Kress Reviews 

Mower worked fine for a year. Then it started giving "blade height adjustment" messages and couldn't return to the station.

Took 4 attempted repairs before Kress finally agreed to replace it...8 weeks later. Meanwhile I was without it that whole period.

In 2023 I bought a Kress single battery powered mower. Worked well for that season but then started to have problems getting the motor to drive them cutters and power drive. Hoped it would be ok next season.
Sadly not in fact it ceased working altogether. After two months at the dealers where the complete wiring was replaced it was returned to me. It lasted about three cuts. New mower supplied (August 2025).
Started this season with this new machine and it worked only twice. Returned to dealer who replaced again with new mower. This one had the same problem almost immediately and yesterday I bought a new mower made by a different manufacturer.
Today I went back to the dealer who has been excellent. Told him I no longer wanted the mower and he is going to try for a refund.
Each mower has had the same problem and in the dealership this morning there were two others waiting to be returned, same problem. No way of contacting Kress directly. Cannot believe they are still selling the mower with the same problem and haven’t been able to research the fault and rectify.

Absolute rubbish. Makes a half decent job when working. Unfortunately that is almost never. Had it 2 months, it’s set to cut my lawn 3 times a week. So far it has only managed to cut the whole lawn once. Leaves a wide area uncut round the perimiter. There must be better mowers on the market. Wish I’d read the reviews before buying. Extremely disappointed

Bought a robot mower Kr123e. Somehow it was a short circut in it. Reparshop has tried to talk with kress but gets push around within kress. I needed to buy a new mower even as kr123E was only 11 month old.

Never buying kress again

First year of using the Kress Robot, so far no issues, leaves the lawn beautifully finished, nice straight lines. No breakdowns or battery issues. I did make a little house for it to park inside while charging, just to keep it out of the weather, but I would do this for any make, seems anything electrical is better dry. There is a rain sensor where you can send it home if its raining, but works just as well in the rain anyway. I guess time will tell, but at the moment I would recommend one of these.

I bought the Kress 60v self propelled mower, hedge trimmer and grass trimmer edger with two 60v batteries. After one year, both batteries failed. Both replaced under a warranty, with the same battery packs!. Only two months after replacement, another battery failure. At 100% but not enough power to start the mower. The rep had a binder full of battery replacements. Kress needs to supply an updated improved battery and not just push their battery problems down the road until the warranty ends.

Do yourself a great favor and buy any robot mower other than this utter piece of trash. Useless machine, even more diabolical app and software. Quite possibly the worst investment of 700+ euros I could ever imagine. Avoid like the plague.

Appauling,
£3900 on a Kress KR285e and it doesn’t work, it saying on the lawn mower Kress app to call Kress Customer Service, but wait for it, there isn’t a number for Kress After Sales Care,

I will be returning the product to the Kress Dealer under the 30 Day right to reject as it does not work,
When it worked for a brief time it just overlaps and cuts the same grass twice, also it takes 12 hours to cut 1300 square metres.
The advertising said there is a tracker if it gets stolen, not been told this is more money, this is shocking bad service at its worse.

uses ai images & also there's absolutely no mention of the electric secateurs that are used/advertised in flawless cleaning services' videos

Not bad，well

I'm very disappointed in my kress mower the kress professional 51cm self-propelled mower that can't be used in the rain despite no clear warnings in the manual it is listed as ipx4 however the day after it's used in the rain it won't work until it dries out normally 24 hours after use it won't display battery life engage blade or drive they replaced 1 under warranty but the replacement mower did the same when I contacted the dealer they said they would contact kress kress said despite being labelled as a professional product it is actually intended for home owner use this is a contradiction of the description please not I use a Stihl kma 135r rated at ipx4 in the same weather conditions at the same time as the mower however the Stihl has never had any issues in the 2 seasons of use in the rain given we have had a extremely dry summer this year I think the kress professional mower is not fit for purpose a day later the plastic that holds the engagement levers in place Brock making the drive unusable sent images to dealer on there requests and protested my disagreement with the fact there saying it's a home owner mower they said kress will contact me directly other design floors in this range of mowers include the side discharge that constantly blocks up to the point it's unusable even on shorter grass, there is also 2x plastic fins that protrude from the bottom of the mower deck these things catch on any bumps in the lawn and either stops the mower in it's tracks or rips the turf not very good is it other than that it can bag the grass quite well if the grass is dry or short otherwise it doesn't bag that great either so my overall rating for the mower and kress as a company is 1 star

