LoveBook Reviews 

86,919
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 715 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention how wonderfully easy it is to navigate the platform and customize every single page with personal photos and heartfelt messages. Many consumers are completely delighted with the stunning final books, noting that they make wonderful, touching gifts for any special occasion. However, some people mentioned experiencing frustrating shipping delays, occasionally receiving their personalized orders well past the initially estimated arrival dates. Additionally, a small group of reviewers encountered unexpected quality issues, stating that pages detached easily or that shipments arrived with inadequate protective packaging.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the books make wonderful and deeply personal... See more

Quality

People report positive experiences with quality, highlighting that the books are beautifully made and... See more

User experience

Clients share positive opinions on user experience, highlighting how easy the website is to navigate.... See more

Delivery service

Customers had positive experiences with delivery service, often highlighting that orders arrived quickly and... See more

Order

Reviewers express mixed feelings regarding their order experiences. On one hand, many consumers report fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My only complaint is that we can’t upload pictures. Otherwise, it’s a fantastic and personalized book. I do one at the end of every year highlighting things that made us laugh, achievements and other... See more

Rated 5 out of 5 stars

I ordered this love book for my wife, and it turned out even better than I expected. The quality is excellent, the writing is beautifully done, and every page feels personal and meaningful. It’s a per... See more

Rated 5 out of 5 stars

I always have a great experience with LoveBook! They NEVER disappoint! They're books are extremely well made and so personal! You can get really creative with the design options available for s... See more

Rated 5 out of 5 stars

Production and delivery 5/5, it was very fast produced and delivered, Quality is really good as well 5/5 The Basic generic creation of the book is not that great BUT you can adjust every page by... See more


Company details

  1. Gift Shop
  2. Book Publisher
  3. Book Store
  4. Childrens Book Store
  5. Hobby Store

Written by the company

LoveBook™ began as a simple idea—a handmade notebook listing all the reasons why one guy loved his wife. The gift was a hit, giving birth to the first "LoveBook". Rob Patterson knew that his wife adored the book, but would anyone else? That's where John Baranowski, Kevin Zalewski, and Chris Sonjeow came in. They all saw the potential of the present to help people connect with their loved ones in a meaningful way. Working 9-5 at a manufacturing company, the guys met after work each night to refine the platform meant for the masses. It wasn't until May 2010, when they were contacted by The Today Show to be on a gift segment with Kathy Lee and Hoda, that the guys knew this was something special. After that, the idea blew up. They were able to quit their day jobs and hire two graphic designers. Fast-forward to 2016, and the company has had major growth, and has hired 9 employees (and growing each year). ​What started as a little side gig, LoveBook is now a major contender in the gift category, going up against flowers and chocolates (to name a few). John, Chris, Rob and Kevin are not quite the Beatles, but this fab four still believed that all you need is LOVE…and a little determination.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

87K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(86,919)

594 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I really look forward to creating this…

I really look forward to creating this book for my significant other for our anniversary. I created a wonderful book and I had it shipped out express so it made it for our anniversary. When I got there was at least 10 duplicate pages and 10 or 15 missing pages. When I contacted the company for Support, they said that they could send a new one out but it would not arrive for a couple weeks, which is way past our anniversary. For this inconvenience, I asked them to re-print my book however, also refund my money. They declined to do that so I would not recommend them for their product and customer support.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

The most amazing gift

Seeing my partner’s reaction was absolutely priceless :) It is a unique, sentimental keepsake that we will cherish forever. If you are looking for a meaningful, high-quality gift that comes straight from the heart, I cannot recommend LoveBook enough.

7 August 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthy company 😊😊

I bought a book for my partner and he loved it and I love how you are able to customize to your liking and it’s amazing quality ! Came in perfect condition and 1000% would recommend if you want to gift a loved one a gift from this company :)

20 October 2025
Rated 5 out of 5 stars

Lovebook delivers

Lovebook delivers. I created the lovebook for my woman, and it arrived at her home much earlier than expected. When she opened the box and saw the cover, she was very surprised and amused that it was a book about us. As she read through the pages, it made her laugh, smile and it made her cry then laugh and smile again. She said she expected flowers but the lovebook was far better and was the best gift anyone has ever given her. She was very impressed, not only by the book but by all the creativity. She could see I put a lot of effort into making it and couldn't stop praising me.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I AM SO HAPPY WITH THIS PURCHASE!

I AM SO HAPPY WITH THIS PURCHASE!! I read some negative reviews online previously to purchasing and I'll admit I was hesitant. But I bought it anyway, and I am beyond happy with the outcome. The book showed up packaged in a box, so my partner couldn't see what is was or where it was from. There were no marks or bends in the pages ( I ordered the hard cover), and it arrived 2 days before scheduled delivery date! Everything was exactly how I made it. The website was easy to use, and there are so many custom features. My partner loved our little story book. Thank you so much!!

