Premier Sports Reviews 

Very disappointed with my experience. I signed up to watch the Arsenal pre-season friendlies and didn’t realise the discounted monthly subscription came with a 12-month commitment. Had I understood that, I wouldn’t have subscribed.

I remember cancelling after the games, but later noticed payments were still being taken. Customer services advised that I cannot cancel early or receive a refund, and must continue paying until August 2027.

I’m now paying for a service I don’t use. I regret signing up and won’t be recommending Premier Sports. The 12-month commitment certainly wasn’t obvious to me when I signed up, and I feel deceived.

Terrible customer service, unwilling to be helpful, takes ages to get a response and will continue to take money even with cancellation

I'm giving Michael 5 stars because he dealt with our problem speedily
and efficiently.
Thank you Michael.

Was unable to stream the Rugby world cup ,just a few emails and Michael solved my issue.

Issues with subscription and viewing platform but handled swiftly and efficiently by Michael.

Despite my initial hesitation with automated customer service systems, I was very impressed with the service I received. I was quickly put through to Michael, who resolved my issue immediately.

It was refreshing to speak to someone so helpful, efficient and knowledgeable. A really positive experience, and a big thank you to Michael for his excellent customer service!

Cass was friendly, efficient and helpful in resoling my payment issue.

Steve was a huge help this morning! Quick, efficient replies, polite and was able to help resolve my query effectively!

I had a couple of issues accessing my account. I emailed Premier Sports and Steve fixed everything in very friendly and efficient manner.

I subscribed for only a month for an event, but when I tried to cancel the subscription 4 days before the next billing date, it told me that if I cancelled now, they were still going to charge me for the next month?? This is ridiculous. I've blocked them from my bank account.

I mistakenly took out an annual subscription. I telephoned Premier sports and they were very helpful in starting a monthly subscription and cancelling the annual subscription. However, that is where my positive experience ended. The refund for my annual subscription was not made at the time that the monthly subscription was taken. I have had to ring Premier sports three times and still have not had a refund after 12 working days. Today I was told to expect a refund within 5 to 10 working days. It is wrong for them to hold onto my money using it as part of their working capital. I demanded an immediate refund and was told to expect a refund within five working days. I will not hold my breath! Instead if I do not get the refund, I will ask my credit card company to deal with it.

When it works, it’s fine. I cancelled and apparently I signed up for a years contract but paid monthly so I have to keep paying it. Need to reach them to speak to them? Good luck. They have an absolutely useless AI bot, one of the worst that tells you that no one monitors it.

I use the web application on a smart TV. I have to log in a good half hour before the game because it rarely works. After closing down the relentlessly reappearing cookies notifications. Today I have missed the whole first half of a game and have given up. I put in my login details and the sign in button does nothing. Reset my password. Still the same. Try the online help, you only have the AI agent so best of luck getting it fixed in real time.

Complete contempt for customers. Appear to have taken a Ryanair approach to customer service.

The worst streaming platform I've ever been forced to use. The stream is constantly disrupted by 'session expired' messages, and when I try to return to the point in the game I was watching, it randomly jumps forward to live, spoiling important moments in the game. Hopefully the Rugby League World Cup moves to a different platform for the next tournament!

I was having issues applying a discount code so I contacted Steve and he offered next month's free which was a brilliant gesture. Thanks Steve

Had problems logging on to the Premier Sports website earlier today. Site wouldn't recognise my email address in order to send me a new password. Submitted a query through Chat. Was informed it might take up to 48 hours for someone to get back to me. However, within just a few minutes, Michael from Premier Sports emailed me with a few questions. I amswered them, sent them back to him and within a few minutes more, he updated the system and sent me the means to access the site. Bingo! I was in. I cannot thank Michael enough for the speedy, expert advice and guidance he provided me with. Thank you, Michael.

Fixed my issue immediately thank you so much!

I had an issue with my elderly fathers subscription, I e-mailed on his behalf at 11:45 and I received some great customer service from a gentleman called Michael who assisted me with my father's subscription on Premier Sports. He was attentive and helpful from the first instance and throughout, giving my father piece of mind to have the channels once again. In times where company trust is fading, I know the service from Premier Sports and Michael is much appreciated. By 16:00 and after a couple of e-mails it was all sorted.
Very, very good prompt customer service.

A swift and efficient action to my request.

Ok when it works but constantly stops due to 'problem playing this video please restart' up to a dozen times an hour making for frustrating viewing of 'live' games.