this serivce is great, at the beginning was doubtful , but after using it for soem time I udnerstood how nice it was... SO basically it is not just arraning and booking flights, but other options to... See more
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A facilidade e o preç0
Company replied
What a horrible experience. It's like trying to use compuserve in the 1980s to make a reservation. Nothing seems automated on the backend. Then, when a reservation is made and you try to complete paym... See more
Company replied
I order the second cruise in this company. Very convenient, fast, all issues are resolved. Thank you, I will appeal only to you!
Company replied
Company details
Written by the company
Logitravel, especialista em férias. Somos uma agência de viagens online, onde poderá encontrar várias ofertas de viagens: vôos, hotéis, pacotes, circuitos, viagens combinadas, percursos de carro e cruzeiros, ao melhor preço. Entre agora e reserve sua viagem! Por que confiar em nós? Temos mais de 20 anos de experiência na indústria de viagens e turismo, o que nos tornou uma das referências de destaque no setor. Somos líderes nos mercados de Portugal e Espanha, e estamos também presentes em Itália, França e Alemanha. A nossa rede de parceiros na promoção turística conta com mais de 150 destinos e empresas do setor em todo o mundo. Mais de 4,3 milhões de clientes já confiaram em nós para ajudá-los a planear as suas férias.
Contact info
Portugal, Portugal
- +351 211 202 629
- info@logitravel.pt
- www.logitravel.pt
3.9
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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I cannot get in contact with this…
I cannot get in contact with this company?. I need to finalise my booking. Email correspondence bounces back, phones do not ring, the WhatsApp does not work? What is going on with this company?,
26 June 2026
Unprompted review
Reply from Logitravel
Good morning Deirdre,
Could you move your review to www.trustpilot.ie so that we can retrieve your file and review what happened as soon as possible?
Team Logitravel
What a horrible experience
What a horrible experience. It's like trying to use compuserve in the 1980s to make a reservation. Nothing seems automated on the backend. Then, when a reservation is made and you try to complete payment, constant messages that there was a problem with payment despite using different cards. They offer a phone number to call which doesn't answer. To make matters worse, after successfully making and paying for a reservation on a different site, there's no way to get a refund on the 10 euros deposit I initially made to Logitravel. Avoid at all costs!!!!!
26 June 2026
Unprompted review
Reply from Logitravel
Good morning John,
Can you update your review by indicating your booking locator (nine or ten digit code) so that we can retrieve your process and analyze what happened as soon as possible?
Best regards,
Team Logitravel
Absolute Logistical Nightmare & Fraudulent Claims – DO NOT BOOK!
I am warning all travelers: Logitravel is refusing to take responsibility for a massive booking error and is now fabricating lies to cover it up.
I booked a 'Fly & Drive' package for Croatia (Dubrovnik). My written confirmation from the agency clearly states: 'Flight to Dubrovnik. Arrival and car rental pick-up'. However, they issued my return tickets and car rental for Tivat, Montenegro—a different country outside the Schengen area.
The agency’s defense is laughable and insulting. They officially claim that I 'expressly chose' this setup. Think about the absurdity: They claim that I, traveling with my wife and 14-year-old daughter, chose to land in Croatia and then find my own way across an international border to Montenegro just to pick up a car, only to drive back into Croatia for our holiday, and finally return to Montenegro to fly home.
This is a logistical impossibility. No father would ever subject his family to such chaos, border delays, and extra cross-border fees for a 10-day holiday.
The facts:
They are trying to extort €864 from me to fix their own system error.
They are lying about a non-existent phone call to blame me for this 'choice'.
Their own confirmation email proves the contract was for Dubrovnik.
This case has been reported to the Portuguese Tourism Board and the Economic Police (ASAE). Legal proceedings start this Monday at the Consumer Arbitration Court (CACCL). Avoid Logitravel at all costs; they lack basic geographic knowledge and professional ethics.
Booking ID: 1258967719
12 March 2026
Unprompted review
Reply from Logitravel
Bom dia Tiago,
Lamentamos que a sua experiência final com a viagem não tenha sido satisfatória e agradecemos por partilhar a sua opinião connosco. No entanto, gostaríamos de esclarecer alguns pontos importantes para contextualizar devidamente a situação.
