Sage Appliances Reviews 

I am extremely disappointed with the customer service I received from Amina. I contacted customer support because I needed help with my £1,000 machine, but instead of receiving assistance, I was treated with rudeness and disrespect.
Amina repeatedly talked over me, did not listen to my concerns, and made me feel stupid. It was clear that I was upset, yet she showed no empathy or willingness to help. Rather than trying to understand the problem, she interrupted me and dismissed what I was saying.
When you spend this much money on a product, you expect professional and respectful customer service. Unfortunately, my experience was the complete opposite. I hope the company investigates this matter and provides additional training so that no other customer is treated this way.
Very disappointing experience.

I am not happy my machine was faulty and returned it iver warranty over 20 days ago and DHL have lost it. Replies are very limited and constantly told they are speaking to DHL but it’s not acceptable.

Despite the call queue announcement saying the wait time was getting longer; 3,4,5 minutes I was answered much quicker by Linda in South Africa who was extremely helpful and patient and clearly knowledgeable. Whilst on the call I received a link via email allowing her to see live video of my coffee machine and what it was doing. She talked me through a pressure test (luckily I had the cleaning disc to hand!) and determined that there wasn't a pressure fault and my issue is likely down to the age of the beans I was using and not having the correct filter basket - she then arranged for the correct one to be sent at zero cost. I rarely write reviews as I'm rarely impressed but this process, and Linda, provided a great service, very happy! Thank you.

I am delighted with my Barista Pro machine and Sage's after sales support & service is excellent. It was time for a flush & descale, so I called Sage's customer support. My call was answered promptly by Lehlohonolo (Nolo), who immediately understood my queries, resolved what I needed & arranged immediate dispatch of the necessary parts & cleaning solutions. Nolo was professional, knowledgeable, very patient & a credit to Sage. Great service from great staff.

I recently purchased a Sage Barista Express, and while the coffee machine itself is fantastic, I initially had a small issue – the cleaning kit was missing from the box.

I contacted Sage customer service, and I have to say, they were absolutely brilliant. The team was polite, understanding, and very apologetic.

Highly recommended – both for the quality of their products and the excellence of their after‑sales service.

Oddity with my Bambino plus coffee machine.
3 or 4 emails, I sent a video, then this morning a lady phoned me to 'sort it out'.
She did just that. Polite, slow enough for me, went through a few checks and made an adjustment...
Hey presto back to full working order.

Thank you Sage

Customer service were helpful and friendly when my coffee machine developed an electrical fault. They sent packaging and arranged to collect my machine at a time of my convenience, and I have just received the machine back in good working order. Very impressed by the service.

The online call was arranged and done very quickly and professionally

After taking delivery of my new Oracle dual boiler coffee machine. I encountered a problem on set-up. I called Sage customer support and spoke with Lehlohonolo who took me through the process of the stage I had the problem with. He explained everything really well and made it simple to follow.

Linda arranged an email-link troubleshooting session. She was incredibly patient & helpful & we now have a better functioning coffee machine following a few simple tips.

Excellent customer service from Janine in the customer service team when it came to resolving a manufacturing issue with my Sage Barista Pro machine. Handled professionally, promptly, and stress free. Bunch of professionals, products are top notch too! Definitely recommend

I spoke to a really helpful, efficient lady about my query. She phoned me on a video call, to observe the problem with the kettle, I received an email soon after, with a label to send the kettle back and also informed me that they would send a new one out. The new kettle arrived about a week later. Very impressed.

If I could have given them a 0 I would have happily done so. We purchased on the 5th June 2026 their Dual Boiler and were really looking forward to using the machine. Unfortunately, it didn't work with the coffee of our choice. When at first approached the company, at this point we had already wasted nearly a kilo of beans, they were unable to find a resolution. When pointing out that the machine was not producing the right amount of coffee as stated on their manual, the answer was: just click the double shot setting and really don't look at the manual. That answer was unprofessional and clearly the agent that spoke to us, didn't have much customer service at heart. We therefore decided to return the machine, as it didn't work for our family. We processed the return as per their instructions, we tracked that the machine had been received, but we received no acknowledgment of this. Several calls and emails later, we did receive a confirmation that they had the machine and to expect a full refund within 10-13 working days. We are now at over a month, and no refund has been processed. I tried to get a resolution, and the matter 'being escalated' I requested a call back from the manager but this never happened. I then was told that if I added the wording 'FORMAL COMPLAINT' in the email subject, this would be picked up from the system automatically. I then had to contact them once again on the 30th June and on the 6th July. They are now not responding to any of my emails. If you could, stay away from buying directly! I wouldn't recommend and definitely wouldn't buy anything from them again. £2269.38 later still in their pockets over a month from their confirmation. They are clearly great at breaking their own contract. Stay away from this company!

Very helpful member of the Sage Customer service that really helped me with my new machine. Excellent

Despite registering purchase at the time of purchase felt i had to jump through hoops getting a copy of the receipt to get my draw replaced that had a manufacturing defect. Very disappointed on this occasion.

Completely wrong answer to my question and gaslighting me that it won't work. All I had to do was press "manual mode."

Best service i've experienced in France. Or anywhere actually.

Excellent customer service from Sage Appliances. I had an issue with my coffee machine, and Forbes was incredibly helpful. He took the time to assist me, quickly arranged a replacement machine, and emailed the returns label during the call.

Thank you, Forbes, for making the whole process so easy and resolving my issue so quickly. Much appreciated!

Customer service well beyond my expectations… thank you so much!!

Perfect! Super fast and super efficient help. Thank you Sage appliances, you've made me a customer for life.