Sweaty Betty Reviews 

This is my second review. I am still waiting for Sweaty Betty to tell me where I return my order, process a refund etc. after complaining on Trustpilot a customer service agent emailed me she said they would help. Then absolutely nothing. Zero. I now am leaving France where the goods were delivered, and cannot make a return. Never never. Ever buy from this company online.

Recently purchased a pair of the power leggings in the sale. This was my first time buying from Sweaty Betty. The leggings were £66 (reduced from £88), although they were a lot more than I’d normally pay for one pair of leggings, I decided to try them due to all the rave reviews online.

When they first arrived I thought they were really nice, they were a good fit and comfortable to wear. However, after just 10 days of purchasing them and only worn 3 times, I noticed one fo the seams had become loose and was starting to come apart. Another section where the stitching has come away has caused a small hole in the fabric. I’ve never had a pair of leggings do this so soon.

Really disappointed in the quality, especially for the price.

Shopping here is just the most pleasant experience. The team are always so uplifting and happy and genuinely so nice! They give their thoughts when you try things on and are helpful, nothing is too much. I love visiting the weybridge store! Hannah, Vicky and Reena are just the best, thank you for making me smile and leave the shop with a bounce in my step!

I like the products despite being in my mind over priced.
I was sent an email inviting me to have a 20% discount in return for signing up for a newsletter.
I then spent a very unpleasant time attempting to obtain the discount code and one hurdle followed another.
Email s not received, code not obtained, need to create an account before using the code, code not accepted.
I could go on and on.
Anyway in the end I bought the £90 leggings at the full price. I expect that this is actually what the company wants you to do.

I purchased a £160 jacket from Sweaty Betty on Friday 28th August for a special occasion, with delivery promised for Saturday 29th. Evri failed to deliver, claiming they needed address details they already correctly had. On Tuesday 1st September, I called the store for help. The manager deflected blame to the courier, and when I pointed out that Sweaty Betty is responsible for delivery, she claimed she "didn't feel comfortable," said she was contacting customer services, and hung up on me.That same day, Customer Care emailed asking for my address again and intimating they would resolve it. I requested a direct phone call, which they completely ignored. By Friday 4th September, I still had heard nothing back.Frustrated, I went into the store in person on 3rd September and saw the exact jacket in stock. I asked if I could take it, but the manager shockingly tried to make me pay an additional £160 for it. I refused, and only then did she reluctantly let me have the jacket.Sweaty Betty has completely washed their hands of me. They have refused to offer a single penny in compensation for the immense stress, missing my special occasion, and the appalling customer service. Getting what I paid for shouldn't require this much fighting. Absolutely disgraceful behavior.

I had an issue with a pair of shorts i purchased and without hesitation i was sent out a new pair! 10/10 customer service and really looking forward to carry on wearing my favourite shorts. A special mention to Emma who was of great help on the live chat today🥰

My item was lost in transit and it was a birthday gift for my mums. Gemma K helped so much and even called the store to see if there was any in stock I could collect so my mum would still receive her present on time.
Can’t recommend enough
Thanks again Gemma K I’m very grateful.

After my waterproof, longline parka failing, I contacted Customer Service yesterday. By today,a replacement was in its way by overnight courier. Excellent customer service from Anne-Marie and Amy B. 💞

2nd time being served by Vicky and she was very helpful & knew her stock.

Initially there was an error made with my home delivery order which was made in a Sweaty Betty store. However after
customer services were involved I had prompt and really helpful communication and the problem was quickly resolved. Customer service was excellent! Thanks.

Offer was apparently not available on an item but after checking online it was they happily refunded the difference. Very pleased with the service provided by Emma!

Keira, Talia and Asta were super friendly the entire time I was in the store, very helpful and overall gave great customer service.

I am so impressed with the quality of Sweaty Betty products but even more impressed with the treatment I received from Customer Service. They listen, reply and actioned my query. I feel they genuinely care about their Customers and communication is a vital part of “who they are”. Many thanks for listening but also making me feel a valued customer. I would like to thank Michelle & Thea in particular for taking the trouble to help ne .

My first experience purchasing from Sweaty Betty, and it couldn’t have been better! I recently dropped my gym water bottle (a different brand), and it broke, so I was looking for a replacement. Since they had 25% off and I was travelling, I decided to pop in and have a look. I queried the price with Jasmine and she was wonderful. So polite, friendly and helpful. She even offered to wash it out and fill it up with water, since I wanted to use it straight away. Amazing customer service that is rare nowadays. It really made my day :) thank you!

All the girls are super helpful. It’s always a pleasure going into the sweaty Betty at Biscter

Michelle answered my query not only promptly but with no problems with meeting my requirements with ease .
I feel like a very valued long term sweaty betty wearer!
Thea also contacted me with care also!
Thanks team SB

I bought a pair of shorts and the waistband started to unravel soon after getting them. I don’t return them as I liked the shorts and thought I may be able to fix them. I was asked to write a review and, off the back of that, the company reached out and offered to exchange them. I accepted as, by this time, the second row of stitching was starting to unravel. I emailed the company as requested and then waited several days for a reply. There was quite a lot of emails back and forth; sometimes they responded quickly and others, not. I was initially told they would be exchanged and then, 12 hours later, I was told it would be a refund only. I sent them back and then had to follow up about the refund. The whole returns process is dire and unnecessarily drawn out. Really puts me off buying online again; previously I’ve bought in-store. The whole experience has put me off the brand now.

Had an issue using a Birthday discount code.Got through to a human agent on the chat box quickly and all resolved.

Being a yoga teacher I requested the discount that SB offer and the process was so smooth. The responses quick and very knowledgeable.
Thank you

Emma was very helpful and knowledgeable it items I asked about. Great service.