SGS Engineering Reviews 

This company charges a premium for delivery and advertises next-day delivery, yet in my experience you simply cannot rely on getting your parcel the next day.

My parcel was going from Derby to Leeds. Somehow, it was sent all the way to Newcastle first, before eventually being rerouted back to Leeds. Once it finally reached Leeds, it then sat there for two whole days without moving.

When I contacted customer service, I was given excuse after excuse rather than a clear explanation or any meaningful help. It felt like they just wanted to get me off the phone by saying whatever would end the conversation.

If you're paying a premium for delivery, you expect a premium service. Next-day delivery should mean next-day delivery, not a tour of the country followed by several days sitting in a depot.

What's even more frustrating is that the company I bought from uses FedEx for its deliveries, so despite paying for a premium service, I'm left with no choice but to deal with this level of service.

I would genuinely pay over the odds to avoid using FedEx again. If I were selling something, I'd rather risk losing a sale than have my customer experience this.

As for the products themselves, it's also becoming increasingly obvious that many of these supposedly UK-based brands are simply selling products manufactured in China under their own brand names. You get what you pay for — and unfortunately, that seems to apply to the delivery service as well.

Absolutely horrible cheap parts dont even do want they meant to and they will not accept returns because they saying its a business to business sale even tho im a individual customer i am not a business or own a business

We bought a compressor from them two months ago. It has failed twice. They wanted us to fix it ourselves, with a part they sent out. When we explained that we weren't comfortable with us they sent an engineer now. It failed again a couple of weeks later. Their solution? They want us to buy a part and fit it ourselves to fix it. Terrible aftersales service.

I've had quite a few things from SGS over the years which have been fine. The tools are good but the customer service is a joke. I got a wet & dry vac from them about nine months ago and needed a new filter and bags. The web site said out of stock. I asked for a call back, via a contact form, nothing. After two phone calls to the sales team and a promised call back, again nothing. I even asked who made the vac so I could try and source the items from the web, but they couldn't even tell me that. The tools are ok but go elsewhere if you need spares or customer support.

Defects in product, had to grind down to fit bolts through etc.

Also missing hardware.

Waste of money

I bought a basic toolchest which was on offer at the time. It was duly dispatched and arrived the next day. We unboxed it on thursday and noticed a dent in the item - box was undamaged. We dult contacted customer services who offered a prompt resolution. We built the item and whilst it is a budget toolbox it has some great features. Foam in each drawer - thin but perfect to stop clanking when dropping tools into the, The top drawers can be locked by locking down the lid. All in all I would happily recommend this company to deal with

Very poor customer service, no response to several emails, and particularly unhelpful when managed to speak to someone on the phone, purchased an item, unused refused to take item back even though all we wanted to do was exchange it, we had purchased several items through SGS, never again ! stay clear

**Good products, but the marketing is ridiculous**

I ordered some bottle jacks from SGS Engineering and, to be fair, the jacks themselves are great. Unfortunately, the experience since ordering has been completely ruined by the amount of marketing I've received.

I've been getting at least two marketing emails a day. I've used the unsubscribe link multiple times, but they kept coming. Eventually I had to contact SGS customer services directly, who told me that my details had now been removed from their marketing database.

I also made it clear that I don't want to receive postal marketing. I was told that I would need to contact Golley Slater, who apparently handle the postal marketing for SGS.

I don't understand why I'm expected to do that. SGS is the company I bought from and SGS is the company that provided my details to Golley Slater in the first place. If I tell SGS that I don't want any further marketing, surely SGS should simply contact the company they've instructed to carry out their marketing and tell them not to send anything to me.

Why should I have to contact a third party that I have never dealt with, just to stop marketing that SGS arranged in the first place?

It's a real shame because the products themselves seem to be good quality, but I really don't appreciate this unnecessary hard-sell approach. Being bombarded with emails and then having to chase different companies to get the marketing stopped is not the sort of customer experience I want.

As a result, despite being happy with the products, I won't be using SGS again.

Placed an order at 5:45pm and an hour later tried to cancel it by emailing them. I followed their own policy which is on their terms and condition and can be found on google which claimed I had the right to cancel if it hasn’t been dispatched.

Never received an email reply so I called the very next morning at 8am and the customer service agent said it’s being ‘processed’ and nothing can be done and if I wanted to return it would cost me £15.

