lululemon.uk Reviews 

Awful. Expensive but it doesn't pay for customer service who won't sort an issue.

Placed an order on the 14th of August worth £314 hasn’t arrived messsged through to the live chat to be told they don’t know where my order is either I’m just about to go to the store and take what I’m owed of the shelf’s company is a scam please do not order get alo instead 🙏✌️

Ordered navy backpack ,4 days later got email saying cancelled due to no stock, my son ordered one within 10 mins order went through!!!!
What the hell

My wife and I have bought a lot of clothes from this brand over the years.

The quality is very poor and virtually every item has been outlasted by much cheaper clothing.

I tried to return a few items which failed ridiculously early but had no success.

Great design but appalling durability.

I bought the Scuba Mid-Rise Wide-Leg Pants for £108. They were very long and actually touched the floor, so I had them shortened. The alteration service itself was excellent so I have no complaints about the service.
Unfortunately, after the first wash, following the care instructions on the label, the trousers shrank so much that they ended up above my ankles. With the wide-leg style, they looked ridiculous and were simply unwearable.
I paid £108 for these trousers, plus the time and effort involved in taking them to the alteration service and collecting them afterwards. After just one wash, they became practically useless. I never even got to wear them after washing, so I put them away in the back of my wardrobe and completely forgot about them. I recently came across them while clearing out my wardrobe and wanted to leave a review to warn other customers. Unfortunately, the option to leave a review is no longer available.
Extremely disappointing and a complete waste of money.

Bought a pair of Lululemon men's ABC slimfit trousers in black, size 32 waist 30 leg. This is my regular size and they fit me well. Bought for golf and casual use.

The trousers are very good, smart and comfortable, if a little warm for me personally. I really like the side pockets.

What lets them down a little is the cheap feeling zip which is not smooth and rather fiddly to use, and the legs are just the tiniest bit too skinny for my liking. No French button on the fly, which also points to cost saving.

Overall I'm happy to wear them, but I think the Peter Miller EB66 is a more comfortable, slightly classier pair of trousers, although I prefer the side pockets on the ABC to the front pockets on the EB66.

Was not able to write a review on the Lululemon website.

Atrocious ordering experience. Ordered something that should be a few days delivery. I did get an email mentioning delays. But 11 days later and it still hasn't arrived. I received an email saying it's been sent now. Not sure when it will arrive. I don't actually need the item now as it was for an event that has passed! Totally unreliable. Won't buy again. It's a shame as I had high hopes for Lululemon. I even messaged their support team but they didn't even reply.

I placed an order on their website on 11/8, 2 weeks on I still haven’t received the order. I enquiries about it last week, they stated it would be with me by 21/8 the latest, this didn’t happen. I am £200 plus out of pocket with no product in sight. Tried to contact them again but there is no response. I have now requested for a refund, against no response. I know shipping has always been a problem but this time is the worse ever. Communication is non existence.

My order from the 14th August still hasn’t arrived. Their phones are down you can’t even reach them. I have spent thousands with Lululemon and their customer service is appalling, in 2026 they still haven’t figured out their deliveries and still no next day delivery!! I need somebody to refund me my full Order Uk04854118. Called last Wednesday and I was promised it will be shipped in 2-3 says and still nothing. The lady on the phone said they have issues in their warehouse in belgium….well not my problem.

After 10 days, my sandals still haven't been dispatched. Customer services fob you off and keep changing the delivery dates. I will be asking for a refund if they are not dispatched by tomorrow, and failing that, will apply for a credit card chargeback. Appalling service.

A terrible returns process. The online return portal was not working so I was eventually offered a UPS pick up. Fair enough, but they then didn't turn up. Apparently wrong address had been inputted. I then requested a returns label so I could find a drop off point and told someone one would email me in 3-5 days time! still haven't received this. They need to take note of their competitors who make returns far easier with for example post office drop off with QR code. I've now spent so much time trying to sort this out. They call their customer service team 'educators'???!!!. Well they need to first educate themselves on how to provide a better service to their customers.

Awful company. My online delivery was lost. Online customer service was incredibly poor, didn't bother to respond to a complaint raised. Was fobbed off and notbing got resolved. Customer service online and via the phone is completely frustrating, just keep regurgitating their script. Would not buy from them again due to poor customer service

Ordered a Golf Skirt, 10 days went by, checked the status of delivery and kept saying dispatched. Nothing arrived, no explanation or communication, just a refund. Won't be using again.

Placed an order. Didn't arrive. Followed up with withe their "experience" team. Order clearly hadn't even left the warehouse. Told order had left and it would arrive by Tuesday. No delivery. Chased again. Now they have lost it the package internally. Offered refund. No refund in customer area of website. No email follow of refund followed despite being promised. I would not recommend shopping with these people. Worst experience in a while from a brand who position themselves as a market leader. It's all marketing. Avoid

Do not expect a human being to read your emails, or expect any sort of reasonable customer service. I spent a considerable amount of money but when the goods didnt arrive 'customer service' ie a bot told me to re-order them instead, which I refuse to do. So the company receives zero money and automation is more important to Lulu Lemon than helping their customers.

Okay so I grabbed a bunch of shorts, tops, and socks like a whole mixed bag and bro, I'm genuinely blown away. Every single piece is straight 🔥. The shipping? Lightning fast. The material? Chef's kiss.

The fit is LAZER sharp—literally feels custom-moulded to my body. I've put this gear through it all: stuffy indoor gyms with zero airflow, outdoor sessions in the heat doesn't matter. It breathes, it moves, it performs. No cap, this kit is licensed to train with zero excuses. It's goated.

Only one tiny request for the designers: the tanks and vests are already 10/10, but if y'all could drop the neckline just a wee bit to show a lil' chest action? That would be absolute perfection.

Until then? I'm locked in. Lulu forever. 💪

Very comfortable shorts. Slight issue with my shorts but Amore who I spoke with on the phone offered me a very kind resolution and response. She provided excellent customer service and was lovely to chat with! 😁x

I paid over £100 for a pair of trousers and the material started to bobble on first wear without washing. I contacted the returns team to explain the issue having owned the trousers for just over a month (and having confirmed the purchase date). I was told this is wear and tear, and when I queried whether items are expected to only last for one use I received a standard response advising my query had already been responded to so wouldn’t be looked into further.

I have probably spent close to £1,000 at Lululemon and never complained before so I am absolutely gutted at the level of customer service and their quality assurance that unfortunately means nothing.

The courier delivered an empty package from Lululemon. I reached out immediately however after much back and forth via emails they simply stated that they had conducted a thorough investigation and decided it was not their problem. They also stated that any future orders to my address would be at my own risk! I asked for information regarding their thorough investigation and they declined saying the matter was closed. I am absolutely disgusted with customer services. The packaging was clearly not sealed when it was delivered however a lingering reminder of c***d is that couriers no longer knock your door, they take a pic of it on your front door and just like that, they’re exempt from suspicion. So no jacket, no refund and no support from the seller!

Contains forever chemicals that cause dementia