25 February 2026
Unprompted review
LoveBook logo

Reply from LoveBook

We’re happy to know you found our website easy to use and enjoyed creating your LoveBook, and even more that you loved it when it arrived. Thank you for sharing!

Rated 3 out of 5 stars

Cute book

Cute book for 40 pages, but too expensive for its size. I didn't know what to expect in the mail, and it was a small, thin book.

14 February 2026
Unprompted review
LoveBook logo

Reply from LoveBook

Thank you for letting us know that your LoveBook fell short of your expectations. Please reach out to our customer service team if you would like to explore options to add more pages to your book.

Rated 5 out of 5 stars

A Must Have, Incredible Love Books

I have previously received many Love books for many occasions in my life by my husband. And they have all been exceptional!! So I decided I think he deserved a love book from me it was our 30th together so It seemed an appropriate time to get him one.

I was so happy with it i can not tell you In words how spectacular it is.
I spent a lot of months perfecting it, I could just keep going back to it, filling in pages here and there. That is one of the things I loved about the process, there was no time limit on how long to create it as Its at your leisure and time limit.
It was a surprise for my husband and he absolutely loved it and having received one for a change lol.
he has done around 6 books for me over the years all amazing happy surprises.
I really can't praise them enough.

1 February 2026
Unprompted review
LoveBook logo

Reply from LoveBook

Nothing makes us happier than knowing LoveBooks create lasting memories, and that you and your husband have built a library of them over the years <3

Rated 1 out of 5 stars

It was supposed to be here 2 days…

It was supposed to be here 2 days ago... it was for valentine's and haven't received it 😕....

14 February 2026
Unprompted review
LoveBook logo

Reply from LoveBook

We're sorry to hear that you didn't receive your package in time for Valentine's Day. Please reach out to our customer service team so they can assist you and ensure you receive your order.

Rated 5 out of 5 stars

100% recommendable

I had a really good experience with LoveBookOnline. The book arrived earlier than expected, which was a nice surprise. There are so many options to choose from, and everything is customizable, so you can truly make it personal.

It’s a thoughtful and unique gift for someone you love. I would definitely recommend it.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

I did not receive my book

I did not receive my book, and they do not care to help!!

10 February 2026
Unprompted review
LoveBook logo

Reply from LoveBook

While we weren't able to correct the address error on the package that was already en route, our customer service team was quick to respond and offer you assistance. Please reach out to them again if you decide you'd like to proceed with a replacement.

Rated 1 out of 5 stars

DOES NOT DELIVER

I ordered multiple products on 11/29/25 as my Christmas presents to my wife. I paid extra for "super rush" shipping. I was given an expected delivery date of 12/5/25. On 12/3/25 I received an email that my order was ready to be shipped. I had still not received my order by 12/24/25. I tried to contact the company but was only able to submit a contact form because they have no phone number listed. They did not respond. On 1/13/26 I received an empty box from them. I have tried to reach the company again and still with no response. BUYER BEWARE! DO NOT ORDER FROM THIS COMPANY! THIS IS A SCAM!

UPDATE:
I received a response later on 1/13/26. They promised to send out new books and provide shipping details when it was sent out. I did not receive shipping details. I did receive a package containing 2 of the books. I sent them an email in which they replied that the order was filled and delivered. It is obvious that they do not know what is going on there. Still without my order!

28 November 2025
Unprompted review
LoveBook logo

Reply from LoveBook

We're sorry to hear that there is an issue with your order, and want to help. Please check your spam or junk folder for a response from us, as we do quickly answer all emails received. If you do not see a response, please send us another inquiry so we can identify your account and assist you.

Rated 1 out of 5 stars

No response, same book sent 2nd time damaged

This is the second book I received due to the first one being damaged. I emailed this company after receiving the first one and the pages were falling out. I bought this as a Christmas gift for my girlfriend and when she opened it the pages started falling out. When I messaged I never got a response, just had another book show up today. While I appreciate the gesture of trying to make it right a response would have been nice. Also the book I received today the pages are not glued in good again so pages are trying to fall out. And the front of the book corner was bent where it was boxed. I am extremely unhappy with quality for the amount of money you spend for one of these. I hope someone will reach out to make this right and if they do I will write a better review. At this point just give me a refund and I will send you both books back and take my business elsewhere.

2 January 2026
Unprompted review
LoveBook logo

Reply from LoveBook

We are very sorry to hear about your experience, and want to continue to help. Please reach out to our customer service team again and provide information so they can identify your order. Be sure to keep an eye on your spam or junk folder, if you don't see our response in your inbox.

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