I then provided her with their own policy and she took time to read it and agreed that they were in the wrong and the policy needs changing..but still nothing could be done. Absolutely awful experience, first time ordering from them and will never order from them again. If they can’t follow their own policy and force us to keep items that haven’t even been dispatched then they should be called out.

Purchased a compressor which as soon as we switched it on was obviously faulty, the drive pully was wobbling from side to side and it was clearly unsafe to use. The item was collected promptly but after 9 days we haven't received a refund and no reply to recent emails chasing it up. The "customer service" are quite dismissive and patronising in there responses.

I cancelled an order from these and they still sent the item not only once but twice and got refused at the door and now trying to charge me for return postage which I did not have procession on.the item never entered my home nor signed for.Going off the reviews for the item was bad so I cancelled it before it was dispatched they sent anyway trying to force it on me.for the sake of £14.95 return postage they taking out of my refund thats stealing I never agreed to pay return nor had the item. So have to use charge back which will be doubled for them.Reporting to trading standards.

I bought a Mountfield Lawn Mower from SGS in May by the end of June it had let me down twice with an intermittent starting problem. They asked me to take it to a Mountfield service/repair centre as they didn’t work on Mountfield. Which I did however they proved unable to find a fault even though they had a video of the problem, as did SGS. SGS then gave me the run around for the next 30 days saying they would contact Mountfield, eventually they said they could do no more. So I am left with a lawn mower I used for 5 weeks with problems that haven’t been sorted. The lawn mower is not fit for purpose. I would not recommend anybody buying from SGS as there is no customer support and they sold me a not fit for purpose lawn mower.

I recently ordered a garage racking unit and unfortunately it arrived partly damaged and I contacted customer services with proof and they sent out a new item the following day without question. the customer services is excellent and the quality of product very good and well made

After buying an expensive compressor it started ratteling in one unit and viabration bad enough to snap off the air intake.
Reboxed and returned for inspection nothing found might be a ratteling wheel apparently.
Unit returned to us and fault getting louder now asked to return again for inspection .
Will not buy from this company again

Customer service is awful. I bought a 5 ton bottle jack. When I contacted Customer Service to tell them the jack was leaking oil, they didn't believe me. I then provided photos of oil pools within the storage case and their response asked me to purge the air and top up the hydraulic oil. After further tests with the jack I identified a pin hole in the neck of the jack and provided a video as proof.
I received a refund.
Have since bought a Draper bottle jack and it appears on first inspection and use to be better quality and easier to use as the two handles pieces bayonet together preventing them coming apart whilst pumping.

Bought a strimmer about 5 years ago and had continual difficulty in starting. Servuced last year, by local service station, just boughr new spark plug due to difficulty in starting, still not starting. I would not recommend this strimmer.

WARNING!! Pay via PayPal. Why you ask? In last 3 years I have returned items from 2 separate orders and both times SGS deny receiving the return even when tracking shows delivered. I have had to get my refund via PayPal case. No comms from SGS. DISGUSTING company to deal with. AVOID AVOID AVOID.

Returned a robotic lawnmower which I no longer needed 1 day after ordering as the manufacturer of my current one sent me the part I needed for free. I returned the item 4 days after it was delivered to me after requesting a return from SGS and following the instructions I was sent. The returned item was in an unopened state and therefore ready to resell without issue. I followed all the return requirements yet had no communication from SGS Engineering regarding my return unless I emailed them. Had to wait over 3 weeks after they received the item back before a refund was paid, and only after I chased my refund several times before finally having to threaten further action against them.

Terrible customer service, I have wasted so much time chasing a refund, I will certainly never be purchasing from them again!!

Failed to deliver the items I'd ordered, failed to communicate, and then failed to refund. Avoid at all costs. The last thing I ordered from them was a tool chest that arrived all smashed up and they offered to discount £20 or deliver a replacement in a few weeks. Absolute joke of a company.

Review:
Avoid this company! I placed an order and paid an extra £6 premium specifically for "FedEx - Next Working Day" delivery. My family wasted their entire day staying at home, waiting for the package within the promised time frame (8:00 - 13:00).
​Not only did they fail to deliver, but I just checked and they have delayed my package for 3 whole days! This is absolutely unacceptable and false advertising. If I wanted a 3-day delivery, I would have bought it from someone else for cheaper or faster.
​Terrible reliability, zero respect for customers' time, and pure greed for taking extra money for a service they can't provide. I demand a full refund of my delivery charges immediately! (Order #SGS1002569529)