poltronesofà Reviews 

Akis was very helpful and kind. He explained to me all of the functions of each sofa we were interested in.

From the moment we walked into the Kilmarnock store it was an excellent experience. Lee approached us without the ‘pounce’ we experienced in another furniture store, lots of information without any pressure to buy, and buy we did!
Very impressed with the quality and choice of sofas.
Well done Lee very impressed with your knowledge.

Amazing experience at Poltronesofa! The customer service was excellent from start to finish, the staff were genuinely friendly and helpful, and the quality of the furniture exceeded my expectations. Highly recommend if you're looking for great products backed by a great team. Will definitely be back for future purchases!

Visited the Blackburn branch, the staff allowed us to browse the store and we're happy to help when asked.
I found the perfect sofa, in the fabric and colour I wanted at a fab price. Damien was so helpful and patient when requesting several prices as I could not decide.
I would highly recommend this store ❤️

I do not understand why they do not provide colour swatches
I would have paid for one
How can you match your carpets, paint colours etc
Ridiculous

Don't buy unless you can take the guy from the showroom home with you! Just so complicated it's never going to work like it's supposed too! 🥲

Demetra provided exceptional service and although I thought I knew what I wanted to purchase I am sure that the advice that I received enhanced this.

The sofa is lovely but your delivery guys were awful, having paid £129 for delivery and told the guys would set it all up for us when ordering the suite was not a great experience today they struggled to get the 2 seater in and gave up then they decided to dump my 4 seater that came in 2 bits outside my husband told them to get it in the house and made up, which they did, they said they couldn’t get the 2 seater in and left it outside I managed to get a couple of able bodied guys round and they got it in the house through the door No bother, your delivery guys are letting you down, I’m so disappointed I paid so much for delivery when the last few months u advertised as free delivery I feel I paid for such a rubbish service today with the delivery the guys couldn’t wait to get going. And let you down as a company.

Stained fabric and unlevel seating cushion.
My 3 seater and seater sofas arrived. Upon inspection I realised there was a huge “Water mark stain” on the seat cushion. There also appeared to have the cushion filling in the area of the stain;isn’t flush or smooth at it should be. I contacted online and was told to complete an online form with details of purchase and delivery date etc. I was also told to submit 6 photos of the damage and submit, which I duly did. However, this online form and photos would not submit. I phoned the customer service back again, to be told this is the only way they have to log an issue!Therefore, no further help as this is the only way to submit a concern or complaint! I’ve given up trying and therefore feel that Customer Service aftercare is extremely poor and I’m left with a damaged product: 3 seater sofa. Would not recommend.

Excellent service and my armchair looks beautiful.

Great experience from start to finish. The member of staff who helped me was friendly and knowledgeable without being pushy, which I really appreciated. He gave me the information I needed, let me take my time, and helped me find exactly the sofa I was looking for. The whole process was quick and straightforward. I’d definitely recommend this shop to anyone looking for a hassle-free experience.

We had ordered sofa set with 2 foot stool.

When it was delivered the footstool came in different colour to the sofa.

Since then we have consistently been chasing this up and they are constantly trying to fob us off with excuses.

It's been 10 to 13 weeks, and we are still being given excuses instead of dealing with the matter swiftly they are trying not to take responsibility.

We are beyond frustrated and absolutely disgusted with the standard of the management team that are hopelessly inadequate.

The link they have provided to contact through their online team, I have already used many times over, without much help or even response.

P.s also funny how this company has no formal email address, as I've tried to send in writing to log a formal complaint.
None of the emails are active.

Sofas quickly faded in the sun. Armchair relax mechanism came detached after moving it to clean underneath. Poltrone quoted 350 euros to repair it. Mechanical friend repaired it in 10 minutes but with the comment it’s a weak system

Hello and good morning,
Brought a sofa about 11 weeks ago im actually quite annoyed and shocked at how little I ive been contacted regarding ( where the sofa is or how far along is the building process at ) dropped over 2900 for a corner peice / footstall. ordered them thinking we had long enough to move from sheffield to Penzance ( 360 miles away ) for the sofas to have had arrived shorty after getting the keys to our new home. Not being funny but almost 3k on a sofa isnt short change.

My wife and I were prepared for a long search to find the perfect sofa and armchair and must admit that we did search around diligently before looking around at your Poltronasofa store. We were reluctant to visit as although you advertise huge discounts, your prices are all at the high end. BUT the minute we entered your store and Maurizio introduced himself to us, our search took over a while new meaning. He was polite, understanding and answered each and every question with full knowledge of the product he was showing us. At no point did he push us to buy (which was a relief compared to other sales people)! Of course he wanted to make a sale but he did not let that influence him...and he genuinely wanted us to know what and how to make our final decision. So yes, we are glad we ended up buying your products. Maurizio did a great job! Now hoping that YOU as a company, live up to your reputation and deliver a high quality, long lasting product we can enjoy for years to come!

My sofa arrived broken. This was confirmed and reported by who delivered it, yet I am stuck discussing with customer support. For anyone falling for the jingle of supposed italian quality, watch the kassensturz report from srf before buying.

My elderly mum bought a sofa from SCS and one part arrived in a totally different colour. Even the delivery driver flagged it and reported it. Since then it’s been nothing but chasing emails, sending photos, and getting nowhere.

It’s now mid‑July and she still doesn’t know when the wrong section will be replaced. The footstool hasn’t arrived either — and given the issues so far, we are not confident it’ll even match.

The lack of communication and progress is unacceptable. SCS need to seriously improve their customer service and aftercare.

We went into the shop to look around for sofas and got told to leave as we were not going to be buying a sofa and we are both 17 and trying to look for sofas for our new flat but was also told to leave for that so I don’t recommend and the staff were also very rude !!!

Awaiting delivery of a recliner sofa and chair. Have taken the day off work following an earlier message one week ago to say good were to be delivered today. As no delivery time confirmed, I spoke with the team to say they had made an error. No apology just a new delivery date 5 days away with no scheduled time until the night before. The agents I spoke to were rude, unapologetic and had no explanation for their error. We have waited 3 months since we ordered the goods, with very little communication. This company are by no means professional, with no customer service. Think carefully before placing an order.

Absolutely love our sofa. The staff were very kind when I had to change the arrival date due to my husband being so unwell.
Rich and Dean who delivered our sofa were quick polite and friendly.
We could track them which was amazing. 🤩
Thank you.