders on 7th July. No update from the company for 10 days. I chased and they eventually answered and said they would ship as a priority. They eventually arrived 22nd July. They are far too big (huge). I am a size 38 so I ordered size 38/39. They are 6cm longer than all my other flip flop type shoes. Crazy sizing!
Pammys don't cover return postage. They sent me return instructions which basically means you are on your own as they only give you the postal address in Germany that you need to write on the parcel and the returns note that you put inside the parcel. You need to complete all your own customs/duty forms (C22) to enable you to return without any duty charges as it is a 'Return e-com order'. Postage cost £14.40 for a tracked return. I had paid £39 incl postage to get them so have spent over a third of the cost to return them.
Poor service, poor policies, poor product (unless you guess correctly with size choice)

Shocking . Ordered 4th July , no email confirmation so no order number cannot. Contacted , said no email found , so hence no order number cannot. Money gone out of account . Tried to contact 3times . As no order number cannot process enquiry on website .
They have correct email , but all reply’s seem automated .
Absolutely sick of dealing with companies like this ! Take your money , no goods delivered .
How is this allowed ? So bad , tantamount to theft imo
Have messaged on Instagram, but don’t hold much hope . £35 gone
Please avoid unless you want to take a chance !

First of all, they don’t deliver to Italy. How is that even a thing? Deliver to several countries in Europe but not in Italy. Ok, fine I decide to order THREE pairs of shoes and have them sent to Switzerland. Placed an order on July 13, in July 18 still not even an acknowledgment. I open a ticket and frankly ask for an order cancellation. July 21, still no answer. None. Not even a peep. How is that even called customer service? I want my money back!

Do not buy from this company. I ordered shoes in May and they have still not arrived. Customer services have ignored my last 3 emails. The shoes seem to have been shipped to England and then back to Germany. They only send emails in German and I'm now wondering if I will ever see my money back.

Support with cancellation has been fantastic and speedy - thank you!