Sanitino.nl Reviews 

**Extremely poor service — delayed delivery, damaged product, no answers**

This has been a very frustrating experience from start to finish.

First, the washbasin was delivered later than expected. When it finally arrived, it was damaged.

I reported the damage and submitted a claim, but instead of quickly arranging a replacement, I had to wait several days and follow up myself. Only after chasing them did they ask me for more photos so they could apparently raise a claim with DHL.

I sent the requested information and asked several times what is actually happening with my replacement, but I still have no clear answer.

At this point, I do not even know **when they will send a replacement, what exactly they are going to send, or when I am supposed to receive it**. Their communication is extremely poor and they simply do not properly respond to the actual questions being asked.

They seem to be focused on their issue with DHL, but that should not become my problem as a customer. I ordered and paid for a new, undamaged washbasin from them. The product arrived damaged, and the basic expectation is that they arrange a replacement quickly and clearly communicate the process.

This is also a very large and heavy item, so returning it is not something I can easily handle myself. They have not clearly explained what I am supposed to do with the damaged washbasin either.

The whole process has been slow, unclear and unprofessional. Delayed delivery, damaged goods, no clear replacement timeline, no clarity on what is being sent, and very poor communication.

I am in the middle of a renovation, so timing is extremely important, and this company has made the situation significantly more stressful than it needed to be.

**Very disappointing service. I would definitely not order from them again.**

Excellent Delivery

Top quality

I ordered a sink for my bathroom and it listed 4-5 working days delivery. Now it's been over 30 days and it was never delivered to the service point (they didn't have an option any have it delivered to my home). The company won't give me my money back and they've delayed my bathroom renovation over a month. These guys are criminals and terrible customer service. I would avoid them and save yourself a ton of headache, money, and time.

Super in contact, snelle service. Sanitino heeft nog contact opgenomen om te checken of het juiste product was besteld en hierna is het direct verzonden. Top!

All is good in order.

Absolutely dismissive customer service. They show advertise product as a bidet with tap, then deliver it without. It's extremly misleading - they place all photos included tap and don't write anything in description that tap is not included. When you want to return (within 1 day from reciveing) you need to pay 100€ for the shipping back to Czech! They don't inform you about return cost during the check-out / purchase proces. That's outrageous and in many cases higher price than purchase itself. Other products (order for almost 700€) came dirty, with stickers over them. They look more like post exhibition that new, unpacked products. Highly discourage using this supplier, they are far from any Dutch supplier standards and totally disregard customer rights. Reported the seller to ECC.

Everything was fine. Quick sending, good stuff.

Got send wrong cheaper product. They wont take any responsibility. I get ignored and lied to.

My product didn't arrive complete. The photo makes it seem like it includes both the stand and the toilet, but they only sent me the stand. I wasn't satisfied with my order.

Fast delivery, product meets expectations

1. Excellent Proces, website, information
2. Best price for Geberit toilet block holder
3. Perfect communication and updates
4. Quick shipping time
5. Packing protection, that the box itself is wrapped in bubble plastic, meaning the box (and of course the contents too) remains brandnew and clean, after been shipped.

The packaging was absolutely very nice. It was not deliver in 3 days but in 5 days. Although I paid 20 euros for getting it in 3 days.

The packaging was missed the bolts which I purchased from local shop.

broken toilet... all in pieces after arrival
terrible service from the GLS transport I presume

Delivery not on time, despite paying extra for fast delivery

Awful client service.
I received my parcel with an toilet, which's broken in many little pieces.
The photo, which I sent with claim, shows firth opened box and damaged item, but!

I should put out all of pieces to make a photo box, item, foam, all of labels on box and pieces of item separately (scratching and shaving fingers),
and after, to refund money (probably, maybe I'll send different item, I’m a LIAR, you know, I'm always kidding honest stores) I should put in all of them again (shaving fingers)
The price not so much for the humiliation

Faster delivery, well packed. Fully satisfied.

Poor customer service
the return period is only 2 weeks. Thats very difficult when a mechanic has to renovate the bathroom and discovers that some parts dont fit. First they email and listen and want to help, but at the end of the day its: Sorry, you warranty period is over..