Neste caso, a reserva foi efetuada de forma autónoma no nosso site, onde o cliente seleciona voluntariamente os voos, dando prioridade às opções que considera mais adequadas em função do preço, das escalas ou dos horários. Tal como lhe foi posteriormente explicado, no nosso site são sempre apresentadas as opções mais económicas disponíveis, o que pode implicar aeroportos de partida ou de destino diferentes. Esta informação é apresentada de forma clara durante o processo de reserva.
Após análise do processo e conversa com o cliente, confirmou-se que os voos foram escolhidos de forma consciente e voluntária e que toda a informação foi fornecida de forma clara e precisa antes da finalização da reserva.
Além disso, foi-lhe expressamente informado que o voo de regresso partia de Tivat, no Montenegro, bem como a distância aproximada entre Dubrovnik e Tivat (69 km) e o local de devolução do veículo. O senhor aceitou que qualquer alteração posterior seria da sua responsabilidade, uma vez que se tratava de alterações a serviços corretamente reservados.
Compreendemos que este tipo de itinerários possa não ser habitual para todos os viajantes, mas neste caso não se verificou qualquer erro por parte da agência, mas sim uma escolha efetuada durante o processo de compra.
De acordo com estes termos, não existe incumprimento do contrato por parte da agência. Quaisquer pedidos de alteração posteriores estarão sujeitos às condições e aos custos definidos pelos respetivos fornecedores e devidamente comunicados ao cliente.
No entanto, a agência continua à sua disposição para fornecer quaisquer esclarecimentos adicionais de que necessite.
Equipa Logitravel
A facilidade e o preç0
11 February 2026
Unprompted review
Reply from Logitravel
Bom dia Pedro,
Queremos agradecer-lhe os minutos que dedicou a escrever este comentário sobre a sua experiência connosco. É uma alegria saber que as nossas tarifas se lhe afiguram vantajosas, já que para nós, é fundamental oferecer uma boa relação qualidade-preço. Esperamos vê-lo de novo muito em breve!
Com os melhores cumprimentos,
Equipa Logitravel
versatile serives ,not only flights
this serivce is great, at the beginning was doubtful , but after using it for soem time I udnerstood how nice it was...
SO basically it is not just arraning and booking flights, but other options too. FOr example, car renting. When you travel, you cant carry a cary with yourrself, plus when in a new place you do not know which car service to use, while here all comes right away in advance. You can see ahead the rating and reviews. I lile it.
We with whole family use this service whenver planning some trips, so always happy😊👍
24 November 2025
Unprompted review
Reply from Logitravel
Good morning Otto,
Thank you very much for taking the time to write such a positive review about your experience. For us, the satisfaction of our customers is the most important thing, we wish you a pleasant trip!
Best regards,
Logitravel Team
I had a very negative experience with Logitravel when renting a car in Ibiza.
I arrived at the airport around 9:30 pm to pick up the car I had booked in advance. Since I had forgotten my driving licence, I asked the local rental company to change the driver to my partner (who was present and had a valid licence). They told me that only Logitravel could make this change.
I immediately contacted Logitravel’s “24h support” via chat, explained the urgency, but received no help. The ticket was closed without a solution, and I only got a reply at 7 am the next morning — far too late.
As a result, I was left without transport, at risk of spending around €200 on taxis to and from the hotel, and ended up having to rent another car from a different agency, incurring additional and unnecessary costs.
This situation could have been easily resolved by changing the driver’s name. The lack of timely support showed poor flexibility and a “24h service” that, in practice, does not work.
I do not recommend Logitravel. My experience showed a lack of responsibility and no support when the customer needs it most.
19 July 2025
Unprompted review
Reply from Logitravel
Good morning Cláudia,
After reviewing your file, we were able to verify that last 16/04 you made a flight + hotel + car reservation. Please note that the booking conditions and any relevant restrictions you may find are sent with your booking confirmation email. On the other hand, on 19/07 he contacted us to tell us that he needed to change driver for the rented vehicle. The relevant department immediately started to work on his case in order to be able to give him an answer as soon as possible. However, due to the time set for the collection of the vehicle, it was not possible to make the change from our department and, therefore, the service provider told us that it should be made directly at the counter. That is why, the same day, and only half an hour after your contact, the responsible department sends you an e-mail informing you of how to proceed. Subsequently, and after receiving your complaint, the department responsible on 12/08 after reviewing your request together with the service provider, sent you an e-mail informing that no further review of the case is required. We are sorry for any inconvenience and stand at your disposal for any future queries.
