De'Longhi Reviews 

Update on preview review.
In summary, I bought an air con unit, which was delivered much later than stated and turned out to be the wrong unit. I was sent an inferior model, with missing parts.
Contacted customer service and was eventually told that the incorrect model would be collected and the correct one delivered. I emailed to ask when the new one would be supplied. No response to my questions. Checked on the website and the correct model that they are supposed to be delivering is out of stock. Emailed again. They eventually admitted it was out of stock and they would collect the incorrect unit and refund. This of course means me staying at home for another day for it to be collected. I have no confidence at all that this will actually happen,
It just gets worse and worse. Honestly, I can’t believe the level of incompetence this supposedly’reputable’ company has.

I ordered 2 oil heaters from DeLonghi in Sydney. I had a problem with delivery by StarTrack to a Gold Coast address, but after phoning DeLonghi and speaking to Johnathan he intervened and contacted the Courier for me and fixed the problem. Such lovely caring staff. Their service and fast delivery is fantastic. Thankyou.

I don’t even think they care about their customers or their reviews. I bought a £400 machine 2 and half years ago from Curry’s and as usual I cleaned my machine. I put the infuser back in and it got stuck in the brewing position. I googled how to fix as customer services just said “ out of warranty 6 months. Extend for £150! No other answer! I am retired and bought what I thought a reliable expensive machine to last a while. No one warned me I was out of warranty although I registered my machine! I tried the simple fixes and no joy. Still red triangle warning. I go back to Delong! yesterday for repair and they say it will be £150! The same as warranty extension. Is everything £150. It could be simple. When i query it, she said claim from your home insurance then. What! I have read many complaints about the infusers failing on this model. I am absolutely saddened how they sell expensive machines and still want to squeeze more out of you. This should have lasted much longer.

I'm even reluctant to give one star but will as we enjoyed coffee for 4 months before machine broke down . The system for returning machine for repair was not in least straightforward and , after sending required information I received no response and had to contact again for an explanation which apparently was I hadn't given correct serial number, although I copied where number stated " serial number " that wasn't correct one !

Eventually I sent machine to get repaired . After 4 days machine not working again , I called stating I wanted to speak to a manager and was point blank refused this . What happened to customer service? I have sent 2 emails complaining about staff attitude and the fact I have an expensive machine not fit for purpose . Will never buy any delonghi products ever again . Disgrace.

I took a star off for confusing communication but they eventually did good on their promise to send me a replacement milk carafe. Typical case of left hand not knowing what the right hand is doing. Now I hope I get frothy milk.

Really unhappy with the information about the delivery, the time it took for delivery and also a missing component - the plastic window panel. Unlikely to ever purchase anything from you again.

the parcel was delivered in a timely and smart way

The refund experience was terrible. I couldn't return to FR, they sent me to CA which would cost me the same as the product itself to ship and there was no reimbursement. I will never order from this website again. I will only order on Amazon go forward.

Do not buy directly from De'Longhi. I bought a coffee machine that failed shortly after purchase, and getting it resolved has been a two-month nightmare.
After a failed repair attempt, the machine was returned to me completely unusable. When I exercised my legal right under the Consumer Rights Act for a full refund, a Head Office Customer Care agent named Alicia promised to "take personal ownership" of my case. Instead, she booked the return courier to my billing address instead of the shipping address.
When I spent hours of my own time fixing her mistake and getting the unit collected, she went silent, ignored my emails, and then sent another redundant courier to my family's house the following Monday despite explicit instructions not to.
They are holding my money hostage, failing to respond, and demonstrating complete incompetence at every level. Avoid this company.

Rated it one star as could not give it 0. Purchased a Delonghi Magnifica Evo Next Machine in November 2025, the milk carafe stopped frothing, a replacement part was sent out, then the same issue, this time we had to return the machine for investigation? Well it came back, no explanation, yes it worked again, and guess what July 2026 and the same issue. No new parts are available, we now have to arrange our own collection of the machine or "drop off" , last time all this was arranged for us. This is the final straw. They will not replace the machine its down to the engineers to make that decision? Before I had chance to ask any further questions, the chat was disconnected and asked to give a review!!!! Will never buy Delonghi again and the customer service well words fail me!

I am writing again to express my disappointment for not receiving a further update on the missing Cooling kit. Contacts are provided but no one ever reaches out.

I had a very disappointing experience with this company. I had to miss an entire day of work just to wait for the pickup of my return, and the person responsible never replied or showed up. They are extremely inflexible, and the quality of the coffee machine was poor, cheap plastic and far below what was advertised. Overall, it was a frustrating and unprofessional service.

