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Sofa Club Reviews 

18,733
•
TrustScore 5 out of 5

4.8

Sofa Store
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Review summary

Created with AI, based on recent reviews

Considering 3,571 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally welcoming, helpful, and patient during showroom visits, making the purchasing process smooth. Consumers are also thrilled with the incredibly fast delivery options available and the exceptionally comfortable, gorgeous sofas that fit their living spaces perfectly. Some reviewers were not happy with delivery issues, mentioning delayed arrivals, missing parts, or incorrect items sent directly to their home addresses. A few customers also experienced poor product quality, reporting specific problems like failing stitching, unpadded cushions, lumpy seats, or manufacturing defects discovered over time.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting showroom employees as approachable, welcoming,... See more

Product

Customers consistently note positive experiences with product, highlighting that sofas are comfortable,... See more

Delivery service

Consumers find delivery service to be positive, highlighting extremely fast or next-day shipping options that... See more

Service

Users describe positive interactions with service, highlighting helpful and friendly staff who make the... See more

Quality

Reviewers mention positive feedback about quality, noting that the sofas are very comfortable, gorgeous, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We love our new sofa, but most of all the customer service We visited the showroom twice and each time the team were very accommodating They kept our sofa for 5 weeks while we were on holiday and... See more

Company replied

Rated 5 out of 5 stars

Love my new L shaped sofa. Comfy, lovely colour and perfect size for my space. I've even slept on it and it was lush. I'm glad I went to see my sofa in a showroom before purchasing, I actually chan... See more

Company replied

Rated 5 out of 5 stars

Had such a good experience at Sofa Club. As soon as we arrived, Abbie came straight over to help us and made us feel so welcome. She was really helpful and knowledgeable, and made the whole experience... See more

Company replied

Rated 5 out of 5 stars

Elaine was brilliant and helped us buy our new sofa for our first home! Made us feel so welcome and at ease with such a big purchase would highly recommend this place to everyone needing the most gorg... See more

Company replied

Company details

  1. Sofa Store

About Sofa Club

Written by the company

sofa club logo

Sofa Club was founded in 2012 by Louis Rose and Tom O'Neill. A family-led business driven by years of experience in the furniture industry, the Sofa Club brand fast became a popular household name. Over the next few years, the product and business developed into an inspirational success story. By 2018 Sofa Club had branded itself with its first sofa statement; fashion for your home. 

The business shifted its focus into building a new trend-led vision for a diverse group of fashion followers, and with this they have captivated a community of trend-loving, house-proud humans. Sofa Club create iconic designs that amalgamate current trends with classic style, and retail at an affordable price point. Their neutral colour palettes and quality fabric offerings mean the styles always remain on trend and can be re-styled in line with current interiors or changing personal taste. Their impressive social media presence and celebrity following has lead to partnerships with the likes of the Stormzy, Pretty Little Thing and Style Sisters.

This new chapter put the style-savvy customer's and their needs at the centre of the business; delivering the best quality products, most desirable trends and a discerning mission driving the brand forward.

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Contact info

4.8

Excellent

TrustScore 5 out of 5

19K reviews

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4.8

All reviews

(18,733)

3,409 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

So impressed with sofa club

So impressed with sofa club! We visited the Liverpool showroom and so glad we did as we went for something different. The Chesham sofa is beautiful. It’s got deep seats, so great of you’re tall. It’s comfortable, stylish and very well made. It also came the next day which is pretty impressive. The smoothest purchase ever, even the delivery men were great. Highly recommend.

26 August 2026
Rated 5 out of 5 stars

James (Croydon)

James (Croydon) was knowledgeable, helpful and patient. Really pleased with the service and guidance we received. Will be back when the accent chairs are out!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Abbas was extremely helpful with the…

Abbas was extremely helpful with the whole process. We have been in to see him 3 times and we decided to buy the 3rd time we went in store. He made us feel comfortable everytime we dealt with him and there was no pressure to buy. We are very happy with the service and our purchase. Thank you very much Abbas.

6 September 2026
Unprompted review

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