Best regards,
Team Logitravel
Estamos viajando a Laponia
Estamos viajando a Laponia, Islas Lofoten y Cabo Norte. El 90% del tiempo lo pasamos dentro del autobús, con paradas muy breves que no permiten conocer ni disfrutar de los lugares. Un viaje mal planificado. No lo recomiendo en absoluto.
We are traveling to Lapland, the Lofoten Islands, and the North Cape. We spend 90% of the time on the bus, with very short stops that do not allow you to explore or enjoy the places. An expensive and poorly planned trip. I do not recommend it at all.
13 August 2025
Unprompted review
Reply from Logitravel
Buenos días Xavier,
¿Podrías actualizar tu reseña indicando el localizador de tu reserva (código de nueve o diez dígitos) y trasladar tu reseña a www.trustpilot.com para que podamos recuperar tu expediente y revisar lo ocurrido lo antes posible?
...
Te informamos que para poder revisar tu expediente y conocer en detalle lo sucedido necesitamos que nos facilites el localizador de tu reserva a través de este canal. Solo de esta forma podremos prestarte la asistencia necesaria. Quedamos a la espera de recibir noticias por tu parte.
Atentamente,
Equipo Logitravel
Simpatia e disponibilidade do operador.
26 May 2023
Unprompted review
Reply from Logitravel
Boa Tarde Carlos,
Na verdade, temos muito orgulho em todos os agentes que formam parte da equipa Logitravel e foi com grande entusiasmo que percebemos o seu grau de satisfação com a atenção recebida. Muito obrigada pelas suas palavras!
Cumprimentos,
Equipa Logitravel
varios alternativas face ao pretendido
7 January 2023
Reply from Logitravel
Boa tarde Raquel,
As suas amáveis palavras motivam-nos a continuar a oferecer o melhor serviço a todos os nossos clientes, desejamos-lhe uma boa viagem!
Com os melhores cumprimentos,
Equipa Logitravel
Logitravel do not got your back.
Logitravel do not got your back.
We booked a flight with hotel and car, at flight time we discovered that we were not at the flight passenger list.
We tried to call logitravel but they were only working with email support, no one to answer no one to solve the issue.
They responded after 10h with a new flight.
Bottom line we lost two days travel and did not received a refund. Worst service ever
Edited:25may2023
The reservation was made a year ago to travel in July 2022.
So in April 2023 We got a little refund. One night. (they did not booked the flight and returned us, after all this trouble, only the one night at the hotel.)
Be careful with this type of company's with poor support. It's better to pay a little more and have proper support and cooperation.
16 July 2022
Unprompted review
Reply from Logitravel
Good morning Nelson,
After reviewing your file, we have been able to verify that, as soon as you reported the incident to our emergency at destination department via chat24h (official channel for reporting this type of incident), our agents began to search for an alternative flight that would meet your needs. We have verified that, shortly after, you were offered by email an alternative flight at no additional cost with departure on the same day, which you accepted. Likewise, when you notified us on 18/07 via the same chat that your return flight did not include the luggage originally contracted, our agents included it and informed you immediately, so we regret that the attention you received did not meet your expectations, but we must insist that, on our part, all the necessary steps have been taken. On the other hand, and in relation to your comment, we have verified that on 4/11 our complaints department sent you a letter of compensation that you should have signed and duly completed in order to be able to proceed with the reimbursement of the expenses generated due to the flight modification (calculated from the invoices that you provided us with in the process of handling your complaint) and of the hotel night not enjoyed. We are sorry to hear that you do not agree with the resolution of your claim, but unfortunately no further refund applies. We look forward to receiving the letter of compensation in order to proceed with the corresponding reimbursement.
...
Nelson, after reviewing your file, we have been able to verify that on 27/03 you sent an email to the corresponding department indicating that you finally accepted the reimbursement proposal. On the same day, we asked you to send us the signed and properly filled in compensation letter, but we have not received a reply. Please send it to us so that we can proceed with the refund as soon as possible.