My daughter purchased a DēLonghi Dedica EC685 and was so impressed that I decided to also purchase one… It worked fine for a while, but then totally stopped working so I contacted DēLonghi under their 3 year warranty and as they couldn’t fix it, they sent me a new DēLonghi Dedica EC885! Wow! I thought I had struck gold… It worked fine for a year or so, but then starting sounding strange and finally gave up the ghost so I contacted DēLonghi again as it was still under its 3 year warranty. The customer service agent was brilliant and arranged collection and I had it back within a week!!! (warning, I had to be there all day for ParcelForce collection and redelivery) I was so happy to have my EC885 back, but when I went to use it, nothing had changed!!! It still did not work same as before I sent it off for repair… So, I called again and again the customer service agent was brilliant and arranged the same collection… I asked if I could have a new machine as the one I had seemed inherently faulty at this point… she said that only the factory could decide that… So again I waited all day for the collection and then a week later I waited all day for the return… And when I went to use it, again it did not work with the same problem as before… So, I called yet again in despair (3rd time) and asked if I could have a new machine and the customer service agent said off the record that they had been having a lot of problems with machines being sent off for repair and being sent back unrepaired and that I certainly was not the only person with this problem, but that there was nothing they could do… so another 2 days lost waiting for collection and redelivery… this time when it came back, it did work, but the noise it made was almost scary… the repair had not sorted out the noise it had started to make when the problems had started, but I was just so happy to have it back and knew that their repair centre was way less than satisfactory, that I just put up with the noise… My daughter came to visit a few weeks back and when she went to make an espresso and heard the noise my machine was making looked at me in horror!!! She knew this wasn’t right… So this morning, my 3rd time repaired EC885 stopped working AGAIN!!! So now my machine is out of warranty and the only part that has an extended warranty is the new portafilter they gave me the third time it was sent off for repair and I know that the problem is more than that so I am out of luck. It is only 4 months since it was returned to me and it is not working again… I am not even going to bother calling as unfortunately, dealing with after sales service with DēLonghi is a lost cause and I am simply not emotionally up to the stress of even trying… I will go back to my little stove top moka pot which I used when my espresso machine had been sent in 3 different times for repair and found I quite liked its simplicity… So in conclusion, buying from DēLonghi is a numbers game – if you get a machine that develops no faults, you should be okay, but if you get a machine that develops faults, even the 3 year warranty is no guarantee so buyer beware…. (N.B. I had two DēLonghi espresso machines and both developed faults)… note regarding reply from DēLonghi… I regularly descaled my espresso machine and in fact live in South Wales where our water is very soft, I am very careful with all my appliances as a matter of course … if descaling were the problem, then it would have been sorted the first time I sent it back… and they in fact did tell me this when I had to send it in again and I disputed it at the time… I do not accept that this was the problem…

I am writing to express my dissatisfaction with both the quality of a product I recently purchased and the lack of response to my previous email.

The item became faulty after only one week of normal use. I contacted your customer service team by email a week ago to request a return , but I have yet to receive any reply.

I find this level of customer service unacceptable. I would appreciate an immediate response regarding the return of this faulty product and details of how this issue will be resolved.
STAY AWAY

Very good quality good price and quick delivery super 👌

A bit louder than expected but cools a small-medium size room perfectly

Truly appalling. I cannot remember the last time I have had such poor customer service. TLDR is it that the toaster I ordered arrived broken. I had to email multiple times to even get a response from their team but eventually emails went unanswered for weeks. Called and spent 40 min on hold. Man on phone was nice enough and said they'd send a new one, as faulty one is unfixable. Never got confirmation. When I asked for confirmation the new one had been sent, they said they needed the old one back first before they'd send a new one. Had to call back again (another 30 min on hold) and insisted I need to send it back. I've gone ahead with a refund instead because I do not trust they will actually send a replacement in a reasonable time. Still have to send back. Truly insane for what I thought was a respectable company.

Ordered coffee glasses, water filter and coffee. Was for a present. Got a toaster………. Then had to send back meanwhile waiting my order. Cups and glasses arrived, three weeks to get coffee. No one answers emails, phone service long waits then get cut off!! Won’t be ordering again from DeLonghi direct

Buyer beware: I have a DeLongi toaster and it broke after a year of light use. DeLonghi now refuse to repair or replace it because it’s out of warranty 🙄. How can DeLonghi make such a bad toaster? Either designed to break, or bad design, or poor construction or inferior materials. If I was DeLonghi I would replace it out of sheer embarrassment that it broke, but DeLonghi socials team ignored my request for the customer service to email me and ignored my follow up. I suppose it could be worse I could have bought a more expensive DeLonghi product!