Pets4Homes Reviews 

12,375
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,054 reviews, reviewers overwhelmingly had a great experience with this company. Many users frequently mention that the platform is very easy to navigate, allowing them to search for pets effortlessly and quickly find useful information. People also appreciate the secure payment options and the helpful bonus of five weeks of free pet insurance which provides extra peace of mind for buyers. Some reviewers were not happy with verification procedures, noting that strict identity checks caused unexpected delays during the setup process. Consumers also mentioned that accounts were sometimes locked unexpectedly, leading to stressful situations and communication difficulties when trying to complete arrangements.

What people talk about most

Website

Users describe positive interactions with the website, highlighting that it is very easy to navigate and find... See more

Product

Consumers find product to be positive, highlighting an excellent range and valuable options when searching... See more

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is exceptionally... See more

Payment

People report ambiguous experiences with payment, reflecting a stark contrast in customer satisfaction. While... See more

Service

Customers had ambiguous experiences with service, reflecting both strong satisfaction and severe frustration.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I believe they will help and give us information on the dog we are looking for. Looking for 6 to 8 year old Springer or Cocker Spaniel, preferably not the Show Breed.

Rated 5 out of 5 stars

We suddenly lost our 12y/o GSD 2/5/26 of oral cancer & I ready to start thinking about searching for a four legged companion. A friend recently lost her 14yr old Hungarian Vizsla & sent me the lin... See more

Company replied

Rated 5 out of 5 stars

It was an easy and simple process to reserve our new puppy. Now that Pets4Homes hold your payment until collection this takes the worry out of being scammed. Overall very happy, especially with th... See more

Company replied

Rated 5 out of 5 stars

As a breeder this website is the best around, easy to navigate with plenty of helpful tools. Posting an ad is very simple, footfall is good and you can easily see how many people have engaged with yo... See more


Company details

  1. Online Marketplace

Written by the company

UKs #1 Pet classifieds site with over 7 million monthly users. Advertise, Sell or Rehome pets for sale including dogs, puppies, cats and kittens.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(12,375)

1,032 reviews in the last 12 months

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Rated 5 out of 5 stars

A great way of helping to provide a home for a rescue animal.

I am interested in having a rescue dog. I have in the past volunteered with the RSPCA caring & helping out at my local centre.

The Pets4Homes has a great site to view all rescue animals who need a home. You can look at the pets you are interested in providing a home for a much needed rescue animal. Well done to Pets4Homes for providing this service.

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Good afternoon

Good afternoon
Had a good conversation with Yiannis about the turtles 🐢 I want to purchase and how much the info available is excellent tell you what and how they have been treated and were the from i shall be I touch over the next couple of weeks to pay and purchase and to become part of the family. Thank you pets4homes 🥰

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Terrible experience and still no…

Terrible experience and still no response. Looking for a kitten as I lost my 14 year old cat a few weeks ago.

Sent messages to a few adverts, then had request for £9.99 to send premium messages that buyers would receive straight away. Took my payment and restricted my account!

No response to emails sent, my messages not sent to buyers as no reply. Absolutely appalled at service received and requested immediate refund.

4 September 2026
Unprompted review
Rated 2 out of 5 stars

What am I doing wrong ?

I must be doing something wrong I have contacted 6 people with a view to purchasing a dog only one out of the 6 contacted me to say the dog had been sold-although it wasnt marked as closed until after she had contacted me , the breeder was very kind and offered me something else which wasn’t suitable .
The rest just don’t bother replying , I have filled in the initial notice about me and then contact to see if the dog is available so I can then have a chat. If I ring there is no one there. I am beginning to think the dogs don’t exist

2 September 2026
Unprompted review
Rated 1 out of 5 stars

This site is a joke!

This site is a joke!! I’ve had my account blocked 3 times now over one add for selling a litter of pups. I’ve had to pay over and over again to repost the add, email numerous times just to be told “we apologise “. Really not good enough!!

1 September 2026
Unprompted review
Rated 1 out of 5 stars

Gave up in frustration

I saw a cat on this site that i was interested in viewing. I filled in the relevent information required to register, a security code would be sent to my email address, it didnt arrive, tried again, same thing happened, no code. I eventually found a section where I could email my problem. I received an email back advising me what to do(I had already tried what they suggest,nothing worked) They say they will respond to my problem, but it could take up to SEVEN DAYS!!
I gave up on Pets for Homes and the cat i was interested in, I will now look elsewhere.
Needless to say, as is so common now, no telephone number to actually speak to a human.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful app to give pets forever homes

Pets4Homes is an amazing app for both buyers and breeders as it has some great features which greatly ease the process of informing and selling for both parties. You are able to include a large amount of media such as images and videos, and as buyers we have found that videos attached for the ad that play automatically, on the list of ads, is very useful and an amazing way to get the attention of our gorgeous kittens. We recently also had an experience of selling a kitten to a family who greatly appreciated our effort in giving each kittens their own little profile that had a picture and description of their personality via the app. They mentioned it really helped them choose a kitten that best suited them, and they are now really happy as we have trained her to always stick by us and cuddle a bunch! The payment was also kept safely by pets4homes, and was very quickly transferred to our account once the buyer confirmed the pickup. It is a great app to sell pets; compared to others we have used, such as Gumtree.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

All sold in a week

The site was really easy to use. The price of the adverts was very reasonable. All the pups sold within a week. The communication between me & buyers was easy to follow and new owners liked they could pay through the site aswell. Would definitely recommend.

3 September 2026
Unprompted review
Rated 5 out of 5 stars

Getting a kitten made easy

Very great site made finding my new kitten Baoba very easy. Their payment system and insurance offer gave me peace of mind as I was buying her. Would recommend if you are looking for a new furry family member.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Firsts !

We took our two kittens for the vaccination, microchip and health check. All the staff were so polite and helpful , we are booking our puppy in with them . We used the pet health care plans which they were incredibly helpful with .

27 August 2026
Unprompted review
Rated 5 out of 5 stars

Bought 2 cats, sold 6 kittens. - Recommend!

I posted my kittens on a few sites but all 5 were rehomed through Pets4Hones with only 1 of the other sites resulting in contact from a prospective buyer. The site reaches loads of people (if you pay) but to get a good amount of coverage, it's only around £30. Their customer support is very responsive and helpful and should I have any more kittens in the future to sell, I won't look any further than Pets4Homes to list them. The only thing that spoils the experience is some of the people who use the site. They'll ask 100s of questions, ask for 100s of photos, tell you they're desperate to buy (even paying the deposit in one case) then ghost you completely leaving you wondering whether to wait or relist. But that's a failing on the user, not on the site and I'm not sure how Pets4Homes can help with this? Have users leave strict feedback with scoring so repeat offenders or people with low scores can be blocked? I'd definitely recommend the site having bought 2 cats and sold 5 kittens!

26 August 2026
Unprompted review

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