I bought a dragon home water fountain ages ago from them and loved it, your can hear the water trickle and it sounds beautiful, but it stopped working I bought a new pump but it didnt last long. So d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy ordering and fair price. Quick delivery. Shame there isn't more choice in the 100 ml fragrances.
Easy ordering and quick delivery. Would be better if more choice in the 100ml size fragrances. Price ok.
Love the choice of products this company sells and the fact that orders are processed quickly and delivered to my address without issue. My only minor negative comment would be that the Sunset LED Gla... See more
Company details
Written by the company
The UK's Aromatherapy experts specialising in wellness and relaxation. We're on a mission to help the nation create soothing environments in their own homes with the help of a wide range of products from Ultrasonic Diffusers to Wax Burners and everything inbetween!
Contact info
Unit 5, Stevern Way, PE1 5EL, Peterborough, United Kingdom
- 01733 341000
- info@sensearoma.co.uk
- www.sensearoma.co.uk
4.5
Excellent
483 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 2 weeks
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Reply from Sense Aroma
Thank you David
The order I put through a week ago came…
The order I put through a week ago came very quick. It was packed very well. I am very impressed with the whole experience.
29 August 2025
Reply from Sense Aroma
Hi Louise, thank you so much for your feedback.
Great products at a great price.
We love the choice of products and also the longevity of them.
22 August 2025
Reply from Sense Aroma
Andrew, we are happy to have you as a Sense Aroma fan
The customer service is excellent and…
The customer service is excellent and the products well packed and of top quality. Lady dealing with the orders was so helpful and pleasant. Have had three orders now and will order more. Sadly the last delivery by enterprise was almost a disaster as the driver, rather than leave the parcel in the open front porch door, in a clear named street ( clearly visible with a large sign on door and constantly used by all delivery men) left the cardboard boxes (large) in the back lane , far from my front door,behind a bin, still visible to the public, in the pouring rain and in a dubious area. Luckily it was retrieved before someone helped themselves.
30 August 2025
Unprompted review
Reply from Sense Aroma
Sorry to hear that you had a bad experience with a courier but happy that you are not letting it put you off ordering from us again
Excellent, unusual items
Very happy with purchases.Fast shipping, very good quality items, safely packaged. Highly recommend.
10 August 2025
Reply from Sense Aroma
Thanks Karen
Great products also reasonable prices…
Great products also reasonable prices with fast delivery so excellant.
16 August 2025
Brilliant service and I love my…
Brilliant service and I love my octopus. I’ve called him huggsey and he is now a valued member of the family. Thank you
12 August 2025
Unprompted review
I love this company
I love this company, they have such unique gifts. The website is easy to navigate. The quantity of items on sale astounding. The delivery was the quickest I have ever had. The quality of the products phenomenal. I would highly recommend.
6 August 2025
More than Absolutely Fabulous! Great company!
Another great purchase and prompt delivery from Sense Aroma... I highly recommend this company. Everything I've received is exactly as described and they use a highly reputable delivery courier DPD, who text you on the day with delivery time and email the day before too. A+ and 5 gold stars *****
1 August 2025
Great
Lovely items
My water features are good value&work well
Very speedy delivery &good value
Looking forward to purchasing more from this site
1 August 2025
Unprompted review
Easy ordering and fair price
Easy ordering and fair price. Quick delivery. Shame there isn't more choice in the 100 ml fragrances.
15 July 2025
Unprompted review
Very fast delivery from the time I…
Very fast delivery from the time I ordered the bits I needed
9 July 2025
Electric Diffuser
Bought an electric diffuser and when received the top, although very well packed, was broken during transit. Contacted Sense Aroma and was very impressed with their prompt action to replace within a week. Would definitely buy from them again. Thank you,
22 June 2025
great delivery time very quick
was looking for 100 ml in this scent as we like the smell it works out cheaper if you can get the bigger bottle and will last longer .
5 July 2025
I received the parcel in a very short…
I received the parcel in a very short time, I am really happy with sense aroma products
9 July 2025
Unprompted review
Excellent items and very fast delivery
Excellent items and very fast delivery. Thank you so much. Would recommend
19 June 2025
Poor customer service
When I opened the box, one of the holding part of the fountain was broken.
I emailed the company with pictures on the same night
It will be a week tomorrow about my complaint but haven’t yet heard from the company
19 June 2025
Unprompted review
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