Finally received my leather sofas after a long wait and was very disappointed when they was unwrapped and put in my living room. Straight away I noticed baggy leather which looked like it was short of filling in two areas and plenty of creasing where it looked like it had been stretched the wrong way. I immediately complained to the company twice and received a call today a week later. I was told about seats being hard, which was not an issue, and that I needed to “thump” the lose area every night for two weeks and then every couple of days for 8-10 weeks so it can fill up. I said that I would have a bruised hand doing this and found it unbelievable that this is what you are expected to do. I informed her that the sales staff should tell you this before you purchase the sofas as I certainly would not have bought them. All she said was that it was in the terms and conditions. I also informed her that when the sofas were delivered they were pulled across the floor after the packaging had been taken off which is totally unsatisfactory as these sofas are not cheap. I expected more from this company and would not recommend on the experience I have had with them.

Everything is fine except that wa were only left with one charge cable for two chairs.

Our whole fabulous experience is purely down to the most incredible customer service from your staff member, Christine. From the moment she approached us in the store, she exuded an incredible warmth and friendliness, without applying any pressure. Her depth of knowledge on all of your products was phenomenal- very impressive indeed. She carried us right through to completing the sale and could not have been more helpful if she tried. She was incredibly enthusiastic, knowledgeable and committed to helping us find a product that worked for us. Her manner was slightly unique, but it absolutely worked. Christine is an absolute asset to your organisation and we would probably have left the store without buying anything, if she hadn't approached us and been so genuinely fabulous. Thank you so much Christine!

I was told that they would deliver my sofa tomorrow then I got a message saying the 20/ 08 26 I’ll be at work I asked for a Friday or Saturday

Lovely furniture and the men were great thank you very much.

We had a very nice young salesman name of Conlan,at Mansfield Retail Park.He was very smart,extremely knowledgeable and helpful.Manager Richard is also very pleasant too.When Conlan asked a blond lady assistant if I could borrow a sample of the suite we’d chosen ,she refused,complete ignored me on the way to to till ,which l thought was very rude.I was only going 500 yards to choose a carpet .The carpet manager walked down to your store ,to look at the suite we’d chosen ,to try and match a carpet.

Accommodating but only after I refused to make a second phone call. Delivery drivers were an excellent team.

The new sofa is good quality and really comfortable and the crew who delivered it were friendly, fast and very efficient

Your staff member Raymond was polite, helpful and not pushy at all, very good service.

Brilliant delivery and on time. Two friendly drivers who carried the chair in for me.

When me and my partner first went into the store in Kilmarnock we were greeted with a warm welcome from all staff members, the store was super clean and tidy and smelled amazing so much they should bottle that stuff up and sell it,

We we shown round the store by the Amazing Graeme who was top notch, such amazing customer service from Graeme, we found the perfect 2 seater powered recliner which was so comfy, We tested it out and it was great and exactly what we wanted, it was on sale and the price was great and within our budget.

I would like to take this opportunity to thank all the staff members at the Kilmarnock store and a big shout out to Graeme as he was such a great professional and had wonderful customer service. Graeme you’re the best.

Best wishes from Katy and Michael.

Great service and helpful with moving the chair into a the van

Greeted by Amy with a big smile she was very knowledgeable and advised to give her a nod should I need any further information. She advised that she would leave me to look around. She advised about possible delivery time and what they could do for me re material choice and recliner or not. Would recommend this store very helpful staff but without putting pressure on customers to buy. VG

Very friendly and helpful staff a warm welcome on entering was offered tea or coffee it was a very pleasant experience

Arrived on time with a courtesy call 15 mins before they arrived. Sofa looks good, hopefully it will be decent, long lasting quality

Very professional service we dealt with Ian at the Uddingston branch

Our experience at this darlington shop was excellent.
The staff member Andy was very helpful and told us everything we needed to know

Shocking communication!
Was told my sofa would be delivered on Monday, booked the day off work and received no communication or updates until I contacted them to be told it had been booked in by mistake and no one could give me an answer on when it would actually be delivered!
I’ve phoned all of the numbers online to get passed around and directed to the store who cannot assist with deliveries.
Really bad communication and customer service and I still have no update on when my sofa will be delivered.

Very very good service