...
After reviewing your file, we have been able to verify that the claims department processed the corresponding reimbursement on 19/04. Once again, we are sorry for any inconvenience caused and we remain at your disposal for whatever you may need.
Yours sincerely,
Logitravel Team
Reply from Logitravel
Bom dia,
Muito obrigado por partilhar a sua experiência connosco. Esperamos voltar a vê-lo muito em breve e que possa desfrutar de todos os nossos serviços novamente. Feliz viagem!
Atenciosamente,
Equipa Logitravel
BOA APLICAÃO
26 July 2022
Reply from Logitravel
Bom dia Paulo,
Estamos muito satisfeitos por saber do seu nível de satisfação com o nosso serviço. Obrigado pela sua confiança em Logitravel e pelo seu feedback positivo, desejamos-lhe uma boa viagem!
Atenciosamente,
Equipa Logitravel
Super Facil e rápido.
22 July 2022
Reply from Logitravel
Boa tarde Viviane,
Muito obrigado por ter tido tempo para escrever esta crítica, tentamos fazer o nosso melhor para tornar o processo de reserva tão intuitivo e rápido quanto possíve e estamos felizes por saber que aprecia este aspecto. Desejamos-lhe uma viagem agradável e mantemo-nos à sua disposição!
Atenciosamente,
Equipa Logitravel
O site é bastante amigavel e as…
O site é bastante amigavel e as reservas sºao logo garantidas
10 July 2022
Reply from Logitravel
Boa tarde Anabela,
As suas amáveis palavras motivam-nos a continuar a oferecer o melhor serviço a todos os nossos clientes, desejamos-lhe uma boa viagem!
Com os melhores cumprimentos,
Equipa Logitravel
So far so good
So far so good! Let's hope it continues as such until back from holidays,,,!!!
28 June 2022
Reply from Logitravel
Good afternoon,
We are very pleased to know your level of satisfaction with our service. We thank you for your confidence in Logitravel and for your positive feedback, we wish you a pleasant trip!
Yours sincerely,
Logitravel Team
Reply from Logitravel
Good morning Anon,
Could you please update your review by indicating your specific booking reference so that we can retrieve your file and check the communications made as soon as possible?
Thank you very much,
Equipa Logitravel
Logitravel has great advertising but rubbish customer service. Don't be misled.
I booked a trip with logitravel.
Two working days from travel I have received:
No information
No tickets
No vouchers
No insurance certificate.
I spent 2 hours trying to phone today. Got cut off four times and was finally connected to an assistent who hung up on me when she thought my problem was with a different department.
The site simply says that my reservation has no information (although sent me a receipt for the payment!).
Like low-cost airlines there is no complaints procedure.
You're on your own.
Finally got the docs. But the name on my airline ticket is someone else's!
Trying to call them but no-one picks up.
Update: got a new reservation for my flight (my wife is still on the old reservtion with a complete stranger).
Whoever at Logitravel did this forgot to confirm my Priority booking that I paid for. So Wizz is asking me to pay again.
Can't these people get anything right?
Dealing with Logitravel is stressful to the extreme.
Yes finally seems to be resolved. Thank you for your help
This site works
20 April 2022
Unprompted review
Reply from Logitravel
Good afternoon Peter,
After reviewing your file, we have been able to verify that the relevant department has already informed you by email that priority boarding has already been added to your booking.
Regards,
Logitravel Team
Very good website
20 March 2022
Reply from Logitravel
Good morning Pedro,
Thank you very much for trusting Logitravel and for sharing your experience with us and with the other users of this platform. If you have any questions, please do not hesitate to contact us, we will be happy to help you!
Logitravel Team
Reply from Logitravel
Bom dia David,
Muito obrigado pela sua confiança, Estamos muito felizes por saber como está satisfeito connosco. Se precisar da nossa ajuda, não hesite em contactar-nos. Ficaremos felizes em ajudá-lo!
Equipa Logitravel
Reply from Logitravel
Estimado Jorge Pereira, Muito obrigado por nos deixar a sua opinião e por depositar a sua confiança na Logitravel.
¡Esperamos vê-lo novamente! A Equipa da Logitravel.
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