Absolutely dismissive customer service. They show advertise product as a bidet with tap, then deliver it without. It's extremly misleading - they place all photos included tap and don't write anything in description that tap is not included. When you want to return (within 1 day from reciveing) you need to pay 100€ for the shipping back to Czech! They don't inform you about return cost during the check-out / purchase proces. That's outrageous and in many cases higher price than purchase itself. Other products (order for almost 700€) came dirty, with stickers over them. They look more like post exhibition that new, unpacked products. Highly discourage using this supplier, they are far from any Dutch supplier standards and totally disregard customer rights. Reported the seller to ECC.