Research Industries Reviews 

1,029
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and purity of the products, noting they are top-notch, exactly as described, and reliable for their intended purpose. Reviewers frequently highlight the company's professionalism and reliability, appreciating the excellent service provided and the smooth, simple ordering process from selection to payment. People consistently report fast and prompt delivery, often receiving their orders earlier than expected, even for international shipments. Customers also appreciate the discreet and secure packaging, frequently including helpful data sheets, ensuring products arrive safely and are well-protected.

What people talk about most

Product

Customers consistently note positive experiences with product, often describing them as high-quality, pure,... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the high quality and purity... See more

Delivery service

People report positive experiences with delivery service, consistently praising its speed and efficiency.... See more

Order

Reviewers highlight positive aspects of order, with many customers reporting that every order has been... See more

Service

Users describe positive interactions with service, highlighting its professionalism, reliability, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Chems.ca sent AL-LAD via post in a very boring envelope. It was protected in a mylar packet with accompanying data about the substance. If you regularly throw away junk mail without opening it, then s... See more

Rated 5 out of 5 stars

I've always had a fantastic experience with Chems.Ca. Ordered from them probably half a dozen times now, every package is discreet and very good quality. Includes msds data for every Chem. Customer su... See more

Rated 5 out of 5 stars

These guys are 100% legit. I have completed multiple successful transactions with them, and always recieve product in a safe and timely manner. The few times I had issues, concerns, or problems, they... See more

Rated 5 out of 5 stars

Amazing company. The product arrived right on time if not earlier than expected. The product ordered completely met my expectations. Everything in the ordering process went smoothly, from the catalog... See more


Company details

  1. Research Institute

Written by the company

Researchers across Canada rely on Chems.ca for consistent quality, and strict sourcing standards.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,029)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Just up and disappeared without a trace.

Just up and disappeared, website doesn't work, emails don't work, its a sad day for their loyal researchers and professionals. I have had many great and i would call PERFECT experiences with them, it actually makes me want to shed a tear because from what i gathered, their website was up on July 5th but now its shut off. I had about $70 worth of store credit and items that i was waiting to use and remembered 3 days ago and been experiencing a nightmare since.

19 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing quality

Amazing quality with absolutely phenomenal customer service. Sad to see the sites down, here's hoping it's a hiccup!

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Definitely legit

They have the best customer service and fast shipment on the highest quality for my research needs.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Superior quality and service; Best in the business, easily

I am always a little skeptical of the production of compounds in these classes in the sense that I understand Chinese labs and other "street" labs often spin up legitimate vendor websites and businesses to move illicit or subpar quality chemicals. However, I decided to role the dice on them given the expertise that seemed apparent in the product descriptions and throughout the website.

After making my first order, I received notification that the product had been mailed the following business day. The product was sent from Canada to Utah, US via standard letter mail and arrived on the 8th day following the order so 7 days since mailed.

All I can say is that these folks are the real deal. The purity of their molecules is superior to any other vendor I have ordered from previously. We will be using this vendor for calibrating our mass spectrometers among many other things. They will be my primary vendor going forward.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Great Quality

Shipped product within a week to the US discreetly in an envelope. Very high quality and 98%< pure product, would highly recommend!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

I wanted to wait until I had a good…

I wanted to wait until I had a good sample size of orders before writing a review. Simply put, this is probably the best, if not the best suppliers for chemical research. I have had nothing but fantastic experiences with this company, I had one concerning hiccup with one order where the packaged had been pulled aside by CBSA and a single unit of my package had been removed from the package, ostensibly for testing. After reaching out to Chems.ca they assured me this was normal, after that any other orders I have had arrived on time if not earlier than expected the fastest order arriving within 13 days. I will definitely continue to utilize their services and I am very happy to continue to purchase research materials from them moving forward. Thank you guys for your professionalism and services you provide.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

Had some minor difficulties successfully placing the order, but support was prompt and helpful. Product arrived in 9 days and appears to be as described and well-suited for analytical chemistry

20 February 2026
Unprompted review

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