Kreiss markets itself as a high-end furniture company, but what you're actually getting is very cheaply made furniture. It is not solid wood furniture. It's finished with veneer. Which can be fine if the veneer is placed properly.. the first piece I had the veneer bubbled up on the table within a year. They don't allow you to return their furniture so they said they would remake it. Four months later, I got a new piece of furniture. Completely different color than the original one and you could literally see the glue that is holding the pieces together! At $4000 for a coffee table I expect not to be able to see the glue holding it together. Do yourself a favor and buy from someone else.

Impossible, the Robotic Mower is the worst bit of kit I have bought in a long time. When working it’s marvellous but more often than not it doesn’t. The "distributor" (the only point of contact is good, but not always available and Kress DONT provide any after sales contact themselves). There is no manual and I found it impossible to resolve issues myself. I have had several enquiries from my golf club, neighbours, people passing by, friends,
and family and I have sent them all to other brands. The fact that Kress do not respond to comments no matter how bad tells its own story.

Very poor customer service. I regret making such an investment in Kress gardening equipment.

Wish I had read these reviews before I bought my Kress

Purchased Kress robot mower in April. As of June it has successfully mowed without issue 4 times. The settings are to mow 4 times a week. It is stranded, goes out of it satellite signal or just needs manual adjustment. Do not recommend unless you want a very expensive lawn ornament

Purchased 2 kress robot mowers in late 2024 only installed them in May of 2025
Straight out of the box they didn't work 3 trips so far to the dealership and i'll have to make another trip again as both are still not working dealership is a round trip of 2 hrs so that's 6 hours wasted so far with another trip needed
I have emailed Kress numerous times but as yet no reply back to me, shocking customer after sales service i seriously think they don't have an after sales dept !
My advice skip this brand and purchase a brand that will engage with their customers and produce/sell an item that actually will do as its designed for

Not a great experience unfortunately and very disappointing with this Brand

Bought 2 x Kress robotic mowers in 2021. In the first two years I had five replacement power packs between them. These were covered by warranty. It did however take between 4 and 8 weeks for the replacements to arrive. This meant that they were regularly down for significant periods of time. In March 2024 the control
Panel went on one of them. It had to be returned for repair. It was returned in November , just in time to put it away for the winter and at a cost of £260.00. Plugged it in in April
Got three days out of it and the battery died. Was quoted £190 and 6-8 weeks delivery. At this point I gave up and bought a Segway Navi mow. A week later and the battery in the other one has died.
I have to say that Kress customer service is appalling. They don’t respond to emails or Facebook messages and I have not been able to get a number for customer services. They are very good at deleting critical messages on Facebook , they don’t however contact you to assist with the problems.
The dealers in the area seem to abandon them after about 12-18 months. There have been three in the four years I have had them. And they all have problems getting parts , technical support and training. In summary KRESS are best avoided

Kress KG760E 60V lawnmower - its handle snapped on first use. Six months later, we're still waiting for the spare part from Kress. Appalling quality, appalling customer service. Stay away from these jokers.

In August I bought a Kress garage to house my robotic mower, when the box arrived there were no screws to assemble the garage. Despite the efforts of the agent and even contacting Kress direct( complete waste of time) They did manage to send some screws but obviously did check how many were needed, I still don't have the correct number of screws to assemble the garage, so be warned if you are an agent check the box before sending to your customers.